연구동향 분석

외국인의 국내의료기관에 대한 고객충성도 영향요인

김민숙(Min-Sook Kim) 방호열(Ho-Yeol Bang) 2015년

논문상세정보
인용/피인용
' 외국인의 국내의료기관에 대한 고객충성도 영향요인' 의 주제별 논문영향력
논문영향력 선정 방법
논문영향력 요약
주제
  • 공익사업
  • brand awareness
  • customer loyalty
  • perceived value
  • service quality
  • servicescape
  • 브랜드인지도
  • 서비스 품질
  • 서비스스케이프
  • 지각가치
동일주제 총논문수 논문피인용 총횟수 주제별 논문영향력의 평균
6,173 0

0.0%

' 외국인의 국내의료기관에 대한 고객충성도 영향요인' 의 참고문헌

  • 호텔 브랜드자산이 지각된 가치와 충성도에 미치는 영향
    김동준 외식경영연구 15 (4) : 85 ~ 104 [2012]
  • 호텔 마케팅 커뮤니케이션이 브랜드 인지도 및 이미지와 충성도에 미치는 영향
    박영제 관광연구 27 (5) : 201 ~ 218 [2012]
  • 프로야구 구단의 브랜드인지도와 지각된품질이 지각된가치, 구단이미지 및 관람의도에 미치는 영향
    김용만 한국스포츠산업경영학회지 8 (3) : 225 ~ 243 [2003]
  • 친환경 레스토랑의 서비스스케이프가 소비자의 지각된가치, 태도 및 행동의도에 미치는 영향
    최원식 한국조리학회지 18 (5) : 45 ~ 62 [2012]
  • 의료서비스 품질이 의료고객 만족과 지속가능한 의료관광에 미치는 영향
    이호길 관광연구 25 (3) : 279 ~ 296 [2010]
  • 브랜드 인지도에 따른 외식 기업 브랜드 로고의현지화 요인별 브랜드이미지 인식 연구:맥도날드 사례 중심으로
    이애주 전지영 외식경영연구 13 (2) : 33 ~ 56 [2010]
  • 방한일본인 관광객의 의료관광 서비스품질이 만족과 행동의도에 미치는 영향
    박은숙 이재섭 관광연구 26 (4) : 487 ~ 502 [2011]
  • 국제의료관광 서비스 품질이 지각된 가치에 미치는 영향에 관한 연구
    이창남 통상정보연구 15 (4) : 3 ~ 25 [2013]
  • 관광마케팅커뮤니케이션이 관광지 브랜드자산에 미치는 영향
    류재숙 한국콘텐츠학회 논문지 12 (2) : 439 ~ 452 [2012]
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    Oliver, R.L Journal of Marketing 63 : 33 ~ 40 [1999]
  • What Constitutes A ”Good Assortment“? A Scale for Measuring Consumers’ Perceptions of An Assortment Offered in a Grocery Category
    Bauer, J.C Journal of Retailing Consumer Service 19 (1) : 11 ~ 26 [2012]
  • Value Dimensions, Perceived Value, Satisfaction and Loyalty: An Investigation of University Students’ Travel Behavior
    Gallarza, M.G Tourism Management 27 (3) : 437 ~ 452 [2006]
  • Traveling Abroad for Medical Care: U.S. Medical Tourists’ Expectations and Perceptions of Service Quality
    Guiry, M Health Marketing Quarterly 28 (3) : 253 ~ 269 [2011]
  • The Relationships of Customer-Perceived Value, Satisfaction, Loyalty, and Behavioral Intentions
    Gounaris, S. P Journal of Relationship Marketing 6 (1) : 63 ~ 87 [2007]
  • The Quality of Care: How Can It Be Assessed
    Donabedian, A JAMA 260 : 1743 ~ 1748 [1748]
  • The Impact of the Servicescape on the Desire to Stay in Convention and Exhibition Centers: The Case of Macao
    Siu, N.Y International Journal of Hospitality Management 31 : 236 ~ 246 [2012]
  • The Impact of Physical Surroundings on Customers and Employees
    Bitner, M.J Journal of Marketing 56 : 57 ~ 71 [1992]
  • The Impact of Customer Service and Product Value on Customer Loyalty and Purchase Behavior
    Leung, K Journal of Applied Social Psychology 28 (18) : 1731 ~ 1741 [1998]
  • The Dynamics of the Service Delivery Process: A Value-Based Approach
    de Ruyter, K International Journal of Research in Marketing 14 (3) : 231 ~ 243 [1998]
  • The Conceptual Domain of Service Loyalty: How Many Dimensions
    Jones, T Journal of Services Marketing 21 (1) : 36 ~ 51 [2007]
  • The Capabilities of Market-Driven Organizations
    Day, G Journal of Marketing 58 (4) : 37 ~ 52 [1994]
  • Strategic Hospital Services Quality Analysis in Indonesia
    Handayani, P. W Expert Systems with Applications 42 : 3067 ~ 3078 [2015]
  • Store Environment’s Impact on Variety Seeking Behavior
    Mohan, G Journal of Retailing Consumer Service 19 (4) : 419 ~ 428 [2012]
  • Servicescapes: From Modern Non-Places to Postmodern Common Places
    Aubert-Gamet, V Journal of Business Research 44 : 37 ~ 45 [1999]
  • Service Quality in Health Tourism: An Evaluation of the Health Tourism Providers of Kerala(India)
    Jyothis, T South Asian Journal of Tourism and Heritage 2 : 77 ~ 82 [2009]
  • SERVQUAL：A Multiple-Item Scale for Measuring Customer Perceptions of Service Quality
