‘조직의 정서 표현규칙이 종업원의 직무태도에 미치는 영향: 정서노동 전략의 매개효과를 중심으로’
'
‘조직의 정서 표현규칙이 종업원의 직무태도에 미치는 영향: 정서노동 전략의 매개효과를 중심으로’' 의 참고문헌
-
직무탈진과 직무열의의 요구-자원 모델에서 정서노동전략의 역할 - 콜센터 상담원을 대상으로 -
신강현
한국심리학회지: 산업 및 조직 19 4 573-596
[2006]
-
직무스트레스와 조직행동 간의 인과적 관계모형 검증 연구: 제약 영업직 근로자들을 중심으로
이종목
한국심리학회지: 건강 2 1 127-156
[1997]
-
정서노동과 직무탈진:자율성과 사회적 지지의 조절효과
김원형
한국심리학회지: 건강 12 4 905-921
[2007]
-
정서노동과 직무탈진 및 직무열의 관계: 정서지능의 조절효과
신강현
한국심리학회지: 산업 및 조직 21 3 475-491
[2008]
-
-
-
“Service with a smile” and encounter satisfaction: Emotional contagion and appraisal mechanism
-
Who's the Boss?: A Role-Theoretic Analysis of Customer Work
Troyer, L.
Work and Occupations 27 3 406-427
[2000]
-
When “the show must go on”: Surface and deep acting as predictors of emotional exhaustion and service delivery
Grandey, A.
Academy of Management Journal 46 86-96
[2003]
-
Unmasking the face: A guide to recognizing emotions from facial clues
-
Understanding the emotional labor process : a control theory perspective
-
Understanding Leader Emotional Intelligence and Performance
Sosick, J. J.
Group & Organization Management 24 3 367-390
[1999]
-
The self-monitoring of expressive behavior
Snyder, M.
Journal of Personality and Social Psychology 30 526-537
[1974]
-
The need to belong: Desire for interpersonal attachments as a fundamental human motivation
-
The moderator–mediator variable distinction in social psychological research : Conceptual, strategic, and statistical considerations
Baron, R. M.
Journal of Personality and Social Psychology 51 1173-1182
[1986]
-
The job demands resources model of burnout
-
The dimensionality and Antecedents of Emotional Labor Strategies
-
The Truth About Burnout: How Organizations Cause Personal Stress and What to do About It
-
The Measurement of Engagement and Burnout : A Two Sample Confirmatory Factor Analytic Approach
-
The Maslach Burnout Inventory-Test Manual (3rd edn)
-
-
The Importance of Job Autonomy, Cognitive Ability, and Job-Related Skill for Predictivng Role Breadth and Job Performance
-
The Dimensions, Antecedents, and Consequences of Emotional Labor
-
Testing a Conservation of Resources Modelof the Dynamics of Emotional Labor
-
Stress at work and psychosomatic complaints: A causal interpretation
Frese, M.
Journal of Applied Psychology 70 314-328
[1985]
-
-
Social and cognitive sources of potential inaccuracy in job analysis
-
Smiles when lying
Ekman, P.
Journal of Personality and Social Psychology 54 414-420
[1988]
-
Service with a Smile: Emotional Contagion in the ServiceEncounter
Pugh,S.D
Academy of Management Journal 44 1018-1027
[2001]
-
Self-regulation and depletion of limited resource: Does self-control resemble a muscle?
-
Psychological aspects of workload. in : Handbook of work and organizational psychology: Work psychology
-
Positive affect. in : Handbook of cognition and emotion
-
Overload, Autonomy, and Burnout as Predictors of Physicians’Quality of Care
Shirom, A.
Journal of Occupational Health Psychology 11 4 328-342
[2006]
-
On the several facets of personality assessment: The case of social acuity
-
On being positive: Concerns and counterpoints
Fineman, S.
Academy of Management Review 31 2 270-291
[2006]
-
Naturalistic social cognition: Empathic accuracy in mixed-sex dyads
Ickes, W.
