감성지능이 감정노동과정에 미치는 이중적 역할: 감성지능이 감정노력에 미치는 직접적 영향과 감정부조화에 미치는 간접적 영향
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저자
이상호
고혜원
냠어치르 토야
최경호
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제어번호
105122605
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학술지명
조직과 인사관리연구
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권호사항
Vol.
42
No.
1
[
2018
]
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발행처
한국인사관리학회
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발행처 URL
http://www.khrm.or.kr
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자료유형
학술저널
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수록면
35-63
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언어
Korean
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출판년도
2018
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등재정보
KCI등재
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소장기관
영남대학교 중앙도서관
영남대학교 중앙도서관
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판매처
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감성지능이 감정노동과정에 미치는 이중적 역할: 감성지능이 감정노력에 미치는 직접적 영향과 감정부조화에 미치는 간접적 영향' 의 참고문헌
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내면연기는 항상 유익한 것일까?: 감정노동의 비선형적 효과성과 LMX의 조절효과
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When we are onstage, we smile:The effects of emotional labor on employee work outcomes
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The role of emotional intelligence and other individual difference variables in predicting emotional labor relative to situational demands
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The relationship between emotional resources and emotional labor: An exploratory study
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The moderator–mediator variable distinction in social psychological research : Conceptual, strategic, and statistical considerations
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The job demands-resources model of burnout
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The dimensionality and antecedents of emotional labor strategies
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The Role of Job Control in Emotional Dissonance and Emotional Intelligence Outcome Relationships
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The Measurement of Experience Burn out
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The Managed Heart: The Commercialization of Human Feeling
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The Influence of Employee Organizational Citizenship Behaviour on Customer Loyalty
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The Impact of Interpersonal Environment of Burnout and Organizational Commitment
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The Effects of Leader and Follower Emotional Intelligence on Performance and Attitude: An Exploratory Study
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The Effect of Positive and Negative Workfamily Interaction on Exhaustion : Does Work Social Support Make a Difference?
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The Construct and Criterion Validity of Emotional Intelligence and Its Potential Utility for Management Studies
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The Burnout Companion to Study and Practice: A Critical Analysis
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Testing a conservation of resources model of the dynamics of emotional labor
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Service with a Smile : Do Emotional Intelligence, Gender, and Autonomy Moderate the Emotional Labour Process?
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Reducing the negative effects of emotion work in service occupations: emotional competence as a psychological resource
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Reducing Burnout and Enhancing Job Satisfaction : Critical Role of Hotel Employees’ Emotional Intelligence and Emotional Labor
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Nurse Burnout and Quality of Care : Crossnational Investigation in Six Countries
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Maslach burnout inventory manual
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International Review of Industrial and Organizational Psychology
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Identifying the Complex Relationships among Emotional Labor and its Correlates
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Hotel service providers’ emotional labor : The antecedents and effects on burnout
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Exploring the Relationship among Teachers’ Emotional Intelligence, Emotional Labor Strategies and Teaching Satisfaction
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Exploring the Dimensions of Emotional Labor : Hochschild’s Work
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Emotional dissonance, emotional exhaustion and job satisfaction in call centre workers
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Emotional dissonance, burnout, and in-role performance among nurses and police officers
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Emotional dissonance and burnout: the moderating role of team reflexivity and re-evaluation
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Emotional display rules and emotional labor: The moderating role of commitment
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Emotional Rescue : the Role of Emotional Intelligence and Emotional Labour on Well-Being and Job-Stress among Community Nurses
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Emotional Labor of the Tour Leaders : an Exploratory Study
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Emotional Labor in Service Roles : The Influence of Identity
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Emotional Labor and Burnout: Comparing Two Perspectives of “People Work”
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Emotional Intelligence in Nursing Work
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Emotional Intelligence as Moderator of the Surface Acting-Strain Relationship
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Emotional Intelligence and Emotion Work : Examining Constructs from an Interdisciplinary Framework
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Emotional Intelligence : New Ability or Eclectic Traits
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Emotional Dissonance in Call Centre Work
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Emotional Dissonance and Emotional Exhaustion among Hotel Employees in Nigeria
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Emotional Dissonance and Burnout among Cabin Attendants
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Emotional Deveopment, Emotional Literacy, and Emotional Intelligence
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Emotion Work and Psychological Well-being
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Emotion Work and Job Stressors and their Effects on Burnout
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Emotion Regulation in the Workplace : A New Way to Conceptualize Emotional Labor
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Do Job Resources Moderate the Effect of Emotional Dissonance on Burnout? A Study in the City of Ankara, Turkey
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Development and Validation of the Hospitality Emotional Labor Scale
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Customer-related social stressors and burnout
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Conservation of resources: A new attempt at conceptualizing stress
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Antecedents and consequences of emotional display rule perceptions
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An emotion-centered model of voluntary work behavior: Some parallels between counterproductive work behavior and organizational citizenship behavior
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A review and an integration of research on job burnout
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A multilevel field investigation of emotional labor, affect, work withdrawal, and gender
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A meta-analytic investigation of virtuality and information sharing in teams
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A Test of the Maslach Burnout Inventory in Three Samples of Healthcare Professionals
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A Social Interaction Model of the Effects of Emotion Regulation on Work Strain
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A Critical Evaluation of the Emotional Intelligence Construct
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감성지능이 감정노동과정에 미치는 이중적 역할: 감성지능이 감정노력에 미치는 직접적 영향과 감정부조화에 미치는 간접적 영향'
의 유사주제(
) 논문