박사
醫療觀光機關의 關係마케팅實行要因이 關係品質 및 成果에 미치는 影響 硏究 : 中國·日本 醫療觀光客을 中心으로
활용도 Analysis
논문 Analysis
연구자 Analysis
저자
김귀자
기타서명
(The) effects of Medical Tourism Institutions' Relationship Marketing Implement Factors on Relative Quality and Outcome : Focused on Chinese and Japanese Medical Tourists
형태사항
26 cm: 삽도: x, 167 p.
일반주기
지도교수:윤세목, 경기대학교 논문은 저작권에 의해 보호받습니다
학위논문사항
2014. 2, 학위논문(박사)-, 호텔경영학과, 경기대학교 일반대학원
발행지
서울
언어
kor
출판년
2013
발행사항
경기대학교 일반대학원
주제어
관계마케팅
성과지표
의료관광
'
醫療觀光機關의 關係마케팅實行要因이 關係品質 및 成果에 미치는 影響 硏究 : 中國·日本 醫療觀光客을 中心으로' 의 주제별 논문영향력
논문영향력 요약
주제
동일주제 총논문수
논문피인용 총횟수
주제별 논문영향력의 평균
584
0
자세히
주제별 논문영향력
논문영향력
주제
주제별 논문수
주제별 피인용횟수
주제별 논문영향력
주제분류(KDC/DDC)
관계품질
21
0
주제어
관계마케팅
34
0
성과지표
320
0
의료관광
211
0
계
586
0
* 다른 주제어 보유 논문에서 피인용된 횟수
0
닫기
'
醫療觀光機關의 關係마케팅實行要因이 關係品質 및 成果에 미치는 影響 硏究 : 中國·日本 醫療觀光客을 中心으로' 의 참고문헌
호텔의 고객관계요인이 관계의 질과 성과에 미치는 영향에 관한 연구
박사
박사
박사
해외환자유치 및 의료관광산업 활성화 방안
보건복지부
해외환자유치 및 의료관광산업 활성화방안
[2008]
한국의료관광산업의 경쟁력강화를 위한 효율적 자원배분전략
주제공원의 서비스스케이프와 관계의 질 충성도간의 관계
주제공원의 서비스 품질과 관계의 질에 관한 연구
주제공원 이용자의 만족형성과정에 관한 연구 - 에버랜드를 중심으로 -
김두하
주제공원 이용자의 만족형성과정에 관한 연구: 에버랜드를 중심으로
[1999]
조직특성과 관계특성이 관계성과에 미치는 영향: 신뢰 차원과 결속 차원의 매개효과를 중심으로
성민ㆍ오세조
오세조
조직특성과 관계특성이 관계성과에 미치는 영향: 신뢰차원과 결속 차원의 매개효과를 중심으로
[2007]
박사
의료와 관광참여의도에 대한 비교문화연구: 한?중?일 제주 방문객을 대상으로
의료관광전문가의 활성화 방안에 관한 탐색적 연구
의료관광기업의 공급사슬 통합이 기업성과에 미치는 영향
의료관광 인적자원 구성과 교육 프로그램 및 서비스품질에 대한 의료기관 구성원들의 인식
의료관광 설문조사 결과분석 보고서
한국관광공사
의료관광 설문조사 결과분석보고서
[2007]
의료 서비스 해외진출 및 해외 환자 유치 활성화 지원방안마련연구』 3-252
외식업 프랜차이즈의 관계적 특성과 관계의 질이 장기지향성에 미치는 영향
외식산업 프랜차이즈 가맹점의 종사원 서비스요인과 관계품질, 충성도와 관계에 관한 연구
박노현
외식산업 프랜차이즈 가맹점의 종사원 서비스요인과 관계품질
[2006]
외국인 환자유치사업 활성화를 위한 세부기준마련
외국의 의료관광 추진현황 및 시사점
한국관광공사
외국의 의료관광추진현황 및 시사점
[2005]
온라인 오프라인 채널에 대한 신뢰가 관계결속 및 고객충성도에 미치는 영향에 대한 연구
아시아 의료관광산업의 성공사례 및 시사점 인도, 태국, 싱가포르 사례를 중심으로」
전국경제인연합회
아시아 의료관광산업의 성공사례 및 시사점: 인도
[2006]
신성장동력 서비스산업인 국제의료관광활성화에 관한 연구: H대학병원의 사례를 중심으로
소비자 만족의 형성과정과 영향요소에 관한 연구
서비스품질과 고객의 재구매 의도 사이의 관계성과에 관한 연구: 국내 인터넷 전자상거래를 중심으로
서비스산업에서의 고객참여행동과 프랜드십의 관계 및 관계마케팅 성과에 대한 역할
[2012]
서비스공정성이 고객만족, 관계품질, 고객의 자발적 행위에 미치는 영향
서비스고객참여의 선행요인과 고객만족에 미치는 영향
서비스 제공자와 소비자간의 관계의 質이 만족과 재구매 의도 관계에 미치는 조정역할에 관한 탐색적 연구
박정은
이성호
채서일
서비스 제공자와 소비자 간의 관계의 質이 만족과 재구매 의도 관계에 미치는 조정역할에 관한 탐색적 연구
[1998]
서비스 산업에서의 고객참여 측정도구 개발: PARTICQUAL
서문식
안진우
서비스산업에서의 고객참여 측정도구 개발 PARTICQUAL
[2008]
박사
만족과 재구매의 관계에 영향을 미치는 요인에 관한탐색적 연구
박정은
이성호
채서일
만족과 재구매의 관계에 영향을 미치는 요인에 관한 탐색적 연구
[1998]
레스토랑 거래처와 관계자의 특성에 의한 신뢰가 관계거래에 미치는 영향
박사
고객의 참여행동과 시민행동이 서비스 품질지각과 재구매의도에 미치는 영향: 비영리 대학교육 서비스를 중심으로
공택식
유재원
한상린
고객의 참여행동과 시민행동이 서비스 품질 지각과 재구매 의도에 미치는 영향-비영리 대학교육 서비스를 중심으로
[2004]
고객만족과 전환비용이 고객충성도에 미치는 영향에 관한 연구-소비자 특성의 조절역할을 중심으로-
고객 만족이 기업의 수익성과 가치에 미치는 영향
이유재
이청림
고객만족이 기업의 수익성과 가치에 미치는 영향
[2006]
가상환경에서 대 고객 및 고객 간 관계결속이 선행변수와 결과변수에 관한 연구
醫療ツ―リズム-アジア -アジア諸國の狀況と日本への導入可能性-
Zero Defection: Quality Comes to Services
Word-of-mouth effects on short-term and long-term product judgements
Bone
Word of Mouth Effects on Short Term and Long Term Product Judgements
[1995]
Why Satisfied Customers Defect
Understanding relationship marketing outcomes: An integration of relational benefits and relationship quality
TheUseofPledgestoBuild andSustain Commitment in Distribution Channels
B.A.Weitz
erson
The Use of Pledges to Build and Sustain Commitmentin Distribution Channels
