연구동향 분석
박사

환자, 의사, 병원 3자간 신뢰, 만족, 그리고 충성도의 관계

이범우 2009년

논문상세정보
인용/피인용
' 환자, 의사, 병원 3자간 신뢰, 만족, 그리고 충성도의 관계' 의 주제별 논문영향력
논문영향력 선정 방법
논문영향력 요약
주제
  • 사회복지 문제와 서비스
  • 충성도
  • 만족
  • 신뢰
동일주제 총논문수 논문피인용 총횟수 주제별 논문영향력의 평균
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' 환자, 의사, 병원 3자간 신뢰, 만족, 그리고 충성도의 관계' 의 참고문헌

  • 통합 마케팅
    유동근 [1994]
  • 조직에서의 신뢰: 개관
    임성만 [2000]
  • 의료서비스품질, 고객만족, 신뢰 및 고객애호도의 구조적 관계
    김상우 의료서비스품질 [2007]
  • 의료서비스에 대한 소비자 만족에 관한 연구
    구순이 마케팅연구 [1996]
  • 박사
    의료서비스 품질이 환자 만족 및 신뢰에 미치는 영향
    송문주 [2005]
  • 신뢰의 내용, 대상 그리고 관계몰입 간의 관계
  • 서비스모호성이 소비자만족의 형성과정에 미치는 영향에 관한 연구
    구순이 한국마케팅저널 [1999]
  • 병원의 관계마케팅 실행요인과 재구매에 관한 연구
  • 병원?의료진특성이 환자의 신뢰와 재수진의도에 미치는 영향
  • 고객만족형성과정의 제품과 서비스간 차이에 대한 연구
    이유재 소비자학연구 [1997]
  • 고객만족의 정의 및 측정에 관한 연구
  • 고객만족 개념의 재정립
    박명호 조형지 한국마케팅저널 [1999]
  • initial Trust Formationin New Organizational Relationships
  • Zero Defections: Quality Comes to Service
  • Word-Of-Mouth About Service Providers: An Illustration ofTheory Development in Marketing, AMA Winter Educator’s Conference:Marketing Theory and Applications
    Gremler Word-Of-Mouth About Service Providers: An Illustration ofTheory Development in Marketing [1994]
  • Word of Mouth Advertising and Informal Communication. RiskTaking and Information Handling In Consumer Behavior
    Arndt [1967]
  • Will You Still Love Me Tomorrow: Dynamic Developments inService Quality and Customer Retention
    Lemon [1996]
  • Why Some Customers Are More Equal Than Others
    Jacob [1994]
  • Why Satisfied Customers Defect
    Jones,T.O. [1995]
  • Whence Consumer Loyalty?
  • What Trust Means in E-Commerce Customer Relationships: An Interdisciplinary Conceptual Typology
  • What Bad Impressions Say about Employees (Part I)
    Snyder [1998]
  • Voice, Exit, and Negative Word-of-Mouth Behaviors: An Investigation across Three Service Categories
    Singh Voice [1990]
  • Value-Percept Disparity: An Alternative to theDisconfirmation of Expectations Theory of Consumer Satisfaction
  • Upward Communication in Industrial Hierarcies
    Read [1962]
  • Understanding the Structure of Consumers'Satisfaction Evaluations of Service Delivery
    Singh [1991]
  • Understanding Customer Expectations of Service
  • Trust in relationships: A model of trustdevelopment and decline. In B.B. Bunker and J.Z. Rubin (eds.), Conflict,Cooperation and Justice
    Bunker Lewicki Trust in relationships: A model of trustdevelopment and decline. In B.B. Bunker and J.Z. Rubin (eds.) [1995]
  • Trust and the Design of Work:Complementary Constructs in Satisfaction and Performance
  • Trust and Suspicion
    Deutsch Trust and Suspicion [1958]
  • Trust : The Connecting Link Between Organizational Theory And Philosophical Ethics
  • Toward an understanding of loyalty: the moderating role of trust
  • Three Conceptualisations ofLoyalty
  • TheInfluence of Salesperson Selling Behaviors on CustomerSatisfaction with Products
  • The commitment-trusttheory of relationship marketing
  • The Voice of the Customer
    Lowenstein [1993]
  • The Theory of Buyer Behavior
  • The Role of Retailer Interest on ShoppingBehavior
  • The Role of Involvement in Satisfaction Processes
  • The Relationshen between Method of Physician Payment andPatient Trust
    [1998]
  • The Neglected Variety Drive: A Useful Concept for Consumer Behavior
    Faison [1977]
  • The Measuring and Meaningof Patient Satisfaction
  • The Influence of Experience on ServiceExpectations
  • The Importanceof Customer Satisfaction in Explaining Brand and DealerLoyalty
  • The Impact of Managed Care onPatients' Trust in Medical Care and Their Physicians
  • The Effect of Satisfaction, Switching Costs, and Inter PersonalBonds on Service Loyalty, Doctoral Thesis
    Gremler The Effect of Satisfaction [1995]
  • The Effect of Salesforce Behavior onCustomer Satisfaction: An Interactive Framework
  • The Effect of Motivational Orientation upon Trust andSuspicion
    Deutsch [1960]
  • The Determinants of Consumer Satisfaction: The Moderating Role of Ambiguity
