타인의 고객시민행동과 고객충성도의 관계-긍정 감정과 고객태도의 직렬다중매개효과 중심으로-
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저자
이진석
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제어번호
105947089
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학술지명
한국심리학회지 소비자·광고
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권호사항
Vol.
19
No.
4
[
2018
]
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발행처
한국소비자·광고심리학회
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발행처 URL
http://www.koreanpsychology.or.kr
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자료유형
학술저널
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수록면
679-701
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언어
Korean
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출판년도
2018
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등재정보
KCI등재
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소장기관
이화여자대학교 중앙도서관
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판매처
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타인의 고객시민행동과 고객충성도의 관계-긍정 감정과 고객태도의 직렬다중매개효과 중심으로-' 의 주제별 논문영향력
논문영향력 요약
주제 |
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동일주제 총논문수 |
논문피인용 총횟수 |
주제별 논문영향력의 평균 |
89
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0
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주제별 논문영향력
논문영향력
주제 |
주제별 논문수 |
주제별 피인용횟수 |
주제별 논문영향력 |
주제분류(KDC/DDC) |
심리학
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89
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0
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계 |
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89
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0
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* 다른 주제어 보유 논문에서 피인용된 횟수 |
0
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타인의 고객시민행동과 고객충성도의 관계-긍정 감정과 고객태도의 직렬다중매개효과 중심으로-' 의 참고문헌
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타고객의 역할 외 행동이 고객만족, 고객몰입, 고객시민행동에 미치는 영향
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“정서지배 소비자 행동(EQ가 IQ를 지배하는 소비자 판단과 선택)
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Word of mouth communication within online communities : Conceptualizing the online social network
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When customers receive support from other customers : exploring the influence of inter customer social support on customer voluntary performance
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Value co-creation and customer loyalty
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Thoughts on the Relations between Emotion and Cognition
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Thinking and Feeling : Preference need no inferences
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The role of the environment in marketing services: the consumer perspective
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The role of brand experience and affective commitment in determining brand loyalty
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The influence of user-generated content on traveler behavior : An empirical investigation on the effects of e-word-of-mouth to hotel online bookings
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The influence of customer brand identification on hotel brand evaluation and loyalty development
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The impact of other customers on customer citizenship behavior
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The impact of corporate social responsibility (CSR) and customer trust on the restoration of loyalty after service failure and recovery
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The effect of relational benefits on perceived value in relation to customer loyalty: An empirical study in the Australian coffee outlets industry
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The benefits of frequent positive affect: Does happiness lead to success?
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The One Number You Need To Grow
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Sometimes It Just Feels Right: The Differential Weighting of Affect- Consistent and Affect-Inconsistent Product Information
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Service worker role in encouraging customer organizational citizenship behaviors
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Service scapes: The Impact of Physical Surrounding Son Customers and Employees
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Service quality, profitability, and the economic worth of customers, what we know and what we need to learn
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Service quality, perceived value, corporate image, and customer loyalty in the context of varying levels of switching costs
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Profitability of loyalty reward programs : An analytical investigation
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On the Primacy of Emotion
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On the Primacy of Cognition
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Music, pandas, and muggers : on the affective psychology of value
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Mood and judgment : the affect infusion model(AIM)
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Measurement and management of the sportscape
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Integration of emotion and cognition in the lateral prefrontal cortex
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Handbook of basic principles
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Good and bad shopping vibes : spending and patronage satisfaction
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Employee satisfaction, customer satisfaction, and financial performance : An empirical examination
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Emotion, cognition, and behavior
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Customers as Good Soldiers : Examining Citizenship Behaviors in Internet Service Deliveries
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Customer profitability analysis with time-driven activity-based costing : a case study in a hotel
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Customer loyalty and employee engagement : an alignment for value
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Consumer-to-consumer relationships:Satisfaction with other consumers’ public behavior
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Consequences of customer loyalty to the loyalty program and to the company
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Compatibility Management, Customer-to-Customer Relations hips in Service Environments
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Bikinis instigate generalized impatience in intertemporal choice
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Assessing the role of emotions as mediators of consumer responses to advertising
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Antecedents of customer loyalty : An empirical synthesis and reexamination
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An Approach to Environmental Psychology
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Affect, appraisal, and consumer judgment
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Affect Monitoring and the Primacy of Feelings in Judgment
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Advances in experimental social psychology Vol. 31
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타인의 고객시민행동과 고객충성도의 관계-긍정 감정과 고객태도의 직렬다중매개효과 중심으로-'
의 유사주제(
) 논문