'
특별대우혜택의 측정도구 개발을 통한 관계혜택이 관계몰입, 관계유지, 경영성과에 미치는 영향 : 항공사와 여행사 간의 관계를 중심으로 /' 의 주제별 논문영향력
| 주제 |
|
|
|---|---|---|
| 동일주제 총논문수 | 논문피인용 총횟수 | 주제별 논문영향력의 평균 |
| 1,861 | 5 |
0.1% |
주제별 논문영향력
' 특별대우혜택의 측정도구 개발을 통한 관계혜택이 관계몰입, 관계유지, 경영성과에 미치는 영향 : 항공사와 여행사 간의 관계를 중심으로 /' 의 참고문헌
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박사
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박사
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박사
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호켈컨벤션 서비스중요속성에 따른 컨벤션만족도 및 관계유지에 관한 연구선종갑 [2006]
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항공사의 환경변화에 따른 여행사전략 연구공윤주 [2010]
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항공사와 여행사간 관계연구한금희 [2004]
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한국관광호텔의 경영성과 측정에 관한 연구이병윤 [1999]
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프랜차이즈 가맹점의 관계만족 결정요인에 관한 연구임현철 [2004]
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품질경영 성공요인에 관한 연구[1998]
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박사
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박사조직지식 창출프로세스에 관한 탐색적 연구김선아 [1999]
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전략경영론장세진 [2000]
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인터넷쇼핑몰에서의 상호작용성, 신뢰 및 지각된 가치가 재구매 의도에 미치는 영향에 관한 연구
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인터넷 소매점포 특성이 쇼핑가치와 고객관계유지에 미치는 영향에 관한 연구김동현 [2001]
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인과분석을 위한 연구방법론강병서 [2002]
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의류 판매원의 개인화 서비스가 고객감정과 행동의도에 미치는 영향박라영 [2004]
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우리나라 중소기업의 기술혁신과 기술사업화능력이 경영성과에 미치는 영향연구이동석 [2008]
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우리나라 전사적 자원관리 기업의 특성이ERP 성과에 미치는 영향박찬식 [2000]
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외식산업의 서비스 품질과 관계혜택이 만족, 전환장벽과 재구매의도에 미치는 영향에 관한 연구
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여행업 품질경영 핵심요인이 종사원 직무만족과 성과에 미치는 영향에 관한 연구이준호 [2003]
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상호작용을 이용한 개인화 시스템이 사용자의 동기부여, 지각된 통제, 만족도에 미치는 영향
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박사
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사회복지가관과 후원자와의 관계품질이 관계유지의도에 미치는 영향이종헌 [2009]
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마케팅 조사 이렇게임종원 [1996]
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레스토랑 고객의 심리적적 주인의식이 관계유지의도에 미치는 영향박은정 [2008]
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고객의 관계편익지각이 서비스성과에 미치는영향분석고객의 관계편익지각이 서비스성과에 미치는 영향분석 [1999]
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거래특성에 따른 관계결속이 여행사의 협상전략선택에 미치는영향에 관한 연구
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When does commitment lead to loyalty
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Use of non-financial performance measure. Journal of Cost ManagementFisher [1992]
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Understanding relationship marketing outcomes: An integration of relational benefits and relationship qualityDwayne Kevin Thurau-Henning [2002]
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Transaction Evaluations and Relationship IntentionsOh [2002]
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TheEffect of Relational Constructs on Customer Referrals andNumber of Services Purchased from a Multiservice Provider :Does Age of Relationship Matter?Janny C.Hoekstra Philip Hans Franses Verhoef The effect of relational constructs on customer referrals and number of services purchased from a multiservice provider: Does age of relationship matter? [2002]
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The positive and negative effects of switching costs on relational outcomes
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The issue of establishing relationships with consumers in service companies: when are relationships feasible and what form should thy take? paper presented at the 3rd annual frontiers in service conference, October 6th-8th, Owen graduate school of managementBarnes The issue of establishing relationships with consumers in service companies: when are relationships feasible and what form should thy take? paper presented at the 3rd annual frontiers in service conference [1994]
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The impact of the customer orientation of call center employees on customers' affective commitment and loyalty. Journal of Service Research, 10(2)Dean The impact of the customer orientation of call center employees on customers' affective commitment and loyalty. Journal of Service Research [2007]
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The customer marketing method : how to implement and profit from customer relationship managementCurry, Jay The customer marketing method : How to implement and profit from customer relationship management [2000]
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The commitment-trusttheory of relationship marketing
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The Study of Turnover, Arms
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The Power of Relationship Marketing: Keeping Customers for Life
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The Nature of Customer Relationships in ServicesLiljander [1995]
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The Measurement of Word-of-Mouth Communication and an Investigation of Service Quality and Customer Commitment as Potential AntecedentsWalker [2001]
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The Loyalty effect
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The Impact of Human Resource Management Practices on Turnover, Productivity and Corporate Financial Performance
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The Balanced ScorecardKaplan,R.S. [1996]
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Strengthening Outcomes of Retailer?Consumer Relationships: The Dual Impact of Relationship Marketing Tactics and Consumer PersonalityDe Wulfb Schumacher [2003]
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Some possible antecedents and consequence so fin-role and extra-role salespersonperformanceMaKenzie Some Possible Antecedents and Consequences of In-Role and Extra-role Salesperson Performance [1998]
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Service failure and service recovery: implication for relationship marketingWeun [1997]
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Restrictive Licensing Practices In International Markets: A Transaction Cost Perspective, Unpublished Ph. D
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Reliability: A Review of psychometric basics andrecent marketing practices
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Relationship marketing: an opportunity to develop a more viable marketing framework, in Jagdish Sheth and Atul Pavitiyar(1994.)Caldwell Craig-Lees Relationship marketing: an opportunity to develop a more viable marketing framework [1994]
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Relationship marketing in consumer markets: Antecedents and consequenceParvatiyar Sheth [1995]
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Relationship Marketing of Services-Growing Interest, Emerging Perspectives
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Relationship Marketing and the Consumer
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Regional development in airlines and travel agents relationshipAlamdari [2002]