    Youjae Yi [1993]
  • The Concept of Access: Definition andRelationship to Consumer Satisfaction
  • The Asymmetric Impact of Negative and Positive Attribute-Level Performance on Overall Satisfaction and Repurchase Intentions
  • The American Customer Satisfaction Index: Nature, Purposeand Findings
    G. TheAmerican Customer Satisfaction Index: Nature [1996]
  • Switching Behavior in Automobile Markets: A Consideration-Sets Model
  • Structural equation modeling in practice: A review and recommended two??step approach
  • Strategies for Building andCommunicating Trust in Electronic Banking: a Field Experiment
  • Speciality versus Community Hospitals: Referrals, Quality, andCommunity Benefit
    Greenwald L Speciality versus Community Hospitals: Referrals [2006]
  • Sources of Consumer Satisfaction with RetailOutlets
    Westbrook [1981]
  • Source Loyalty in Organizational Markets: ADyadic Perspective
  • Services Marketing: Concepts
  • Service quality profitability, and the economic worth of customers: what we know and what we need to learn
    Zeithmal Service Quality [2000]
  • Service Loyalty: Its Nature, Importance, andImplicati Ons, in Edvardsson, B. et al.(Eds), Advancing Service Quality:A Global Perspective
    Brown Gremler Service Loyalty: Its Nature [1996]
  • Service Encounters and Service Relationships:Implications for Research
    Czepiel [1990]
  • Satisfaction: a Behavioral Perspective on the Consumer:McGraw Hill New York
    Oliver [1997]
  • Retail relationships and store loyalty: a multi-level perspective
  • Response determinants in satisfaction judgments
  • RelationshipDevelopment in Selling: A Cognitive Analysis
  • Relationship selling and customer loyalty:An empirical investigation
  • Relationship Retailing: Transforming Customers into Clients
  • Relationship Quality in Services Selling an Interpersonal Influence Perspective
  • Relationship Marketing of Services-Growing Interest, Emerging Perspectives
    Berry Parasuraman Relationship Marketing of Services? Growing Interest [1995]
  • Relational Benefits in Services Industries: The Customer's Perspective
  • Product/Consumption-Based Affective Responses
    Westbrook [1987]
  • Product Line Management in Hospitals: anExploratory Study of Managing Change
  • Price and Welfare Effects of Catastrophic Forest Damagefrom Southern Pine Beetle Epidemics
    Holmes [1991]
  • Prescriptions for a Service QualityRevolution in America
  • Patient satisfaction in primary health care: A literature review and analysis
    Pascoe G.C [1983]
  • On the Relative Importance of CustomerSatisfaction and Trust as Determinants of Customer Retention andPositive Word of Mouth. Journal of Targeting
  • Not So Different After All : A Cross-Discipline View of Trust
  • Models of consumer satisfaction formation: An extension
    Tse Wilton [1988]
  • Methods for measuring patientsatisfaction with specific medical encounters
  • Measuring factors that influence the success of Internetcommerce
  • Measuring Dimensionsof Purchaser Trust of Industrial Salespeople
  • Measurement and Evaluation of Satisfaction Processes in Retail Settings
  • Marketing Warfare in the 1980S
  • Loyalty Programs and Their Impact onRepeat-Purchase Loyalty Patterns
    Sharp [1997]
  • Logistics research methods:Employing Structural Equation Modeling to Test for ConstructValidity
  • Livestock and Big Game Forage Relationships
    Vavra [1992]
  • Listening to Your Customers: The Impact ofPerceived Salesperson Listening Behavior on Relationship Outcomes
    Ramsey Sohi [1997]
  • Linking ServiceQuality,CustomerSatisfaction and BehavioralIntention
    Lisa L.F Robert T.D Wooside Linking Service Quality [1989]
  • Learning from Customer Defections
    Reichheld [1996]
  • Interpreting Dimensions of ConsumerTrust in E-Commerce
  • Interpersonal Trust as a Factor in Communication
    Mellinger [1956]
  • Influences on ExchangeProcesses: Buyers Preconceptions of a Seller's Trustworthiness andBargaining Toughness
