주제어 |
comparativeserviceevaluation
|
1
|
1
|
|
customersatisf
|
1
|
1
|
|
gronroosmodel
|
1
|
1
|
|
moment-of-truth
|
1
|
1
|
|
r-servqual
|
1
|
1
|
|
three-dimensionalservicequali ...
|
1
|
1
|
|
서비스비교평가
|
1
|
1
|
|
interaction quality
|
4
|
1
|
|
공항 서비스 품질
|
6
|
1
|
|
고객접점
|
9
|
1
|
|
outcome quality
|
11
|
1
|
|
physicalenvironmentquality
|
11
|
1
|
|
ks-sqi
|
13
|
1
|
|
공항 서비스
|
13
|
1
|
|
airport service
|
14
|
1
|
|
mot
|
14
|
1
|
|
process quality
|
14
|
1
|
|
servperf
|
31
|
1
|
|
pcsi
|
32
|
1
|
|
service encounter
|
62
|
1
|
|
product quality
|
78
|
1
|
|
servqual
|
161
|
1
|
|
service quality
|
794
|
2
|
|
customer loyalty
|
463
|
1
|
|
customer satisfaction
|
856
|
1
|
|
고객만족
|
1,378
|
1
|
|
계 |
|
3,971 |
27 |
|
* 주제로 분류 되지 않은 논문건수 |
|
0 |
|