    Parasuraman A Journal of Marketing 64 (1) : 12 ~ 40 [1988]
  • Patient Satisfaction Analysis: Identifying Key Drivers and Enhancing Service Quality of Dental Care
    Chang, W-J Journal of Dental Sciences 8 : 239 ~ 247 [2013]
  • Other Customers in a Service Encounter: Examining the Effect in a Restaurant Setting
    Kim, N Journal of Service Marketing 26 (1) : 27 ~ 40 [2012]
  • Muslim Tourist Perceived Value in the Hospitality and Tourism Industry
    Eid, R Journal of Travel Research [2014]
  • Measuring Service Quality in a Hospital Colposcopy Clinic
    Wisniewski, M Leadership in Health Services 18 (2-3) : 217 ~ 228 [2005]
  • Identifying Determinants of Young Children’s Brand Awareness: Television, Parents, and Peers
    Valkenburg, P.M Journal of Applied Developmental Psychology 26 (4) : 456 ~ 468 [2005]
  • Customer Value, Satisfaction, Loyalty, and Switching Cost: An Illustration from a Business-to-Business Service Context
    Lam, S.Y Journal of the Academy of Marketing Science 32 : 293 ~ 311 [2004]
  • Customer Switching Behavior in Service Industries: An Exploratory Study
    Keaveney, S Journal of Marketing 59 (2) : 71 ~ 82 [1995]
  • Customer Satisfaction, Market Share, and Profitability: Findings from Sweden
    Anderson, E.W Journal of Marketing 58 (3) : 53 ~ 66 [1994]
  • Customer Loyalty: Toward an Integrated Conceptual Framework
    Dick, A Journal of Academy of Marketing Science 22 (2) : 99 ~ 113 [1994]
  • Consumer Perceptions of Price, Quality, and Value : A Means-End Model and Synthesis of Evidence
    Zeithaml, V.A Journal of Marketing 52 (3) : 2 ~ 22 [1988]
  • Consumer Perceptions of International Equity and Satisfaction in Transactions: A Field Survey Approach
    Oliver, R.L Journal of Marketing 53 : 21 ~ 35 [1989]
  • Consumer Perceived Value: The Development of a Multiple Item Scale
    Sweeney, J.C Journal of Retailing 77 (2) : 203 ~ 220 [2001]
  • Consumer Perceived Value and Consumer Loyalty in the Healthcare Sector
    Chahal, H Journal of Relationship Marketing 10 : 88 ~ 112 [2011]
  • Conceptualizing, Measuring and Managing Customer-Based Brand Equity
    Keller, K.L Journal of Marketing 57 (1) : 1 ~ 22 [1993]
  • Chilly Rooms Anger People at Conferences, Social Events
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  • Brand Loyalty Measurement and Management
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  • Atmospheric Effects on Shopping Behavior: A Review of the Experimental Evidence
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    Wang, Y Managing Service Quality 14 (2-3) : 169 ~ 182 [2004]
  • An Information Processing Theory of Consumer Choice
    Bettman, J.R Addison-Wesley [1979]
  • An Expanded Servicescape Perspective
    Rosenbaum, M.S Journal of Service Management 22 (4) : 471 ~ 490 [2011]
  • An Examination of the Construct of Perceived Value for the Prediction of Golf Travelers: Intentions to Revisit
    Petrick, J.F Journal of Travel Research 41 : 38 ~ 45 [2002]
  • An Assessment of the Quality of a Tourist Destination: The Case of Nerja, Spain
    Lopez-Toro, A.A Total Quality Management 21 (3) : 269 ~ 289 [2010]
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  • Accounting for the Joint Effects of the Servicescape and Service Exchange on Consumers’ Satisfaction Evaluations
    Namasivayam, K Journal of Hospitality Tourism Research 31 (1) : 3 ~ 18 [2007]
  • A Hierarchical Model of Health Service Quality: Scale Development and Investigation of an Integrated Model
    Dagger, T.S Journal of Service Research 10 : 123 ~ [2007]
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    Johnson, M.D Journal of Economic Psychology 12 (2) : 267 ~ 286 [1991]
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