  • Implications of Loyalty Program Membership and Service Experiences for Customer Retention and Value
  • How Consumers Perceive Health Care Quality
    Steiber [1985]
  • Happiness Isn't Everything'
    Reese [1996]
  • Generalizations about Trust in Marketing Channel Relationships Using Meta-Analysis
  • Gaining Customer T rust :A Conceptual Guide for the Salesper son
  • Explaining the Limited Effectiveness ofLegalistic “Remedis” for Trust/Distrust
  • Expectations and Norms in Models of Consumer Satisfaction
  • Expectation processes in satisfaction formation: a field study
  • Evaluation of the Quality of care centers of thenational centers of excellence in women's health
    [2002]
  • Evaluating structural equation models with unobservable variables and measurement error
  • Evaluating Service Encounters: the Effects ofPhysical Surroundings and Employee Responses
    Bitner,M.J. [1990]
  • Ethical and Legal Foundations of Relational Marketing Exchanges
  • Editorial: Special Issue on Loyalty
  • Economic and Non-Economic Factors of Korean Manufacturer-Retailer Relations
  • E-commerce: the role of Familiarity and Trust
    Gefen [2000]
  • E-Satisfaction andE-Loyalty: A Contingency Framework
    Anderson [2003]
  • Does Trust Matter?Exploring the Effects of Interorganizational and InterpersonalTrust on Performance
    Zheer [1998]
  • Disconfirmation of Expectations and Satisfactionwith a Retail Service
  • Dimensions and Levels of Trust: Implications forCommitment to a Relationship
  • Development of the Trust in PhysicianScale: A Measure to Assess Interpersonal Trust in Patient-PhysicianRelationships
  • Developing Buyer-SellerRelationships
  • Determinants of Long-Term Orientation in Buyer-Seller Relationships
  • Defensive Marketing Strategy by CustomerComplaint Management: a Theoretical Analysis
  • Customers' Motivations forMaintaining Relationships with Service Providers
    Bundapudi [1997]
  • Customer satisfaction: A meta-analysis of the empirical evidence
  • Customer loyalty : how to earn it, how to keep it
    Griffin, Jill Customer Loyalty: How to Earn It [1995]
  • Customer benefits and company consequences of customer-salesperson relationships in retailing
  • Customer Trust in the Salesperson: An Integrative Review and Meta-Analysis of the Empirical Literature
  • Customer Satisfaction-Based Incentive Systems: SomeManagerial and Salesperson Considerations
    Sharma [1997]
  • Customer Satisfaction, Customer Retention, andMarket Share
    Rust Zahorik Customer Satisfaction [1993]
  • Customer Loyalty: Toward an Integrated Conceptual Framework
    Dick,A.S. [1994]
  • Customer Loyalty to the Salesperson and the Store: Examining Relationship Customers in an Upscale Retail Context
    Reynolds [2000]
  • Customer - Sales As sociate RetailRelationships
  • Correlates of Consumer Information Searchfor Professional Services
  • ConsumerPerceptionsofInterpersonalEquityandSatisfactioninTransactions:A FieldSurveyApproach
    Swan [1989]
  • ConsumerBehaviorand MarketingStrategy
    P.J.Paul [1993]
  • ConsumerBehavior(4th)
    Engel Kollat Consumer Behavior [1982]
  • Consumer Trust in an Internet Store: ACross-Cultural Validation
  • Consumer Trust in an Internet Store
  • Consumer Trust in E-commerce in the United States
  • Consumer Trust in B2C E-Commerce andthe Importance of Social Presence: Experiments in E-Products andE-Services
  • Consumer Psychology for Marketing:Thomson Learning Emea
  • Consumer Dissatisfaction: The Effect of Disconfirmed Expectancy on Perceived Product Performance
  • Consumer Behaviour, 3rd Ed
    Olson Peter Consumer Behaviour [1993]
  • Comparative Evaluation and the Relationship Between Quality, Satisfaction, and Repurchase Loyalty
    Svein Ottar Olsen Comparative Evaluation and the Relationship between Quality [2002]
  • Commercial and Interpersonal Relationships;Using the Structure of Interpersonal Relationships to UnderstandIndividual-To-Individual, Individual-to-Firm, and Firm-to-FirmRelationships in Commerce
