푸드 트럭의 지각된 서비스 품질이 고객만족과 재방문의도에 미치는 영향
주말찬
2018년
' 푸드 트럭의 지각된 서비스 품질이 고객만족과 재방문의도에 미치는 영향' 의 참고문헌
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한국직업방송
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한국기업의 서비스품질 평가제도 변천과정이유재 [2006]
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푸드 트럭 정책의 효율적 시행을 위한 연구박두희 [2016]
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푸드 트럭 운영에 대한 탐색적 연구김용겸 [2015]
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패밀리레스토랑 서비스품질이 재구매의도에 미치는 영향 : 시장세분화를 중심으로김형준 [2004]
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참신한 아이디어, 맛으로 승부
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슬로우 투어리즘의 만족과 재방문의도 결정요인에 관한 연구: 도보관광 지 이미지와 지각된 가치를 중심으로최병길 [2011]
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서비스의 특성에 따른 문제점과 대응전략이유재 [1997]
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박사생태관광 태도, 동기, 관광활동 선호도와 재방문의도한상필 [2013]
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노인복지관의 고객충성도에 관한 연구 : 고객만족, 서비스 품질, 관계혜택의 관계를 중심으로임연옥 [2008]
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고객만족의 재정립박명호 [1999]
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[블로그 기자단] 길거리 음식도 하나의 외식문화 트렌드가 되다 : 푸드트럭
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SERVQUAL, AMultiple-Item Scale for Measuring Consumer Perceptions of Service Quality, Journal of RetailingParasuraman, A. [1988]
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SERVPERF Vs SERVQUAL. Reconciling performance-based and Perceptions-Minus-Expectations measurement of Service QualityCronin, J. J. [1994]
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Relative impacts from product quality, service quality, and experience quality on customer perceived value and intention to shop for the coffee shop marketYu, H. [2009]
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Developing better measures of consumer satisfaction : Some preliminary resultsWestbrook, R. A. [1981]
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Customer satisfaction, market share, and profitability : Findings from SwedenAnderson, E. W. [1994]
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Customer perceived value : a substitute for satisfaction in business marketsEggert, A [2002]
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Broadening the View of Consumer (dis)Satisfaction, A Proposed Means-end Disconfirmation Model of CS/DClemons, D. S. [1992]
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Assessing the effects of quality, Value, and customer satisfaction on consumer behavioral intentions in service environmentsCronin, J. J. [2000]
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An Empirical Examination for a Model of Perceived Quality and SatisfactionSpreng, R. A. [1996]
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A Service Quality Model and Its Marketing ImplicationGronroos, C. [1984]
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A Measure of Service Quality for Retail Stores : Scale Development and ValidationDabholkar, P. A. [1996]