논문상세정보
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웨딩홀 예약실 직원의 미적노동이 브랜드 신뢰와 추천의도에 미치는 영향 : 고객의 지각된 진정성의 매개효과를 중심으로' 의 주제별 논문영향력
| 주제 |
|
|
|---|---|---|
| 동일주제 총논문수 | 논문피인용 총횟수 | 주제별 논문영향력의 평균 |
| 1,181 | 0 |
0.0% |
주제별 논문영향력
' 웨딩홀 예약실 직원의 미적노동이 브랜드 신뢰와 추천의도에 미치는 영향 : 고객의 지각된 진정성의 매개효과를 중심으로' 의 참고문헌
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환대산업에 있어서의 고객충성도 유형별 형성경로 및 후속행동의도: 진정한 忠誠度 對 擬似 忠誠度이화인 [2006]
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패밀리레스토랑 고객이 지각한 서비스 스케이프와 미적노동이 긍정적감정 및 행동의도에 미치는 영향송주완 [2017]
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마케팅연구방법론구동모 [2010]
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When “the show must goon”: Surface acting and deep acting as determinants of emotional exhaustion and peer-rated serviceGrandey, A. A. [2003]
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The commitmentMorgan, R. M. [1994]
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The Moderator-Mediator Variable Distinction in Social Psychological Research : Conceptual, Strategic and Statistical ConsiderationsBaron, R. [1986]
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The Managed HeartHochschild, A. R. [1983]
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The Impact of Brand Authenticity on Brand Trust and SME Growth : A CEO PerspectiveEggers, F. [2013]
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The Chain of Effects from Brand Trust and Brand Affect to Brand Performance; The Role of Brand LoyaltyArjun Chaudhuri [2001]
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Relationship quality in services selling : an interpersonal influence perspectiveCrosby, L. A. [1990]
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Positive Emotions and-115-Behavioral Intentions of Customers in Full-Service Restaurant : Does aesthetic labor matter?Tsaur, S. H. [2015]
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Organizational citizenship behavior and service qualityBienstock, C. C. [2003]
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Measuring emotions as the consumption experienceRichins, L. M. [1997]
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Evidence of mood linkage in work groupsTotterdell, Peter [1998]
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Emotional labor in service roles: The influence of identityAshforth, Blake E. [1992]
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Emotional intelligence takes customer loyalty to a higher levelGreenbaum, M. [2000]
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Consumers’ Emotional Responses to Service Encounters : the Influence of The Service ProviderPrice, L. L. [1995]
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Calculation for the Sobel test:Aninteractive calculation tool for mediation tests
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Brand Equity as a Signaling PhenomenonErdem, T. [1998]
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Are all smiles created equal? How emotional contagionand emotional labor affect service relationshipsHennig-Thurau, T. [2006]
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Aesthetic Labor in Interactive Service Work : Some Case Study Evidence from The New GlasgowWarhurst, C. [2000]