논문상세정보
-
- 저자 권혜원
- 제어번호 105122601
- 학술지명 조직과 인사관리연구
- 권호사항 Vol. 42 No. 1 [ 2018 ]
- 발행처 한국인사관리학회
- 발행처 URL http://www.khrm.or.kr
- 자료유형 학술저널
- 수록면 97-135
- 언어 Korean
- 출판년도 2018
- 등재정보 KCI등재
- 소장기관 영남대학교 중앙도서관 영남대학교 중앙도서관
- 판매처
유사주제 논문( 0)
감정노동효과에 대한 작업장 노사관계 체제와 조직 정의(organizational justice)의 조절효과에 관한 탐색적 연구 : 콜센터 상담사의 노동조건과 감정노동에 대한 인터뷰 자료의 질적 해석을 중심으로
권혜원
2018년
' 감정노동효과에 대한 작업장 노사관계 체제와 조직 정의(organizational justice)의 조절효과에 관한 탐색적 연구 : 콜센터 상담사의 노동조건과 감정노동에 대한 인터뷰 자료의 질적 해석을 중심으로' 의 참고문헌
-
콜센터에서의 새로운 고용관계 : 이동통신서비스산업을 중심으로강혜영 [2004]
-
콜센터 산업의 효율적인 인적자원관리와 고용관계의 전략적 변화에 관한 연구정흥준 [2016]
-
콜센터 근로자의 감정노동과 건강. 서비스산업의 감정노동연구: 판매원과 전화상담원을 중심으로신현구 [2012]
-
감정노동의 시대, 누구를 위한 감정인가?: 이론부터 대안까지신경아 [2017]
-
Work Relationships in Telephone Call Centers : Understanding Emotional Exhaustion and Employee WithdrawalDeery, S. [2002]
-
Work Organization, Control, and the Experience of Work in Call CentresTaylor, P. [2002]
-
Work Design Variation and Outcomes in Call Centers : Strategic Choice and Institutional ExplanationsHolman, D. [2009]
-
When"The Show Must Go On" : Surface Acting and Deep Acting as Determinants of Emotional Exhaustion and Peer-Rated Service DeliveryGrandey, A. A [2003]
-
What Do Unions Do to the Workplace? Union Effects on Management and HRM PoliciesVerma, A. [2005]
-
The customer is not always right : Customer aggression and emotion regulation of service employeesGrandey, A. A. [2004]
-
The US Call Center Industry 2004:National Benchmarking Report: Strategy, HR Practices, and PerformanceBatt, R. [2005]
-
The Managed Heart: Commercialization of Human FeelingsHochschild, A. R. [1983]
-
The Effects of Performance Monitoring on Emotional Labor and Well-being in Call CenterHolman, D. J. [2002]
-
The Effects of National Institutions and Collective Bargaining Arrangements on Job Quality in Front-Line Service WorkplacesDoellgast, V. [2009]
-
The Consequences of Caring : Exploring the Links Between Women’s Job and Family Emotion WorkWharton, A. S. [1995]
-
Testing a conservation of resources model of the dynamics of emotional laborBrotheridge CM [2002]
-
Stress and Anxiety: Application to Economic Hardship, Occupational Demands and Developmental ChallengesMellor, D. J. [2012]
-
Strategic Segmentation in Front Line Services : Matching Customers, Employees, and Human Resource Management SystemsBatt, R. [2000]
-
Managing customer services : Human resource practices, quit rates, and sales-growthBatt, R. [2002]
-
Job BurnoutMaslach, C. [2001]
-
Inauthenticity and Depression : Assessing the Consequences of Interactive Service WorkErickson, R. J. [1997]
-
How Does Organizational Justice Affect Job Engagement?조윤희 [2017]
-
Flight from Unfairness : Effects of Percieved Injustice on Emotional Exhaustion and Employee WithdrawalHoward, L. W. [2010]
-
Expression of emotion as part of the work roleRafaeli A [1987]
-
Emotional labor threatens decent work: A proposal to eradicate emotional display rulesAlicia A. Grandey [2015]
-
Emotional labor at a crossroads: where do we go from here?Grandey AA [2015]
-
Emotional Labor and Negative Job Outcomes : an Evaluation of the Mediating Role of Emotional DissonanceVan Dijk, P. A. [2006]
-
Emotion Regulation in the Workplace : A New Way to Conceptualize Emotional LaborGrandey, A. A [2000]
-
Doing for Other on the Job: the Affective Requirements of Service Work: Gender and Emotional Well-beingBulan H. F. [1997]
-
Development and Validation of Emotional Labor ScaleBrotheridge, C. M. [1998]
-
Compensation Management in Oursourced Service Organizations and Its Implications for Quit Rates, Absenteeism and Workforce Performance : Evidence from Canadian Call CentresVan Jaarsveld, D. [2011]
-
Can Union Voice Make Difference? The Effects of Union Citizenship Behavior on Employee AbsenceDeery, S. [2013]
-
Antecedents of workplace emotional labor dimensions and moderators of their effects on physical symptomsSchaubroeck, J. [2000]
-
An Assembly Line in the Head : Work and Employee Relations in the Call CentreTaylor, P. [1999]
-
Alternative Routes to Good Jobs in the Service Economy:Employment Restructuring and Human Resource Management in Incumbent Telecommunication Firms, Economic and Social Research Council Final ReportDoellgast, V. [2013]
-
A Meta-Analytic Examination of the Correlates of the Three Dimensions of Job BurnoutLee, R. T [1996]
-
2017 컨택센터 산업총람프라임경제 [2017]