'
항공서비스 소비관련 감정과 품질이 고객만족과 재구매의도에 미치는 영향' 의 주제별 논문영향력
| 주제 |
|
|
|---|---|---|
| 동일주제 총논문수 | 논문피인용 총횟수 | 주제별 논문영향력의 평균 |
| 108 | 12 |
0.7% |
주제별 논문영향력
' 항공서비스 소비관련 감정과 품질이 고객만족과 재구매의도에 미치는 영향' 의 참고문헌
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항공서비스 품질 경쟁력이성석 [1996]
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항공사의 서비스품질과 고객만족이 고객충성도에 미치는 영향항공사의 서비스품질과 고객만족이 고객충성도에 미치는 영향 [1999]
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항공사 지상 서비스품질이 고객만족, 재이용의도에 미치는 영향 관계 연구
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항공사 전략적제휴 전후의 서비스품질과 만족도 비교: 아시아나항공사를 중심으로지현주 [2004]
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항공사 서비스품질과 고객만족 및 재구매의도에 관한 실증적 분석연구서화정 [2003]
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박사
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지각된 서비스품질의 결정과정:판단이론적 시각지각된 서비스품질의 결정과정: 판단 이론적 시각 [1997]
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박사
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쇼핑행위의 경험적 측면 : 쇼핑시 느끼는 기분이나 감정이매장태도와 구매의사에 미치는 영향에 관한 연구
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서비스품질의 2요인 모델과 고객행동유동근 [1998]
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고객만족형성과정의 제품과 서비스간 차이에 관한 연구이유재 [1997]
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박사
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Zero Defection: Quality Comes to ServicesReichheld W.E.Sasser [1990]
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What is Job Satisfaction?
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Valuing Thing: the Public and Private Meaning of PossessionsRichins [1994]
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The dimensions of consumption emotion patterns and consumer satisfactionR.L.Oliver Westbrook [1991]
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The Roles of Quality, Value and Satisfaction in Predicting Cruise Passengers Behavior Intentions
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The Role ofConsumerEmotion in theSatisfactionResponseH.Baumgartner Phillips [2002]
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The Role of Emotions in Marketing
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The Power ofFeelings in Understanding Advertising Effect
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The Place of Appraisal in EmotionsFrijda [1993]
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The Nature of Satisfaction : An UpdatedExaminationandAnalysisBarry Mitch Griffin [1998]
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The Effect of Airline Service Quality on Passengers' Behavior Intensions: a Korean Case StudyPark Wu Cheng-Lung [2004]
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Service quality and customer loyalty in the commercial airline industryG.Gordon Ostrowski T.O'Brien [1993]
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Service Management and Marketing Moments of Truth in Service CompetitionGr?nroos [1990]
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Satisfaction: A behavior perspective on theconsumer
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Refinement and reassessment of the servqual scale임성규 [1991]
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Product Consumption-based Affective Response andRepurchaseProcess
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Processing of the Satisfaction Response in Consumption: A Suggested FrameworkOliver [1989]
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Post- Consumption Emotions: Exploring theirEmergence and DeterminantsRamesh [1991]
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Possessions and Extened SelfBelk [1988]
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Per spective onconsumer Sat isfa ctionA.Aker ele Czepil L.J .Rosenberg [1975]
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More on Improving Service Quality MeasurementBerry Parasuraman Zeithaml [1993]
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Mood States and Consumer Satisfaction: A Conceptual Framework, " Bloomington
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Modern Factor Analysis, Chicago
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Modeling Choices Among Alternative Responsesto Dissatisfaction
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Measuring service quality: A reexamination and extension
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Measuring Service Quality in the Travel and Tourism IndustryGavin Ritche J.R.Brent [1991]
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Measuring Emotions in the Consumption ExperienceRichins [1997]
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Measurement and Evaluation of Satisfaction Process in Retail Setting
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Marketing Management: Analysis, Planning,and Control (5th ed)
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Investing Structural Relationships between Service Quality, Perceived Value, Satisfaction, and Behavior Intentions for Air Passengers: Evidence from Taiwan
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International Service Variants: Airline Passenger Expectation and Perception of Service QualitySultan [2000]
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Human Emotionslzard [1979]
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Feeling and Thinking: Preference Need No Inferences
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Expectations and Perceptions in Airline Service: An Analysis Using Weighted SERQUAL ScoresPakdil [2007]
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Evaluating structural equations models with unobservable variables and measurement error[1981]
