감정노동자의 감정소진해소 요구도에 관한 연구 : 자동차정비서비스 소비자접점 종사자를 중심으로 = A Study on Emotional Laborer’s Emotional Exhaustion Relief : Focusing on Automobile Maintenance Service Consumer-Contracting Laborers
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감정노동자의 감정소진해소 요구도에 관한 연구 : 자동차정비서비스 소비자접점 종사자를 중심으로 = A Study on Emotional Laborer’s Emotional Exhaustion Relief : Focusing on Automobile Maintenance Service Consumer-Contracting Laborers' 의 주제별 논문영향력
논문영향력 요약
주제
감정노동
감정소진해소
성격특성
소비자
자동차정비서비스
직무만족
동일주제 총논문수
논문피인용 총횟수
주제별 논문영향력의 평균
4,895
0
0.0%
주제별 논문영향력
논문영향력
주제
주제별 논문수
주제별 피인용횟수
주제별 논문영향력
주제어
감정노동
1,228
0
0.0%
감정소진해소
1
0
0.0%
성격특성
167
0
0.0%
소비자
228
0
0.0%
자동차정비서비스
1
0
0.0%
직무만족
3,270
0
0.0%
계
4,895
0
0.0%
* 다른 주제어 보유 논문에서 피인용된 횟수
0
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감정노동자의 감정소진해소 요구도에 관한 연구 : 자동차정비서비스 소비자접점 종사자를 중심으로 = A Study on Emotional Laborer’s Emotional Exhaustion Relief : Focusing on Automobile Maintenance Service Consumer-Contracting Laborers' 의 참고문헌
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Lijander, V., & Strandvik, T.. 1997. “ Emotions in ServiceSatisfaction”. 『international Journal of Service IndustryManagement』.8(2), 148-69.
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Hochschild, A. R.. 1983. “The managed heart: Commercialization ofhuman feeling”. Berkely: University of Californian Press.
Guy, M.E, Newman, M.A., & Mastracci, S. H. (2008). “EmotionalLabor: Putting the Service in Public Service”. N.Y.: M.E.
Freudenberger, H. J.. 1974. “Staff Burn-out”. 『Journal of SocialIssue』. 30, 1, 159-165.
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Cordes, C. L. & Dougherty, T. W.. 1993. “A review and integrationof research on job burnout ”. 『Academy of ManagementsReview』. 18, (4), 621-656.
Cherniss, C.. 1980. “Staff burnout: Job stress in the human services”. Beverly hills, Calif: Sage Publications.
Burke, R. J. & Deszca, E.. 1986. “ Correlates of psychologicalBurnout phase among police officers”. 『Human Relations』. 39(6), 487-501.
Burke, R, J. & E. Greenglass.. 1995. “ A Longitudinal Study ofPsychological Burnout in Teachers”. 『Human Relations』. 48.
Brotheridge, C. M., & Grandey, A. A. (2002), “Emotional labor and burnout: Comparing two perspectives of people work”, Journal of Vocational Behavior, 60 : 17-39.
Brewer, E. W. & L, F. Clippard.. 2002. “Burnout and job satisfactionamong student support services personnel, ” 『HumanResource Development』. Quarterly. 13, 2. 169-186.
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감정노동자의 감정소진해소 요구도에 관한 연구 : 자동차정비서비스 소비자접점 종사자를 중심으로 = A Study on Emotional Laborer’s Emotional Exhaustion Relief : Focusing on Automobile Maintenance Service Consumer-Contracting Laborers'
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