프랜차이즈 가맹본부에 대한 지각된 전환비용이 가맹점의 관계몰입과 관계성과에 미치는 영향
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프랜차이즈 가맹본부에 대한 지각된 전환비용이 가맹점의 관계몰입과 관계성과에 미치는 영향' 의 참고문헌
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Zero Defections: Quality Comes to Services
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Why Customer Stay: Measuring the Underlying Dimensions of Services Switching Costs and Managing their Differential Strategic Outcomes
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Vender Consideration and Switching behavior for buyers in High-Technology Markets
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Two Sides to Attitudinal Commitment: The Effect of Calculative and Loyalty Commitment on Enforcement Mechanisms in Distribution Channels
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Trust and Commitment Influences on Customer Retention: Insights from Business-to Business Services
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The effects of trust and interdependence on relationship commitment : A trans-Atlantic study
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The Principle of Franchise Management
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The Opportunity for Friendship in the Workplace: An Underexplored Construct
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The Nature of Customer Relationship in Services
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The Measurement and Antecedents of Affective, Continuance and Normative Commitment to the Organization
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The Impact of Switching Costs on the Customer Satisfaction-loyalty Link:Mobile Phone Service in France
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The Commitment-Trust Theory of Relationship Marketing
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Switching Costs, Alternative Attractiveness and Experience as Moderator of Relationship Commitment in Professional, Consumer Service
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Structural equation models with unobservable variables and measurement error: Algebra and statistics
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Software Review: Software Programs for Structural Equation Modeling:Amos, EQS, and LISREL
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Situational Characteristics as Moderators of the Satisfaction-loyalty Link: an Investigation in a Business-to-business Context
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Relationship Dissolution Model: Antecedents of Relationship Commitment and the Likelihood of Dissolving a Relationship
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Opportunism in Interfirm Relationships:Forms, Outcomes, and Solutions
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On the evaluation of structural equation models
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Multivariate Data Analysis
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Measurement of Distributor Commitment in Industrial Channels of Distribution
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Markets and Hierarchies: Analysis and Antitrust Implications
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Job Characteristics and Pressures and the Organizational Integration of Professionals
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Investments in Consumer Relationships: A Cross-country and Cross-industry Exploration
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Intellectual Capital : The New Wealth of Organizations
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Influence Activities and Strategic Coordination: Two Distinctions of Internal and External Markets
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Increased Franchise Dispute Settlement Request
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Franchising, International Franchise Association
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Franchise Industry Survey Based on Year of 2014
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Developing Buyer-Seller Relationships
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Customer-sales Associate Retail Relationships
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Customer Switching Behavior in Service Industries: An Exploratory Study
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Consumer Switching Costs:A Typology, Antecedents and Consequences
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Consumer Commitment in Buyer-seller Relationship: a Multidimensional Approach
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Competition When Consumers Have Switching Costs
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Commitment to Organizational Change:Extension of a Three-component Model
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A National Customer Satisfaction Barometer : The Swedish Experience
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프랜차이즈 가맹본부에 대한 지각된 전환비용이 가맹점의 관계몰입과 관계성과에 미치는 영향'
의 유사주제(
) 논문