[1992]
The structure of commitment in exchange
The role of non-verbal communication in service encounters: A conceptual framework
The health care tourist product in Western Europe
The commitment-trusttheory of relationship marketing
The Self-service Customer:An Exploratory Study
Berry
The Self-service Customer: An Exploratory Study
[1985]
The Role of Relationship Quality in the Stratification of Vendors as Perceived by Customers
The Relevance of Ethical Salesperson Behavior on Relationship Quality: The Pharmaceutical Industry
Gassenheimer
Legace
Robert D
The Relevance of Ethical Salesperson Behavior on Relationship Quality : The Pharmaceutical Industry
[1991]
The Relationship MarketingProcess: A Conceptualization and Application
The Relationship BetweenService Customers' Quality assurance Behaviors, Satisfaction, and Effort: A Cost of Quality Perspective
The Political Economy Paradigm: Foundation forTheory Building in Marketing
Arndt
The Political Economy Paradigm: Foundation for Theory Building in Marketing
[1983]
The Impact of Product and Service Quality on Brand Loyalty: An Exploratory Investigation of Quick-Service Restaurants
The Impact of Customer Satisfaction and Relationship Quality on Customer Relation: A Critical Reassessment and Model Development
The Effects of Perceived Interdependence on DealerAttitudes
The Domain and ConceptualFoundationsofRelationship Marketing
Parvatiyar
The Domain and Conceptual Foundations of Relationship Marketing
[2000]
The Difference Roles of Satisfaction, Trust, and Commitment in Customer Relationship
The Development of Health Tourism Service
The Consumer as 'TransientEmployee' Consumer Satisfaction through the lens of job-performancemodels
Namasivayam.Karthik
The Consumer as 'Transient Employee' Consumer Satisfaction through the Lens of Job-performance Models
[2003]
Thail and Medical Tourism Cluster
Taking a pluse on potential medical tourism
Structure equation modeling and regression: Guidelines for research practice
Structural Exchange and Marital Interaction
Strategic Integration in Industrial Distribution Channels: Managing the Interfirm Relationship as a Strategic Asset
Stimulus Condition Self-Selection by Males in the Interaction of Locus of Control and Skill-Chance Situations
Some new thought on conceptualizing perceived service quality; A Hierarchical Approach
Services Marketing: New Insights from consumers and Managers
ServiceProvidersand Customers:SocialExchangeTheoryandServiceLoyalty
Sierra
Service Providers and Customers: Social Exchange Theory and Service Loyalty
[2005]
Service encounter dimensions-a dyadic perspective: Measuring and dimensions of service encounter as perceived by customers and personnel
Service Encounters and Service Relationships:Implications for Research
Czepiel
Service Encounters and Service Relationships: Implications for Research
[1990]
Satisfaction:a BehavioralPerspective on theConsumer
Richard
Satisfaction A Behavioral Perspective on the Consumer
[1997]
Role of Prior Affect and Sensory Cues on Consumer's Affective and Cognitive Responses and Overall Perceptions of Quality
Revisiting Customer Participation in Service Encounters: Does Culture matter?
