박사
의료 서비스 품질이 고객 만족, 몰입 및 충성도에 미치는 영향에 관한 연구 = A Study on Impact of Service Quality on Relationships among Customer Satisfaction, Commitment and Loyalty in Medical Services.
임영인
2013년
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의료 서비스 품질이 고객 만족, 몰입 및 충성도에 미치는 영향에 관한 연구 = A Study on Impact of Service Quality on Relationships among Customer Satisfaction, Commitment and Loyalty in Medical Services.' 의 주제별 논문영향력
| 주제 |
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|---|---|---|
| 동일주제 총논문수 | 논문피인용 총횟수 | 주제별 논문영향력의 평균 |
| 1,124 | 0 |
0.0% |
주제별 논문영향력
' 의료 서비스 품질이 고객 만족, 몰입 및 충성도에 미치는 영향에 관한 연구 = A Study on Impact of Service Quality on Relationships among Customer Satisfaction, Commitment and Loyalty in Medical Services.' 의 참고문헌
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박사
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의료서비스품질이 서비스가치, 고객만족, 재이용의도에미치는 영향에 관한 연구 : 5개 국립대학병원을 중심으로
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의료서비스품질과 이미지가 고객만족과 재이용의사에 미치는 영향에 관한 연구박종원 ( Park Jong Won ) 윤성준 ( Yun Seong Jun ) 최동춘 ( Choe Dong Chun ) 의료서비스 품질과 이미지가 고객만족과 재 이용의사에 미치는 영향에 관한 연구 [2003]
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의료서비스에 대한 소비자 만족에 대한 연구구순이 [1996]
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박사
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의료서비스 품질이 서비스 가치,고객만족,재이용의도에미치는 영향에 관한 연구
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의료서비스 품질을 평가하기 위한 척도개발에 대한 연구송균석 [2003]
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의료서비스 질이 환자만족도, 서비스 가치, 재이용의사에미치는 영향에 대한 구조분석
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의료서비스 질이 환자 만족도,서비스가치,재이용의사에미치는 영향에 관한 연구
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의료부가서비스에 대한 서비스 품질,고객관계 품질 및 구매의도에 관한 연구
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의료 서비스 품질 및 고객 만족 관련 변수들의 관계에 관한 실증적연구조현주 [2010]
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신세기 마케팅관리론함봉진 [2006]
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소비자행동 이해와 적용[2012]
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소비자 행동론임종원 [2006]
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소비자 행동한의영 [1987]
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고객만족의 정의 및 측정에 관한 연구
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e-Loyalty : Your secret weapon on the Web
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Tie the cooperate Knot: Gaining CompleteCustomerCommitmentUlrich [1989]
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TheQualityofCare:How CanItBeAssessed?
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The structure of commitment in exchange
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The service quality-loyalty relationship in retailservice:doescommitmentmatter?Fullerton [2005]
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A Conceptual Model of Service Qualityand Its Implications for Future Research