SERVQUAL-IPA를 활용한 고속도로 휴게소 서비스품질 연구 : 민자 휴게소를 중심으로
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저자
복준영
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제어번호
106011890
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학술지명
專門經營人硏究
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권호사항
Vol.
21
No.
4
[
2018
]
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발행처
한국전문경영인학회
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자료유형
학술저널
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수록면
281-301
(
21쪽)
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언어
Korean
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출판년도
2018
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등재정보
KCI등재
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판매처
'
SERVQUAL-IPA를 활용한 고속도로 휴게소 서비스품질 연구 : 민자 휴게소를 중심으로' 의 참고문헌
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국토부, 휴게소 혼잡도 사전안내 연내 20곳 확대
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공공서비스 질 측정의 타당성 평가에 관한 연구- ‘SERVPERF 모형’의 적용가능성 탐색 -
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Understanding Priorities for Service Attribute Improvement
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Strategic Marketing for Nonprofit Organizations
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Some new thoughts on conceptualizing perceived service quality : a hierarchical approach
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SERVQUAL: A Multiple - Item Scale for Measuring Consumer Perception of Service Quality
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Linking Process and Outcome to Service Quality and Customer Satisfaction Evaluations: An Investigation of Real Estate Agent Service
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How Does Objective Quality Affect Perceived Quality? Short-Term Effects, Long-Term Effects, and Asymmetries
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Expectations Performance Evaluation, and Consumers’ Perceptions of Quality
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Consumer-Defined Dimensions for the Escorted Tour Industry Segment: Expectations, Satisfactions, and Importance
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Competing on the Eight Dimensions of Quality
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An Evaluation of Airine Service Quality Using the Fuzzy Weighted SERVQUAL Method
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An Empirical Model of Expressway Driver’s Behaviors on Stopover at SA/PA Involving the Location Choice
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A Service Quality Model and its Marketing Implications
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A New Importance–Performance Analysis Approach for Customer Satisfaction Evaluation Supporting PSS Design
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A Conceptual Model of Service Quality and its Implication
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'
SERVQUAL-IPA를 활용한 고속도로 휴게소 서비스품질 연구 : 민자 휴게소를 중심으로'
의 유사주제(
) 논문