고객경험이 고객만족과 고객충성도에 미치는 영향에 관한 사례연구 : 기업 CEO를 위한 시사점
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저자
박진
김은희
김동환
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제어번호
106011951
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학술지명
專門經營人硏究
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권호사항
Vol.
21
No.
4
[
2018
]
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발행처
한국전문경영인학회
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자료유형
학술저널
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수록면
21-38
(
18쪽)
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언어
Korean
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출판년도
2018
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등재정보
KCI등재
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판매처
'
고객경험이 고객만족과 고객충성도에 미치는 영향에 관한 사례연구 : 기업 CEO를 위한 시사점' 의 참고문헌
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패리 레스토랑의 경험이 감정, 고객만족, 재방문의도에 미치는 영향
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제품속성, 가격, 서비스 수준, 광고와 고객만족 및 재구매 의도간의 관계
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박사
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골프 연습장 이용객의 소비경험이 고객만족, 고객신뢰, 재구매 의도에 미치는 영향
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고객만족과 재구매의도의 관점에서 고찰한 서비스 품질에 관한 연구
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고객경험이 고객태도와 고객만족 구매의도에 미치는 영향 : 창업기업을 중심으로
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고객경험이 고객만족과 고객충성도에 미치는 영향 – 은행 고객을 중심으로-
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Why satisfied customers defect
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Welcome to the experience economy
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Understanding customer experience
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The relationship of customer satisfaction, customer loyalty and profitability International
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The Services Marketing Challenge: Integrating for Competitive Advantage
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The Effect of Brand Experiences, Trust and Satisfaction on Building Brand Loyalty; An Empirical Research On Global Brands
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The Behavioral Consequences of Service Quality
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Models of Consumer Satisfaction: An Extension
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Managing customer loyalty through the mediating role of satisfaction in the DIY retail loyalty program
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Investigating drivers of bank loyalty : the complex relationship between image, service quality and satisfaction
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Internet Exchanges for Used Goods: An Empirical Analysis of Trade Patterns and Adverse Selection
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Identifying the critical determinants of service quality in retail banking: importance and effects
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Identifying and ranking critical success factors of customer experience in banks
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Goal, customer experience and purchase intention in a retail context in China: An exprirical study
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Exploring the impact of brand image on customer loyalty and commitment in China
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Exploring the development of store images
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Employee satisfaction, customer satisfaction, and financial performance : An empirical examination
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Designing a new model for determining customer, value satisfaction and loyalty towards banking sector of Iran
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Customer Satisfaction and Retail Banking: An assessment of some of the key antecedents of customer satisfaction in retail banking
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Customer Experience Creation : Determinants, Dynamics and Management Strategies
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Consumer perceptions of price, quality, and value: A means-end model and synthesis of evidence
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Bridging the gap for destination extreme sports: A model of sports tourism customer experience
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Assessing the dimensionality and structure of the consumption experience : Evaluation, feeling, and satisfaction
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Antecedents Of Customer Satisfaction: An E-Crm Framework
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Answering the eternal question: What does the Customer Want?
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An empirical examination of a model of perceived service quality and satisfaction
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An assessment of the relationship between service quality and service customer satisfaction in the formation of consumers’ purchase intentions
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Advancing Service Quality: A Global Perspective
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A strategy for customer satisfaction
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A national customer satisfaction barometer: The swedish experience
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A conceptual Model of Service Quality and Implications for Future Research
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고객경험이 고객만족과 고객충성도에 미치는 영향에 관한 사례연구 : 기업 CEO를 위한 시사점'
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