박사
항공사 서비스의 공정성과 관계자산이 여행사 감정반응과 지속의도에 미치는 영향 = The Effect of Justice and Relationship Equity of Airline Service on Affect Response and Relationship Continuity of Travel Agents
김영주
2015년
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항공사 서비스의 공정성과 관계자산이 여행사 감정반응과 지속의도에 미치는 영향 = The Effect of Justice and Relationship Equity of Airline Service on Affect Response and Relationship Continuity of Travel Agents' 의 주제별 논문영향력
| 주제 |
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|---|---|---|
| 동일주제 총논문수 | 논문피인용 총횟수 | 주제별 논문영향력의 평균 |
| 260 | 0 |
0.0% |
주제별 논문영향력
' 항공사 서비스의 공정성과 관계자산이 여행사 감정반응과 지속의도에 미치는 영향 = The Effect of Justice and Relationship Equity of Airline Service on Affect Response and Relationship Continuity of Travel Agents' 의 참고문헌
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호텔 레스토랑의 관계혜택이 고객 감정, 만족 그리고 충성도에 미치는 영향
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항공서비스 회복공정성이 회복만족과 고객충성도에 미치는 영향 연구:좌석등급 조절효과
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항공서비스 이용승객의 불만요인에 관한 연구
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항공사의 서비스공정성이 고객만족과고객불량행동에 미치는 영향에 관한 연구－고객 감정 반응의 매개효과－
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항공사와 여행사간(B2B) 접점서비스 품질이 관계품질에 미치는 구조관계 연구
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우종필 교수의 구조방정식모델개념과 이해
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여행서비스 실패의 심각성과 고객감정반응, 서비스회복 공정성 및 결과와의 영향관계
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