박사
한국일반항공사와 저가항공사의 서비스가치 결정요인에 관한 비교연구 : 서울-제주 구간 중심으로 = A Study on the Determinants of Service Value between Regular and Low Cost Airlines in Korea
조영희
2010년
'
한국일반항공사와 저가항공사의 서비스가치 결정요인에 관한 비교연구 : 서울-제주 구간 중심으로 = A Study on the Determinants of Service Value between Regular and Low Cost Airlines in Korea' 의 주제별 논문영향력
| 주제 |
|
|
|---|---|---|
| 동일주제 총논문수 | 논문피인용 총횟수 | 주제별 논문영향력의 평균 |
| 127 | 0 |
0.0% |
주제별 논문영향력
' 한국일반항공사와 저가항공사의 서비스가치 결정요인에 관한 비교연구 : 서울-제주 구간 중심으로 = A Study on the Determinants of Service Value between Regular and Low Cost Airlines in Korea' 의 참고문헌
-
항공사의 서비스품질이 고객만족에 미치는 영향에 관한 연 구김호종 [2005]
-
박사
-
박사
-
항공사 서비스품질과 고객만족 및 재이용 의사간의 관계에 관 한 연구송준혁 [2004]
-
항공사 서비스품질과 고객만족 및 재구매의도에 관한 실증적 분석연구
-
항공사 서비스품질 평가에 따른 고객의 만족,불만족 행동 불석 에 관한 연구
-
항공사 서비스품질 제고방안박천우 [2003]
-
박사항공사 서비스 품질이 여행 상품 운영에 미치는 영향정재우 [2009]
-
항공사 서비스 품질이 고객만족과 충성도에 미치는 영향[2006]
-
인천국제공항의 서비스품질특성과 이용 만족 및 충성도에 관 한연구김민수 [2007]
-
박사
-
우리나라 저가항공사 현황과 경쟁력 강화 전략에 대한 연구최희재 [2008]
-
수입건설기계의 서비스품질에 대한 고객가치와 고객만족이 재구매 의도에 미치는 영향
-
박사
-
서비스경영연구회역I [글로벌시대의 서비스경영]James A.Fitzsimmons [2008]
-
서비스경영-전략?시스템?사례[2006]
-
서비스 프로세스 요인이 고객만족에 미치는 영향 연구장창권 [2006]
-
사후 서비스품질에 대한 고객만족이 제품 재구매 및 구전 효 과에미치는영향에 관한 연구조병준 [2005]
-
모바일 인터넷 서비스의 품질요인 만족과 재사용 의도에 관한 연구양명숙 [2004]
-
마케팅 관리
-
리엔지니어링 기업혁명Hammer, Michael [2008]
-
박사
-
고객지향경영 & 고객지향마케팅
-
고객만족의 정의 및 측정에 관한 연구이유재 이유재( You Jae Yi ) [1994]
-
고객만족 경영의 추진방법히라시마 야스히사 [1993]
-
박사“서비스품질의 구성요인과 고객만족에 관한 연구강기두 [1997]
-
[저가항공사의 성공스토리]함대영 [2006]
-
[가치지향적 은행경영]Eirc Reidenvach [1999]
-
Why ServiceVirgo S.L.and Lusch R.F [2008]
-
What is meant by ServesRathmell [1966]
-
Transaction Cost Economics: TheGovernance of Contractual RelationsWilliamson [1979]
-
Towards a New Science of ServicesChesbrough [2005]
-
The evaluation of airline service quality by fuzzy MCDMTsayram S.H.Changb Yena [2002]
-
The Service-Profit Chain
-
The Role ofPerceived Risk in the Quality-Value Relationship: A Study in A RetailEnvironmentG.N.Soutar L.W.Johnson Sweeny The Role of Perceived Risk in the Quality- Value Relationship: A study in a Retail Environment [1999]
-
Service Science, Management and Engineering & IT Service Curriculum(ITSC)
-
Service Management and Marketing D.C. Health and CoGronroos [1990]
-
Rule Breaker(룰브레이커)박기성 [2008]
-
Return on Quality (ROQ):Najubg Service Quality Financially AccountableT.Roland Timothy L.Keiningham [1995]
-
Response Determinants inSatisfaction JudgementR.L.Oliver W.S.DeSarbo [1988]
-
Quality, Sacrifice, and Value in Hospital Choice
-
Portfolio Management Approach to Strategic Airline PlanningThomas [1997]
-
OpOliver [1980]
-
ModelSearchwithTERRAD IIandLISREL[1989]
-
Measuring service quality: A reexamination and extensionCronin Jr. J. J. Cronin, J. J. Cronin, J. J. Jr. Cronin,J. Joseph Measuring Service Quality: A Reexamination and Extension [1992]
-
Marketing Management:AnalysisPlanning,Implementation andControl,6th ed
-
Managing customer valueGale [1994]
-
Low-Cost Airlines/ An Exploration of Business ModelsRavi Ravinder [2005]
