연구동향 분석

콜센터에서 상담사의 조직동일시 형성과 결과에 관한 연구

최수정(Su-Jeong Choi) 2014년

논문상세정보
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' 콜센터에서 상담사의 조직동일시 형성과 결과에 관한 연구' 의 주제별 논문영향력
논문영향력 선정 방법
논문영향력 요약
주제
  • 경영관리
  • call center
  • customerorientationbehavior
  • helping behavior
  • leader-member exchange
  • organizational identification
  • perceived organizational support
  • service quality
  • social exchange theory
  • 고객지향행위
  • 도움행위
  • 리더-구성원 교환관계
  • 사회교환이론
  • 서비스 품질
  • 조직 동일시
  • 지각된 조직 지원
  • 콜센터
동일주제 총논문수 논문피인용 총횟수 주제별 논문영향력의 평균
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' 콜센터에서 상담사의 조직동일시 형성과 결과에 관한 연구' 의 참고문헌

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