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감성지능이 감정노동과정에 미치는 이중적 역할: 감성지능이 감정노력에 미치는 직접적 영향과 감정부조화에 미치는 간접적 영향

이상호 고혜원 냠어치르 토야 최경호 2018년

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- 저자 이상호 고혜원 냠어치르 토야 최경호
- 제어번호 105122605
- 학술지명 조직과 인사관리연구
- 권호사항 Vol. 42 No. 1 [ 2018 ]
- 발행처 한국인사관리학회
- 발행처 URL http://www.khrm.or.kr
- 자료유형 학술저널
- 수록면 35-63
- 언어 Korean
- 출판년도 2018
- 등재정보 KCI등재
- 소장기관 영남대학교 중앙도서관 영남대학교 중앙도서관
- 판매처
- 참고문헌( 66)
유사주제 논문( 0)

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감성지능이 감정노동과정에 미치는 이중적 역할: 감성 ...

' 감성지능이 감정노동과정에 미치는 이중적 역할: 감성지능이 감정노력에 미치는 직접적 영향과 감정부조화에 미치는 간접적 영향' 의 참고문헌

표면연기와 내면연기의 차별적 효과에 관한 연구: 금융기관 종사자를 대상으로
김민정 이상호 [2016]
내면연기는 항상 유익한 것일까?: 감정노동의 비선형적 효과성과 LMX의 조절효과
박상언 [2017]
감정조절전략이 조직시민행동에 미치는 차별적 효과
공혜원 김효선 [2014]
감정조절전략과 조직시민행동의 관계에 대한 심리적주인의식의 조절효과
공혜원 [2015]
감정부조화와 감성지능이 서비스직 사원의 비과업행동에 미치는 영향
박상언 우정훈 [2010]
감정노동전략이 직무만족, 조직시민행동 및 이직의도에 미치는 영향: 간호사들을 중심으로
박성규 [2016]
“서비스 직원의 감정노동 수행과 직무소진의 관계에 관한 연구”
김영조 한주희 [2008]
When we are onstage, we smile:The effects of emotional labor on employee work outcomes
Chu, K. H. [2012]
The role of emotional intelligence and other individual difference variables in predicting emotional labor relative to situational demands
Brotheridge, C. M. [2006]
The relationship between emotional resources and emotional labor: An exploratory study
Liu, Y. [2008]
The moderator–mediator variable distinction in social psychological research : Conceptual, strategic, and statistical considerations
Baron, R. M. [1986]
The job demands-resources model of burnout
Demerouti, E. [2001]
The dimensionality and antecedents of emotional labor strategies
Diefendorff, J. M. [2005]
The Role of Job Control in Emotional Dissonance and Emotional Intelligence Outcome Relationships
Abraham, R. [2000]
The Measurement of Experience Burn out
Maslach, C. [1981]
The Managed Heart: The Commercialization of Human Feeling
Hochschild, A. R. [1983]
The Influence of Employee Organizational Citizenship Behaviour on Customer Loyalty
Castro, C. B. [2004]
The Impact of Interpersonal Environment of Burnout and Organizational Commitment
Leiter, M. P. [1988]
The Effects of Leader and Follower Emotional Intelligence on Performance and Attitude: An Exploratory Study
Wong, C. S. [2002]
The Effect of Positive and Negative Workfamily Interaction on Exhaustion : Does Work Social Support Make a Difference?
Karatepe, O. M. [2010]
The Construct and Criterion Validity of Emotional Intelligence and Its Potential Utility for Management Studies
Law, K. S. [2004]
The Burnout Companion to Study and Practice: A Critical Analysis
Schaufeli, W. B. [1998]
Testing a conservation of resources model of the dynamics of emotional labor
Brotheridge CM [2002]
Service with a Smile : Do Emotional Intelligence, Gender, and Autonomy Moderate the Emotional Labour Process?
Johnson, H. A. M. [2007]
Reducing the negative effects of emotion work in service occupations: emotional competence as a psychological resource
Giardini, A. [2006]
Reducing Burnout and Enhancing Job Satisfaction : Critical Role of Hotel Employees’ Emotional Intelligence and Emotional Labor
Lee, J. J. [2012]
Nurse Burnout and Quality of Care : Crossnational Investigation in Six Countries
Poghosyan, L. [2010]
Maslach burnout inventory manual
Maslach, C. [1986]
International Review of Industrial and Organizational Psychology
Shirom, A [1989]
Identifying the Complex Relationships among Emotional Labor and its Correlates
Gursoy, D. [2011]
Hotel service providers’ emotional labor : The antecedents and effects on burnout
