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호텔 연회·컨벤션행사 장소선정에서 전환장벽이 전환의도에 미치는 영향 : 관계결속의 조절효과를 중심으로' 의 주제별 논문영향력
| 주제 |
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|---|---|---|
| 동일주제 총논문수 | 논문피인용 총횟수 | 주제별 논문영향력의 평균 |
| 261 | 1 |
0.0% |
주제별 논문영향력
' 호텔 연회·컨벤션행사 장소선정에서 전환장벽이 전환의도에 미치는 영향 : 관계결속의 조절효과를 중심으로' 의 참고문헌
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박사
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박사
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택배서비스 품질이 기업고객만족과 충성도에 미치는 영향최용훼 [2007]
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전환장벽, 모방장벽 및 지속적 경쟁우위
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인터넷 쇼핑몰에서 재구매 의도에 영향을 미치는 요인
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이동통신서비스품질, 고객만족과 전환장벽이 고객충성도에 미치는 영향에 관한 연구
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온라인 오프라인 채널에 대한 신뢰가 관계결속 및 고객충성도에 미치는 영향에 대한 연구여일구 [2004]
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스포츠관광의 참여동기, 관광지 속성평가가 재참가 및 전환의도에미치는 영향
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소비자 행동의 이해
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박사
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사업형 프랜차이즈 시스템에서의 프랜차이저와 프랜차이즈간 효율적인 관계정립에 관한 연구김상현 [1997]
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고객만족과 전환비용이 고객충성도에 미치는 영향에 관한 연구-소비자 특성의 조절역할을 중심으로-이성희 [2005]
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Why Satisfied Customers Defect
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Why Customers Stay: Measuring the Underlying Dimensions ofServices Switching Costs and Managing their DifferentialStrategic OutcomesBeatty Jones Mothersbaugh [2002]
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Whence Consumer Loyalty?
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The structure of commitment in exchange
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The Effect of Satisfaction and Structural Constraints on Retailer Exiting, Loyalty, opportunism, and Neglect
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The Differential Roles of Satisfaction, Trust, and Commitment in Customer Relationships
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Service marketingZeithmal V.A [1997]
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Service Quality: The Six Criteria of Good Perceived Service QualityGr?nroos [1988]
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Service Marketing is DifferentBusiness
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Satisfactionand RepurchaseIntentionsintheServiceIndustry: The Moderating Influence of Switching BarriersMichael Satisfaction and Repurchase Intentions in the Service Industry: The Moderating Influence of Switching Barriers [1998]
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Organizational Commitment, Turnover and Absenteeism: AnExamination of Direct and Interaction Effects
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A Classification of Switching Costs with Implications for Relationship Marketing