-
Linking ServiceQuality,CustomerSatisfaction and BehavioralIntentionLisa L.F Robert T.D Wooside Linking Service Quality Customer Satisfaction and Behavioral Intention [1989]
-
Handbook for Customer Satisfaction, Lincolnwool, iL
-
FundamentalsofServiceScience
-
Evaluating Service Encounters: The Effects of PhysicalSurrounding and Employee ResponsesBitner [1990]
-
Effects of Price Brand and Store Information on Buyers' Product Evaluations
-
Consumption valuesandmarketchoice.:Theory and applications
-
ConsumerBehaviorand MarketingStrategy
-
Consumer-Perceived Value : the Key to aSuccessful Business Strategy in the Health Care MarketplaceEttinger W.H Consumer-Perceived Value: The Key to a Successful Business Strategy in The Healthcare Marketplace [1998]
-
Consumer perception of price,quality,and value: Ameans-end modeland synthesis ofevidence
-
Consumer Trust, Value and Loyalty in Relational Exchanges
-
Comsumer Value, Product Benefits and customer Value:A Consumptions Behavior Approach
-
Communication and ControlProcessesin TheDelivery ofServiceQualityParasuraman Zeithaml [1988]
-
Causal Analysis: AssumptionsJ.M.Brett James S.A.Mulaik [1982]
-
Career Assessment and the Cognitive Vocational Maturity TestBert W.Westbrook [1983]
-
CS/D-Overview and Future Research Direction in Conceptualization and Measurement of Consumer Satisfaction and DissatisfactionHunt [1977]
-
Breaking Free From Product Marketing
-
Beyond Psychographics: Value as Determinants of Tourist Behavior
-
An Investigation into the Determinants of Customer Satisfaction
-
An EmpiricalExamination of a Model of Perceived Service Quality andSatisfactionRobert D.Mackoy Spreng An empirical examination of a model of perceived service quality and satisfaction [1996]
-
A conceptual model ofservice and its marketing implication for future researchBerry Parasuraman Zeithaml [1985]
-
A conceptual model of service quality and its implication for future research[1985]
-
A cognitive model of the antecedents and consequences of satisfaction decisions
-
A Service Quality Model and Its Marketing Implication
-
A Multistage Model ofCustomers' Assessments of Service Quality and Value
-
A Longitudinal Analysis of theImpact of Service changes on Customer AttitudesRuth N.Bolton R A Longitudinal Analysis of the Impact of Service Changes on Customer Attitudes [1991]
-
A Framework for Comparing Customer Satisfaction Across Individuals and Product CategoriesClaes Fornell Michael D.Johnson A framework for Comparing Customer Satisfaction Across Individuals and Product Categories [1991]
-
A Cross-Sectional Test of the Effect and Conceptualization of Services Value[1997]
-
A Conceptual Model of Service Qualityand Its Implications for Future ResearchL.L.Berry Zeithaml V [1985]
-
A Comceptual Model of Service and Its Marketing Implication for Future ResearchL.L.Berry Parasuraman [1985]
-
A Catastrophe Model for Developing Service SatisfactionStrategiesIan C.MacMillan Oliver [1992]