감정노동 장면에서 감정소진에 대한 내면행동의 조절효과

허창구 2014년
논문상세정보
' 감정노동 장면에서 감정소진에 대한 내면행동의 조절효과' 의 주제별 논문영향력
논문영향력 선정 방법
논문영향력 요약
주제
  • 감정노동
  • 감정소진
  • 내면행동
  • 인지부조화이론.
동일주제 총논문수 논문피인용 총횟수 주제별 논문영향력의 평균
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' 감정노동 장면에서 감정소진에 대한 내면행동의 조절효과' 의 참고문헌

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