논문상세정보
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- 저자 황혜미
- 형태사항 26 cm: 삽화, 표: viii, 124 p.
- 일반주기 참고문헌수록
- 학위논문사항 서강대학교 경영전문대학원, LSOM(물류·서비스경영), 학위논문(박사)-, 2012.2
- 발행지 서울
- 언어 kor
- 출판년 2012
- 발행사항 서강대학교 경영전문대학원
유사주제 논문( 0)
박사
고객만족경영 지속성의 핵심요인과 성과에 대한 연구 = Study on the customer satisfaction management sustainability : key factors and performance
황혜미
2012년
' 고객만족경영 지속성의 핵심요인과 성과에 대한 연구 = Study on the customer satisfaction management sustainability : key factors and performance' 의 참고문헌
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서비스기업의 조직내 리더십과 팔로워십이 임파워먼트, 직무태도 및 서비스품질에 미치는 영향에 관한 연구김영택 ( Young Teak Kim ) 양태식 ( Tae Sik Yang ) 유시정 ( Shi Jung Yoo ) 서비스기업의 조직내 리더십과 팔로워십이 임파워먼트 직무태도 및 서비스품질에 미치는 영향에 관한 연구 [2008]
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상생 파트너십을 통한 Customer Service향상: 현대백화점 CS 업무혁신 Festival을 중심으로[2011]
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고객지향적인 서비스운영활동이 고객만족에 미치는 영향에 관한 연구
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