Journal of Personality and Social Psychology 59 730-742
[1990]
-
Motivation and cognitive abilities: An integrative/ aptitude-treatment interaction approach to skill acquisition
Kanfer, R.
Journal of Applied Psychology 64 657-704
[1989]
-
Mechanism linking employee affective delivery and customer behavioral intentions
Tsi, W-C
Journal of Applied Psychology 87 1001-1008
[2002]
-
Maslach Burnout Inventory Manual (2nd ed.)
-
Job demands, job resources and their relationship with burnout and engagement : A multi-sample study
-
Job control and health. in : Handbook of work and health psychology
-
Job Resources Buffer the Impact of Job Demands on Burnout
Bakker, A. B.
Journal of Occupational Health Psychology 10 2 170-180
[2005]
-
Job Burnout
Maslach, C.
Annual Review of Psychology 52 397-422
[2001]
-
Ironic processes in the mental control of mood and mood related thought
Wegner, D. M.
Journal of Personality and Social Psychology 65 1093-1104
[1993]
-
Intrinsic motivation and self-determination in human behavior
-
Interpreting the expressive behavior of others: The Interpersonal Perception Task
Costanzo, M.
Journal of Nonverbal Behavior 13 4 225-245
[1989]
-
Incumbent perceptions of emotional work requirements
-
Human resources management, 8th ed
-
Frames of Mind: The Theory of Multiple Intelligences
-
Facial efference and the experience of emotion
-
Emotional labor and burnout : Comparing two perspectives of people work
-
Emotional Labor in Service Roles: The influence of identity
-
Emotion and emotion regulation. in : Handbook of personality: theory and research
-
Emotion Regulation in The Workplace; a New Way to Conceptualize Emotional Labor
Grandey,A.A
Journal of Occupational Health Psychology 5 95-110
[2000]
-
Ego depletion: Is the active self a limited resource?
Baumeister, R.
Journal of Personality and Social Psychology 74 1252-1265
[1998]
-
Ego Depletion: Is the Active Self a Limited Resource?. in : The Self in Social Psychology
-
Effectance motivation reconsidered: Toward a developmental model
-
Display Rules Versus Display Autonymy: Emotion Regulation, Emotinal Exhaustion, and Task Performance in a Call Center Simulation
Goldberg, L. S.
Journal of Occupational Health Psychology 12 3 301-318
[2007]
-
Development of the job diagnostic survey
-
Development and validation of a measure of display rule knowledge: The display rule assessment inventory
-
Control in the workplace and its health-related aspects. in : Job Control and Worker Health
-
Constants across cultures in the face and emotion
Ekman, P.
Journal of Personality and Social Psychology 17 124-129
[1971]
-
Composure at any cost? The cognitive consequences of emotion suppression
Richards, J. M.
Personality and Social Psychology Bulletin 25 1033-1044
[1999]
-
Community-based treatment for young adult offenders
-
Burnout, the Cost of Caring
-
-
Asymptotic and resampling strategies for assessing and comparing indirect effects in multiple mediator models
-
Antecedents of workplace emotional labor dimensions and moderators of their effects on physical symptoms
-
Antecedents and consequences of emotional display rule perceptions
-
Antecedent-and response -focused emtion regulation: divergent consequences for experience, expression, and physiology
Gross, J. J.
Journal of Personality and Social Psychology 74 224-237
[1998]
-
An alternative to bureaucratic impersonality and emotional labor: Bounded emotionality at the Body Shop
Martin, J
Administrative Science Quarterly 43 2 429-469
[1998]
-
Affective style and affective disorders: Perspectives from affective neuroscience
-
A Longitudinal Analysis of the Association between Emotion Regulation, Job Satisfaction, and Intention to Quit
Cote, S.
Journal of Organizational Behavior 23 947-962
[2002]
'
‘조직의 정서 표현규칙이 종업원의 직무태도에 미치는 영향: 정서노동 전략의 매개효과를 중심으로’'
의 유사주제(
) 논문