연구동향 분석

콜센터에서 상담사의 감성지능, 조직몰입 친사회적 조직행동 간의 구조적 관계

정기주 ( Ki-ju Cheong ) 박영숙(Youngsook Park) 최수정(Su-Jeong Choi) 2015년

논문상세정보
인용/피인용
' 콜센터에서 상담사의 감성지능, 조직몰입 친사회적 조직행동 간의 구조적 관계' 의 주제별 논문영향력
논문영향력 선정 방법
논문영향력 요약
주제
  • 경제학
  • call center
  • emotional intelligence
  • organizational behavior
  • organizational commitment
  • prosocial
  • service quality
  • turn over intention
  • 감성지능
  • 서비스 품질
  • 이직의도
  • 조직몰입
  • 조직행동
  • 친사회적
  • 콜센터
동일주제 총논문수 논문피인용 총횟수 주제별 논문영향력의 평균
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' 콜센터에서 상담사의 감성지능, 조직몰입 친사회적 조직행동 간의 구조적 관계' 의 참고문헌

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    이정란 호텔관광연구 8 (3) : 147 ~ 161 [2006]
  • 항공사 객실승무원의 성격유형과 감성지능, 직무만족, 조직몰입의 관계에 관한 연구
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