RelationshipsBetween Providersand UsersofMarketResearch :TheDynamicsofTrustWithin and Between Organizations
Moorman
Rohid Deshpande
Relationships Between Providers and Users of Market Research: The Dynamics of Trust Within and Between Organizations
[1992]
Relationship marketing in consumer markets: Antecedentsand consequences
Parvatiyar
Sheth
Relationship Marketing in Consumer Markets: Antecedents and Consequences
[1995]
Relationship marketing activities, commitment, and membership behaviors in professional associations.
Relationship Quality in Services Selling an Interpersonal Influence Perspective
Relationship Marketing Can Mitigate ProductandServiceFailures
Priluck
Relationship Marketing Can Mitigate Product and Service Failures
[2003]
Relationship Approach to Marketing in Service Contexts: The Marketing and Organizational Behavior Interface
Relation Quality and Customer Retention throughStrategic Communication of Customer Skills
Henning-Thurau
Relation Quality and Customer Retention through Strategic Communication of Customer Skills
[2000]
Putting the Service Profit Chain to Work
Psychometric theory,2nd ed
Psychological Implications ofCustomer Participation in Co-Production
Postmodernity'intheAgeofMarketing
Post purchase Communications by Customers
Perspectives on the Technology of Service Operations
Perceived justice needs and recovery evaluation : Acontingency approach
Patient beyond Borders: Everybody's Guide to Affordable
Participatizing the service Encounter
Organizational Socialization Tactics: A Longitudinal Analysis of Link to Newcomers Commitment and Role Orientation
Organization and Customer: Managing Design and Coordination of Services
Nonverbal Behaviors, Persuasion, and Credibility
Motivating the Client/Employee System as a Service Production Strategy
More on Improving Service Quality Measurement
Medical tourism: Sea sun and surgery
Medical tourism: Its potential impact on the health workforce and health systems in India
Medical tourism: Crossing Borders to Access Health Care
Medical Travel: What It Means
Medical Tourism/ Medical Travel
Medical Tourism ?Health Care in the Global Economy
Marketing management: Analysis, planning, implementation and control(8th ed.)
Kotler
Marketing Management: Analysis Planning
[1994]
Marketing Management, 12th ed
Managing Customers as Human Resources in ServiceOrganizations
David
Managing Customers as Human Resources in Service Organizations
[1996]
Making Sales: Influence as International Accomplishment
Is Customer Participation in Value Creation a Double-Edged Sword? Evidence from Professional Financial Service across Cultures
Investigation of Criterion Bias in Supervisory Ratings Used for Test Validation: The Impact of Supervisory Liking and Expectations, Ethnicity and Sex
Lefkowitz
M.Battista
Investigation of Criterion Bias in Supervisory Ratings Used for Test Validation: The Impact of Supervisory Liking and Expectations
[1991]
Introduction to Industrial Organization
Interactive Marketing: The Influence of Participation on Positive Word-of-Mouth and Referrals
ImpactofParticipative ServiceRelationships on Quality, Satisfaction and Retention: AnExploratoryStudy
Ennew
M.R.Binks
Impact of Participative Service Relationships on Quality
[1999]
I Can Do It Myself: Training the ServiceConsumer to Contribute
How to Improve Perceived Service Qualityby Improving Customer Participation
Dabholkar
How to Improve Perceived Service Qualityby Improving Customer Participation
[1990]
How industrial sales people gaincustomer trust
Silva
Swan
How Industrial Salespeople Gain Customer Trust
[1985]
How Consumer Evaluation ProcessesDiffer Between Goods and Services
Zeithmal
How Consumer Evaluation Processes Differ between Goods and Services
[1981]
HospitalityandTravelMarketing (3rdEd)
Morrison
Hospitality and Travel Marketing 3rd ed
[2002]
Healthcare tourism in Southeast Asia
Health-care tourism: an exploratorystudy
Goodrich
Health-care Tourism: Anexploratory study
[1987]
Health and Wellness tourism
Health Tourism: A Business Opportunity Approach
Laws
Health Tourism: A business opportunity approach
[1995]
Health Tourism 유형별 개념정립과 개발모형 적용에 관한 연구 : QFD 적용을 중심으로
부창산
Health Tourism 유형별 개념 정립과 개발모형적용에 관한 연구: QFD 적용을 중심으로
[2009]
Gaining Customer Compliance in Services
FromRecipient to Contributor: Examining Customer Roles and Experienced Outcomes
From Traditional SPA Tourism to Modern Forms of Health Tourism