    Iacobucci Ostrom Commercial and Interpersonal Relationships;Using the Structure of Interpersonal Relationships to UnderstandIndividual-To-Individual [1996]
  • Cognitive, Affective, and Attribute Bases of the Satisfaction Response
    Richard L.Oliver Cognitive [1993]
  • Choosing Less-PreferredExperiences for the Sake of Variety
  • Championing the Customer
    Weiser [1995]
  • CS/D-Overview and Future Research Directions.Conceptualization and Measurement of Consumer Satisfaction andDissatisfaction, H. Keith, Hunt Ed., pp. 455-488
    Hunt CS/D-Overview and Future Research Directions.Conceptualization and Measurement of Consumer Satisfaction andDissatisfaction [1977]
  • Business on ahandshake
  • Building Service Relationships: It's all about Promises
    Bitner [1995]
  • Brand loyalty : measurement and management
  • Bases of E-Store Loyalty:Perceived Switching Barriers and Satisfaction
  • Assessing the Dimensionality and Structure of the Consumption Experience : Evaluation, Feeling and Satisfaction
    Mano R.L.Oliver Assessing the Dimensionality and Structure ofthe Consumption Experience: Evaluation [1993]
  • Assessing construct validity inorganizational research
    Bagozzi [1991]
  • Antecedents and Consequences of Trust in aService Provider the Case of Primary Care Physicians
  • Anexaminationofthenatureoftrustin buyerseller relationships
    P.M.Doney [1997]
  • An integration model of organizational trust
  • An Investigation into the Determinants of Customer Satisfaction
  • An Empirical Test of Trust-Building Processes and Outcomes in Sales Manager-Salesperson Relationships
  • An Attitudinal Model of BrandLoyalty: Conceptual Underpinnings and Instrumentation Research
    Jacoby [1970]
  • Agency and Trust Mechanisms inConsumer Satisfaction and Loyalty Judgments
  • Affect and Cognition-based Trust as Foundations for interpersonal Cooperation in Organizations
    Meyer Stanley Affect- and Cognition-Based Trust as Foundations forInterpersonal Cooperation in Organizations [1995]
  • Access, Resource, and CostImpacts on Consumer Satisfaction with Health Care: Comparison AcrossAlternative Health Care Modes and Time
  • A. Parasuraman (1996) The BehavioralConsequences of Service Quality
  • A test of services marketing theory: Consumer information acquisition activities
    Murry [1991]
  • A reexamination of the determinants of consumer satisfaction
  • A path analytic model of store loyalty involving self-concept, store image, geographic loyalty, and socioeconomic status
    Samli Sirgy A Path Analytic Model of Store LoyaltyInvolving Self-Concept [1985]
  • A national customer satisfaction barometer:The Swedish experience.
    Fornell,C. [1992]
  • A model of distributor firmand manufacturer firm working partnerships
  • A cognitive model of the antecedents and consequences of satisfaction decisions
    OliverR.L A cognitive model of the antecedents and consequences of satisfaction decisions [1980]
  • A catastrophe model for developing service satisfaction strategics
  • A Two-Dimensional Concept of Brand Loyalty
    Day [1969]
  • A Theoretical Reinterpretation of Expectation andDisconfirmation Effects on Posterior Product Evaluation: Experiences inthe Field, in Day, R. (Ed.), Consumer Satisfaction
    Oliver A Theoretical Reinterpretation of Expectation andDisconfirmation Effects on Posterior Product Evaluation: Experiences inthe Field [1977]
  • A Relationship MaintenanceModel: A Comparison between Managed Health Care and TraditionalFee-For-Service
  • A Process for Developing New Health Services
  • A Framework for the Formation and Structureof Consumer Expectations: Review and Propositions
  • A Critical Review of Consumer Satisfaction in Review ofMarketing, Valarie A
    Yi A Critical Review of Consumer Satisfaction in Review ofMarketing [1990]
  • A Cost/Benefit Approach to Understanding Service Loyalty
  • A Concept Analysis of Trust
    Johns [1996]
  • A Brand for AllSeasons? A Discussion ofBrandLoyalty ApproachesandTheirApplicability forDifferentMarkets