'
대기시간 배려가 지각된 대기시간, 서비스품질, 고객만족에 미치는 영향 : 패밀리 레스토랑을 중심으로' 의 주제별 논문영향력
| 주제 |
|
|
|---|---|---|
| 동일주제 총논문수 | 논문피인용 총횟수 | 주제별 논문영향력의 평균 |
| 465 | 0 |
0.0% |
주제별 논문영향력
' 대기시간 배려가 지각된 대기시간, 서비스품질, 고객만족에 미치는 영향 : 패밀리 레스토랑을 중심으로' 의 참고문헌
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박사
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한국 외식산업의 발전방향에 관한 연구추상용 [1997]
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지각된 서비스품질의 결정과정:판단이론적 시각지각된 서비스 품질의 결정과정: 판단이론적 시각 [1997]
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외식산업의 현장과 개선방안김창수 [1992]
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박사
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서비스 프로세스 매트릭스 별 고객만족 요인에 관한 연구김영택 [2005]
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미용서비스산업에서 지각된 대기시간이 서비스평가 및 재구매의도에 미치는 영향에 관한 연구[2008]
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고객만족형성과정의 제품과 서비스간 차이에 관한 연구
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Whatdoes ProductQuality Really Mean?
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Waiting: Integrating Social and Psychological Perspective in Operations ManagementNie [2000]
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Waiting for Service: The Relationship betweenDelays and Evaluations of ServiceTaylor Taylor, S. Waiting for Service: The Relationship Between Delays and Evaluations of Service [1994]
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Waiting Line As a Marketing IssueKostecki Kostecki, M. [1996]
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Time Budget and Consumer ServiceBeverlee Venkateson [1985]
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ThepsychologyofwaitinglinesMaister [1985]
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The nature and determinants of customer expectation of serviceA.Parasuraman Leonard L.Berry Zeithmal [1993]
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The Zone of Tolerance: Insights and InfluencesJohnston [1995]
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The Temporal Dimension of Social Episode: Position Effect in Tme Judgements of Unfilled IntervalsDube L Schmitt B.H [1996]
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The Seven Deadly Sins of Financial Services Marketing...and the Road to Redemption
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The Service-Driven Service CompanyHeskett Schlesinger [1991]
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The Role of Environment in Marketing Services: The Consumer Perspective
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The Nature of Satisfaction : An UpdatedExaminationandAnalysis
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The Influence of Background Music on theBehavior of Restaurant Patrons
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Subjective VS. Objective Time Measures: A Noteon the perception of time in consumer behaviorHornik Subjective Vs. Objective Time Measures: A Note on the Perception of Time in Consumer Behavior [1984]
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Service Quality: Insights and Managerial Implications from the FrontierR.L.Oliver Rust, R. T. Service Quality: Insights and Managerial Implications from the Frontier [1994]
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Selected Determinant s of ConsumerSatisfaction and Complaint Report s
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Satisfaction: A behavior perspective on theconsumer
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Refinement and reassessment of the servqual scale임성규 [1991]
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Reassessment of Expectation as a Comparison Standard in Measuring Service Quality : Implications for Future ResearchBerry Parasuraman Zeithaml [1993]
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Production-line approach to service
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Potential Effect of Internal Markets on HospitalsWaiting timeIverson [2000]
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Planning the Service EncounterShostak [1977]
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Perceptions of Crowding and Pleasantness in Public SettingsAuslander McClelland [1978]
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Mood Sates and Consumer Behavior: A Critical ReviewGardner [1985]
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Modeling the Determinants of Customer Satisfaction for Bussiness to Bussiness Professional ServicesPatterson R.A.Spreng R.W.Johnson [1997]
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Measuring service quality: A reexamination and extensionCronin Jr. J. J. Cronin, J. J. Cronin, J. J. Jr. Cronin,J. Joseph Measuring Service Quality: A Reexamination and Extension [1992]
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Measurement and Evaluation of Satisfaction Process in Retail SettingOliver [1981]
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Impact of Waiting Attribution and Consumer's Mood on Perceived Quality[1995]
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Impact of Process Change on Customer Perception of Waiting Time: a field study[2004]
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Evaluating a servicescape : The effect ofcognition and emotionyork In Lin [2004]
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Effect of price, brand and store information on subjective product evaluations
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박사
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Customer satisfaction, Marketshare, and Profitability: Finding from swedenD.R.Lehmann Fornell [1994]
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Customer Service: A Waiting GameScotland [1991]
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Customer Orientation of Service Employees: Its Impact on Customer Satisfaction, Commitment and Retention
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Customer Expectations and Perception of Service Quality in Retail Apparel Specialty StoreKathryn [1994]
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Cognitive, Affective, and Attribute Bases of the Satisfaction Response
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Breaking Free From Product Marketing
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An Investigation into the Determinants of Consumer Satisfaction
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An Integrated Model of Time EstimationZakay [1989]
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An EmpiricalAssessmentoftheSERVQUAL Scale and the Relationship Between Service Qualityand SatisfactionSpreng An Empirical Assessment of the SERVQUAL Scale and the Relationship between Service Quality and Satisfaction [1993]
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A national customer satisfaction barometer:The Swedish experience.
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A Service Quality Model and Its Marketing Implication
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A Multistage Model ofCustomers' Assessments of Service Quality and ValueR.N.Bolton [1991]
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A Longitudinal Assessment of Consumer Satisfaction/Dissatisfaction: The Dynamic Aspect of the Cognitive ProcessDavid Mazursky Priscilla A.LaBarbera A Longitudinal Assessment of Consumer Satisfaction/Dissatisfaction: The Dynamic Aspect of the Cognitive Process [1983]
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A Longitudinal Analysis of theImpact of Service changes on Customer AttitudesRuth N.Bolton R A Longitudinal Analysis of The Impact of Service Changes on Customer Attitudes [1991]
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A Framework for Comparing Customer Satisfaction Across Individuals and Product CategoriesClaes Fornell Michael D.Johnson A Framework for Comparing Customer Satisfaction Across Individuals and Product Categories [1991]
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A Dynamic ProcessModel of Service Quality : From Expectations to Behavioral IntentionsR.Staelin Zeithaml A. A Dynamic Process Model of Service Quality: From Expectations to Behavioral Intentions [1993]
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A Conceptual Model of Service Qualityand Its Implications for Future ResearchL.L.Berry Zeithaml V [1985]
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21세기 외식경영학권금택 [2007]