중국 시장에서 고객 만족 지수의 효과에 관한 연구: 시장 환경의 조절 역할을 중심으로
활용도 Analysis
논문 Analysis
연구자 Analysis
저자
서해진
조안연
송태호
김태완
제어번호
105965544
학술지명
Journal of China Studies
권호사항
Vol.
21
No.
4
[
2018
]
발행처
부산대학교 중국연구소
자료유형
학술저널
수록면
97-117
언어
Korean
출판년도
2018
등재정보
KCI등재
소장기관
부산대학교 중앙도서관
판매처
'
중국 시장에서 고객 만족 지수의 효과에 관한 연구: 시장 환경의 조절 역할을 중심으로' 의 참고문헌
서비스품질이 기업의 수익성에 미치는 영향에 관한 연구: KS-SQI 를 중심으로
고객 만족도가 기업의 재무성과에 미치는 영향에 관한 연구: 한국과 중국 비교
Zero Defections : Quality Comes to Services
Value-percept disparity : an alternative to the disconfirmation of expectations theory of consumer satisfaction
The theory of buyer behavior
The impact on the financial results of the customer satisfaction
The financial markets and customer satisfaction:Reexamining possible financial market mispricing of customer satisfaction
The effects of satisfaction and loyalty on profits and growth: products versus services
The contribution rate of customer satisfaction
The Voice of the Customer
The Effect of Customer Satisfaction on Consumer Spending Growth
The American customer satisfaction index : nature, purpose, and findings
Service quality perceptions and customer satisfaction: evaluating the role of culture
Service quality and management practices:A look at employee attitudes, customer satisfaction, and bottom-line consequences
Return on quality(ROQ), Making service quality financially accou ntable
Research on the relationship between customer satisfaction and firm’s financial performance
Product quality, cost position and business performance : a test of some key hypotheses
On measuring interactions between customer satisfaction and financial results
Measuring the impact of customer satisfaction on profitability: A sectoral analysis
Interrelations between service quality attributes, customer satisfaction and customer loyalty in the retail banking sector in Bangladesh
Information Technology Adoption Behavior Life Cycle : Toward a Technology Continuance Theory(TCT)
How does corporate social responsibility contribute to firm financial performance? The mediating role of competitive advantage, reputation, and customer satisfaction
Factors influencing the likelihood of customer defection: the role of consumer knowledge
Effect of expectation and disconfirmation on postexposure product evaluations: An alternative interpretation
Economic influences on perceived value, quality expectations and customer satisfaction
Drivers and Attitudes towards Online Shopping: Comparison of Turkey with Romania
Decreasing returns in customer loyalty: Does it really matter to delight the customers?
Customer satisfaction, market share, and profitability : Findings from Sweden
Customer satisfaction and stock prices: High returns, low risk
Customer satisfaction and consumer expenditure in selected European countries
Customer delight : foundations, findings, and managerial insight
Customer Satisfaction, Productivity, and Profitability: Differences Between Goods and Services
Customer Satisfaction, Cash Flow and Shareholder Value
Changing attitudes of consumers towards the products and associated marketing practices of selected European countries versus the USA, 1975-95
Are nonfinancial measures leading indicators of financial performance? An analysis of customer satisfaction
An Empirical Study on Customer Satisfaction and Financial Perfor mance of Private Enterprises
Accruals and the Prediction of Future Cash Flows
A study on the relation between customer satisfaction index and business conditions
A national customer satisfaction barometer: The swedish experience
A dynamic process model of sevice quality : from expectations to behavioral intentions
A dynamic model of the duration of the customer's relationship with a continuous service provider: The role of satisfaction
A cross-cultural assessment of the satisfaction formation process
A cognitive model of the antecedents and consequences of satisfaction decisions
A Framework for Comparing Customer Satisfaction Across Individuals and Product Categories
'
중국 시장에서 고객 만족 지수의 효과에 관한 연구: 시장 환경의 조절 역할을 중심으로'
의 유사주제(