Kaspar
From TraditionalSPA Tourism toModern Forms of Health Tourism
[1989]
Factors Influencing the Effectiveness of Relationship Marketing: A Meta-Analysis
Factors Affecting Trust in Market Relationships
Exploiting Niches Using RelationshipMarketing
Evaluating structural equation models with unobservable variables and measurement error
Employee and customer perceptions of servicein Banks: Replication and extension
Effects of Relationship Marketing of Satisfaction Retention, and Prices in the Life Insurance Industry
Crosby
Stephens
Effects of Relationship Marketing of Satisfaction Retention
[1987]
Effects of Contact Employee Supports on Critical Employee Responses and Customer Service Evaluation
Development of a Taxonomy of Service to Gain Strategic Marketing Insights
Developing Buyer-SellerRelationships
Determinants of continuity in conventional industrial channel dyads
Determinants of Trust in a Service Provider: The Moderating Role of Length of Relationship
Determinants of Long-Term Orientation in Buyer-Seller Relationships
Shanker Ganesan
Determinants of Long-Term Orientation in Buyer-Seller Relationships
[1994]
Defining the New Marketing Concept
Defensive Marketing Strategy by CustomerComplaint Management: a Theoretical Analysis
Customerization:The NextRevolution in Mass Customization
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Customerization: The Next Revolution in Mass Customization
[2000]
CustomerParticipation in ServiceProduction:AnEmpiricalAssessmentoftheInfluenceofRealisticServicePreviews
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Customer Participation in Service Production: An Empirical Assessment of the Influence of Realistic Service Previews
[1994]
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Customer Co-creation of Service Outcomes: Effects of Locus of Causality Attributions
[1995]
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Customer Benefit sand Company Consequences of Customer-Salesperson Relationships in Retailing
[1999]
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A.P.Russ
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[1994]
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Customer Loyalty: Toward an Integrated Conceptual Framework
[1994]
Customer Evaluations of Service Complaint Experiences :Implications for Relationship Marketing
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ConsumerParticipation and ProductivityinSerivceOperations
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Consumer Participation and Productivity in Serivce Operations
[1985]
Commercial Friendship: ServiceProvider-Client Relation-Ship in Context
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Collaborative Communication in Interfirm Relationships: Moderating Effects of Integration and Control
[1996]
Clientsas'Partial'Employees:RoleDevelopment in Client Participation
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Clientsas'Partial' Employees: Role Development in Client Participation
[1986]
Classifying Services to Gain Strategic MarketingInsights
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Classifying Services to Gain Strategic Marketing Insights
[1983]
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Build Customer -Relationships That Last
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Build Customer Relationships that Last
[1985]
AntecedentstoCustomerExpectationsforServiceRecovery
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P.M.Doney
An Examination of the Nature of Trust in Buyer-Seller Relationships
[1997]
An examination of the relationship between trust, commitment andrelationship quality'
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Wong
An Examination of the Relationship between Trust Commitment and Relationship Quality
[2002]
An Integrated model of Buyer-Selle Relationship
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Accomodation Processes in Close Relationships: Theory and Preliminary Empirical Evidence
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A Model of Distributor Firm andManufacturer Firm Working Partnership
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Narus
A model of Distributor Firm and Manufacturer Firm Working Partnership
[1990]
2011년 건강보험 주요통계, 진료실 인원기준
'
醫療觀光機關의 關係마케팅實行要因이 關係品質 및 成果에 미치는 影響 硏究 : 中國·日本 醫療觀光客을 中心으로'
의 유사주제(
