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서비스지향성이 고객시민행동에 미치는 영향 : 뷰티샵 서비스를 중심으로' 의 주제별 논문영향력
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| 동일주제 총논문수 | 논문피인용 총횟수 | 주제별 논문영향력의 평균 |
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주제별 논문영향력
' 서비스지향성이 고객시민행동에 미치는 영향 : 뷰티샵 서비스를 중심으로' 의 참고문헌
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호텔종사원의 직무만족에 관한 연구沈相道 [1999]
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호텔종사원의 서비스지향성이 경영성과에 미치는 영향에 관한 연구[2009]
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호텔의 인터널마케팅이 조직동일시에 미치는 영향에 관한연구신혜숙 [1999]
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호텔의 서비스지향성이 직무만족,고객지향성 및 경영성과에 미치는 영향에 관한 연구
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호텔기업의 조직특성에 따른 시장지향성과 서비스 가치,직무만족, 마케팅성과의 구조적 관계
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호텔기업의 서비스지향성에 관한 실증적 연구박대환 [1997]
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호텔기업의 관계마케팅 실행요인이 고객신뢰,고객몰입 및고객애호도에 미치는 영향
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현대조직관리,제 5전정판
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종업원의 직무만족과 고객지향성이 고객의 서비스품질 지각과 만족도에 미치는 영향[2010]
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종업원의 개인적 특성과 점포이미지가 신뢰 및 구매의도에미치는 영향에 관한 연구한월선 [2008]
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조직행동중심의 인간중심의 경영신유근 [1997]
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점포속성과 소비자속성이 미용서비스 선택 행동에 미치는영향조판래 [2003]
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인터넷 커뮤니티 서비스와 e-가치 창출 전략:구조방정식모형분석김계수 [2005]
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인구통계적·상황적 특성별 호텔종사원의 직무만족,서비스평가 차이분석
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신조직 경영론이관희 [1991]
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스포츠센터 서비스지향성이 직무만족, 조직몰입에 미치는영향
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서비스품질, 점포이미지 그리고서비스가치가 고객만족에 미치는 영향서비스품질 [1999]
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박사
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서비스접점에서 재구매의도와 구전효과에 미치는 영향요인김기일 [1999]
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서비스마케팅』, 제 3판이유재 [2004]
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박사
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서비스 종업원의 역할외 행동이 고객의 역할외 행동에 미치는 영향공태식 [2006]
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서비스 실패처리에서 서비스 공정성이 행동의도에 미치는 영향:신뢰,만족 그리고 고객몰입의 매개효과
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서비스 브랜드, 종업원, 점포 신뢰의 차별적 효과
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서비스 몰입의 구성요인 분석과 매장 서비스 품질과 경영성과간의 관계에 관한 실증 연구 : 중저가 화장품 전문점을 중심으로허선영 [2009]
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서비스 기업의 신뢰성 요인에 관한 연구임재화 [2003]
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산업과 경영이학종 [1986]
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박사
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몰입 이론적 시각에서 본 기업간의 통제메카니즘
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박사
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고객참여가 서비스접점에서 서비스제공자와의 상호작용과 감정적 요소에 미치는 영향 - 사회교환의 감정이론을 중심으로안진우 [2009]
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고객몰입과 구매의도에 관한 연구이은미 [1998]
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경영학의 이해김명학 [2000]
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경영정책과 전략적 경영김인기 [1987]
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개인 특성과 조직공정성이 보상만족과 직무태도에 미치는영향장문헌 [2009]
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What is Job Satisfaction?
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Trends in job-related attitude of managerialandprofessional employeesSmith [1977]
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The Service-Driven Service CompanyHeskett Schlesinger [1991]
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The Nature and Causes ofJob Satisfaction
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The Empowerment of Service Workers:What,Why,How and When
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The Effects of Perceived Co-worker Involvement and Supervisor Support on Service Provider Role Stress,Performance and Job Satisfaction한금주 TheEffectsofPerceivedCo-WorkerInvolvement and Supervisor Support on Service Provider RoleStress [1996]
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Staining forshared meaning inorganizationalscience:ProblemsoftrustanddistrustBigley J.L.Pierce [1998]
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Some correlates of experienced job stress : A boundary role studyParkington Schneider [1979]
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ServiceMarketing:New Insightsfrom ConsumersandManagers
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ServiceMangementNorman [1997]
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Service Orientation, Market Orientation andPerformance : An Organizational Culture Perspective
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RetailRelationship and StoreLoyalty: A multi-level PrespectiveL.S.Lockshin Macintosh [1997]
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Relative Attitudes and Commitment inCustomer Loyalty Models: Some Experiences In the Commercial AirlineIndustryZins RelativeAttitudesand Commitmentin CustomerLoyaltyModels: Some Experiences in the Commercial Airline Industry [2001]
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RelationshipsBetween Providersand UsersofMarketResearch :TheDynamicsofTrustWithin and Between OrganizationsMoorman Rohid Deshpande [1992]
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RelationshipQuality and the Dissolution of Relational Exchange FollowingServicFailureManfred S.S.Carey W.R.Forrester [1994]
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Relationship Quality inservice Selling: An Interpersonal Influence PerspectiveCrosby.R.A K.R.Evans RelationshipQualityinservice selling:an interpersonalinfluence perspective [1990]
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ReconceptualizingPsychological Climate in a Retail Service Environment: AMultiple-StakeholderPerspectiveA.E.Hurley Burk C.C.Borucki [1992]
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Putting the Service Profit Chain to WorkA.Schlesinger Heskett Heskett, J. L. [1994]
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Psychometric Theory
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PsychologicalEmpowerment in the Workplace:Dimension,Measurement,andValidation
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Customer Voluntary Performance: Customers as Partners in Service Delivery
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Comsumer Behavior(Series: Wiley Theories inMarketing) 2nd Ed
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Commitment in Organizations: a Normative View
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Cognitive Elements of Empowerment:An"Interpretive Model of Intrinsic Task Motivation
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Capturing the Value of SupplementaryServiceJames A.Narus James C.Anerson [1995]
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