Kim, H. J. [2008]
From Novice to Expert
Benner P. [1984]
Exploring the Relationship among Teachers’ Emotional Intelligence, Emotional Labor Strategies and Teaching Satisfaction
Yin, H. B. [2013]
Exploring the Dimensions of Emotional Labor : Hochschild’s Work
Kruml, S. M. [2000]
Emotional dissonance, emotional exhaustion and job satisfaction in call centre workers
Lewig Ka [2003]
Emotional dissonance, burnout, and in-role performance among nurses and police officers
Bakker, A. B. [2006]
Emotional dissonance and burnout: the moderating role of team reflexivity and re-evaluation
Andela M [2017]
Emotional display rules and emotional labor: The moderating role of commitment
Gosserand, R. H. [2005]
Emotional Rescue : the Role of Emotional Intelligence and Emotional Labour on Well-Being and Job-Stress among Community Nurses
Karimi, L. [2013]
Emotional Labor of the Tour Leaders : an Exploratory Study
Wong, J. [2009]
Emotional Labor in Service Roles : The Influence of Identity
Ashforth, B. E [1993]
Emotional Labor and Burnout: Comparing Two Perspectives of “People Work”
Brotheridge, C. M [2002]
Emotional Intelligence in Nursing Work
McQueen, A. C. [2004]
Emotional Intelligence as Moderator of the Surface Acting-Strain Relationship
Prati, L. M. [2009]
Emotional Intelligence and Emotion Work : Examining Constructs from an Interdisciplinary Framework
Opengart, R. [2005]
Emotional Intelligence : New Ability or Eclectic Traits
Meyer J. D. [2008]
Emotional Dissonance in Call Centre Work
Wegge, J. [2010]
Emotional Dissonance and Emotional Exhaustion among Hotel Employees in Nigeria
Karatepe O. M. [2009]
Emotional Dissonance and Burnout among Cabin Attendants
Heuven, E. M. [2003]
Emotional Deveopment, Emotional Literacy, and Emotional Intelligence
Mayer, J. D. [1997]
Emotion Work and Psychological Well-being
Zapf, D. [2002]
Emotion Work and Job Stressors and their Effects on Burnout
Zapf, D. [2001]
Emotion Regulation in the Workplace : A New Way to Conceptualize Emotional Labor
Grandey, A. A [2000]
Do Job Resources Moderate the Effect of Emotional Dissonance on Burnout? A Study in the City of Ankara, Turkey
Karatepe, O. M. [2011]
Development and Validation of the Hospitality Emotional Labor Scale
Chu, K. H. [2006]
Customer-related social stressors and burnout
Dormann C [2004]
Conservation of resources: A new attempt at conceptualizing stress
Hobfoll, S. E. [1989]
Burnout:The costofCaring
Maslach, Christina [1982]
Antecedents and consequences of emotional display rule perceptions
Diefendorff, J. M. [2003]
An emotion-centered model of voluntary work behavior: Some parallels between counterproductive work behavior and organizational citizenship behavior
Spector, P. E. [2002]
A review and an integration of research on job burnout
Cordes, C. [1993]
A multilevel field investigation of emotional labor, affect, work withdrawal, and gender
Scott, B. A. [2011]
A meta-analytic investigation of virtuality and information sharing in teams
Mesmer-Magnus, J. R. [2011]
A Test of the Maslach Burnout Inventory in Three Samples of Healthcare Professionals
Kalliath, T. J. [2000]
A Social Interaction Model of the Effects of Emotion Regulation on Work Strain
Côté, S. [2005]
A Critical Evaluation of the Emotional Intelligence Construct
Ciarrochi, J. V. [2000]

감성지능이 감정노동과정에 미치는 이중적 역할: 감성지능이 감정노력에 미치는 직접적 영향과 감정부조화에 미치는 간접적 영향

유사주제 논문( 0)

' 감성지능이 감정노동과정에 미치는 이중적 역할: 감성지능이 감정노력에 미치는 직접적 영향과 감정부조화에 미치는 간접적 영향' 의 참고문헌

' 감성지능이 감정노동과정에 미치는 이중적 역할: 감성지능이 감정노력에 미치는 직접적 영향과 감정부조화에 미치는 간접적 영향' 의 유사주제( ) 논문