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Redefining the relationships - The future of travel agencies and the global contract in a changing distribution systemHalton [2004]
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Psychometric Theory
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Psychological ownership theory: An application for the restaurant industry. Ph. DAsatryan [2006]
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Product growth strategies in young high-technology firmPavia [1990]
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Primer in the Use and Interpretation of Structural Equation Models
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Performance measurement: the balanced scorecard approachMaisel [1992]
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Performance measurement system design: A literature review and research agendaKen Platts Neely Andy Performance measurement system design : A literature review and research agenda [1995]
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Performance Measurement in Service BusinessC.Voss Fitzgerald R.Johnston [1991]
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Performance Measurement and Performance ManagementMichal J.Lebas [1995]
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Organizational Commitment and Psychological Attachment: The Effects of Compliance, Indentification and Internalization on Prosocial BehaviorChatman O'Reilly Organizational Commitment and psychological attachment: The effects of compliance [1986]
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On the Evaluation of Structural Equation ModelsBagozzi [1988]
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NTO 마케팅이 여행사 경영성과에 미치는 영향이재섭 [2005]
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Measurement of businessperformance in strategy research: a comparison of approachesRamanujam Venkatraman [1986]
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Measurement of DistributorCommitment in Industrial Channels of DistributionGary L.Frazier Kim Measurement of distributor commitment in industrial channels of distribution [1997]
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Marketing isEverything
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Marketing Service; Competing Through QualityL.L.Berry Parasuraman [1991]
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Market orientation and the learning organizationJohn C.Narver Stanley F.Slater [1995]
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Managerial Attitude and PerformanceE.E.Lawler Potor [1968]
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MARKOR : A Measure of Market Orientation
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Loyalty-Based Management
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Long-termmanufacturer-supplier relationship: Do they pay off for supplierfirms
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Long-term manufacturer supplier relationships: Do they pay off for supplier firm?"Manohar Narakesari Long-term manufacturer supplier relationships: Do they pay off for supplier firm? [1995]
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LISREL에 의한 구조방정식 모델
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Investments in consumer relationships : A cross-country and cross-industry exploration. Journal of MarketingDewulf Iacobucci Odekerken-Schrooder [2001]
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Internet Retail Customer Loyalty: The Mediating Role of Relational BenefitsKevin P.Gwinner Yen [2003]
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Intentionality and autonomy in strategy-making process: Archetypes, and firm performance
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Information Technology Relatedness, KnowledgeManagement Capability,and Performance of Multibusiness Firms
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How much does industry matter? An lternative empirical testPowell [1996]
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How Commitment Both Enables and UnderminesMarketing Relationships
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Further assessments of Meyer and Allen's(1991) Three-Component Model of Organizational CommitmentHackett P.Hausdorf [1994]
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Focus on regional view of performance measurementMarr [2005]
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Flow: the psychology of optimal experience, New York
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Factors Influencing the Effectiveness of Relationship Marketing: A Meta-AnalysisRobert W.Palmatier [2006]
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Exploiting Niches Using RelationshipMarketing
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Employee-Organization Linkage : The Psychological of Commitment, Absenteeism and TurnoverMowday Mowday, T. Porter Steers Employee-organization linkage: The psychological of commitment absenteeism [1982]
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Effects of Supplier Market Orientation on Distributor Market Orientation and the Channel Relationship : The Distributor PerspectiveSiguaw Thomas L.Baker Effects of supplier market orientation on distributor market orientation and the channel relationship [1998]
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Determinants of long-term orientation in buyer-seller relationships. Journal of MarketingGanesan [1994]
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Customers' Motivations forMaintaining Relationships with Service Providers
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Customer-sales associated retail relationships[1996]
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Customer voluntary performanceBettencourt [1997]
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Customer benefits and companyconsequences of customer-salesperson relationship in retailingReynolds [1999]
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Coping With Moral Commitment to Long Distance Dating RelationshipsLydon S.O'Regan [1997]
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Contracts: adjustment of long-term economic relations under classical, neoclassical and relational contract law
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Conceptual issues of linkage in the assessment of organizational performanceFord Schellevberg [1982]
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Building Service Relationship : It's All About PromisesBitner [1995]
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Building Organizational Commitment: TheSocialization of Manager in Work OrganizationBuchanan Building organizational commitment : The socialization of manager in work organization [1974]
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Attitudes, intentions, and behavior: A test of some key hypotheses
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Antecedents of commitmentand trust in customer-supplier relationships in high technology marketsJos Lemmink Ruyter [2001]
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A review and meta-analysis of the antecedents,correlates,and consequences of organizational commitmentA review and meta-analysis of the antecedents [1990]
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A longitudinal test of the investment model: The development (and deterioration) of satisfaction and commitment in heterosexual involvemensRusbult [1983]