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Evaluating service encounters : The effects of physical surroundings and employee respondence
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Effect of corporate social responsibility(CSR) on the quality of customer relationship : comparative perspectives between promotion focus customers and prevention focus customers
An Assessment of the Relationship between Service Quality and Customer Satisfaction in the Formation of Consumers Purchase Intentions
Taylor, S. A.Journal of Retailing 70 (2) : 163 ~ 178[1994]
A three dimensional conceptual model of corporate social performance
Carroll, A. B.Academy of Management Review 4 (1) : 497 ~ 505[1979]
A longitudinal test of the investment model : The impact on job satisfaction, job commitment, and turnover of variations in rewards, costs, alternatives, and investments
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'
기업의 사회적 책임활동을 통한 기업이미지 및 고객가치 향상이 고객충성도에 미치는 영향'
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