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Evaluating Service Encounters: the Effects ofPhysical Surroundings and Employee ResponsesBitner,M.J. Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses [1990]
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Establishing a Measure of Airline Preference for Business and Nonbusiness TravelersEthrington [1984]
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Emotions and adaptation
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Emotion: A Psychoevalutionary SynthesisPlutchik [1980]
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Does Attitude toward the Ad Affect Brand Attitude under a Brand Evalution SetGardner [1985]
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Difference Service Firms Core CompetenciesDavis [1999]
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Customer Satisfaction Research ProspectusAnderson [1994]
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Customer Repurchase Intention: A GeneralStructural Equation Model
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Culture and the Categorization of EmotionsRussell [1991]
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Cross-Culture Perspcetive of Service Quality and Risk in Air TransportationCunningham Lee.M [2002]
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Cross-Cultural Perspective regarding Service Quality and Satisfaction in Chinese Cross-Straight AirlinesLu Jin-Long [2008]
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Consumpt ion Emotion and Perceived Risk: A Macro- AnalyticApproachChaudhur i [1997]
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ConsumerSatisfaction:Toward an Integrative FrameworkJohn A.Czepiel L.J .Rosenberg [1976]
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Consumer perception of price,quality,and value: Ameans-end modeland synthesis ofevidence
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Consumer Reactions to Product failure : AnAttributional ApproachV.S.Folkes [1984]
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Conceptual Issues in the Structural Analysis of Consumption Emotion, Satisfaction, and Quality: Evidence in Service Setting
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Cognitive, Affective, and Attribute Bases of the Satisfaction Response
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Classifying Service to Gain Strategic Marketing InsightsLovelock [1983]
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CS(D-Overview and Future Research Direction
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Bridging Quality Back to Commercial Air Travel
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Bricks & Clicks 서점에서 고객만족과 재 구매 의 도 결정요인에 관한 연구: 신뢰의 전이, 전환비용, 개인의 태도Bricks & Clicks 서점에서 고객만족과 재구매의도 결정요인에 관한 연구: 신뢰의 전이 [2007]
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Brdaking Free from Product MarketingShostack [1977]
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Attitude and the Prediction of BehaviorFishbein [1967]
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Assessing the Role of Emotions as Mediators of Consumer Response to Advertising
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Assessing the Dimensionality and Structure of the Consumption Experience : Evaluation, Feeling and SatisfactionMano R.L.Oliver Assessing the Dimensionality and Structure of the Consumption Experience: Evaluation [1993]
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Appraisal as a Cause of EmotionParkinson S.R.Manstead [1992]
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An Investigation into Determinats of Consumer SatisfactionChurchill [1982]
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Alternative Scale for Measuring Service Quality: A Comparative Assessment Bases on Psychometric and Diagnostic CriteriaBerry Parasuraman [1994]
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Affective space is bipolar
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Affect and Memory; A Review
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Affect and Memory: The Impact of Affective Reaction in Advertising on the Representation of Product Information in MemorySrull [1983]
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Affect and Consumer Behavior
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AMOS구조방적식 모형분석』, 서울
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A conceptual model of service quality and its implication for future research[1985]
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A cognitive model of the antecedents and consequences of satisfaction decisions
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A Service Quality Model and Its Marketing Implication
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A Longitudinal Assessment of Consumer Satisfaction/Dissatisfaction: The Dynamic Aspect of the Cognitive Process
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A Longitudinal Analysis of the Impact of Service Changes on Consumer AttitudesBolton [1991]
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A Critical Review of Consumer Satisfaction
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A Comprehensive Framework for Service Quality : AnInvestigation of Critical Conceptual and Measurement IssuesThrough a Longitudinal StudyDavid I.Therpe Dobholkar Stepherd C A Comprehensive Framework for Service Quality: An Investigation of Critical Conceptual and Measurement Issues through a Longitudinal Study [2000]
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A Circumplex Model of Affect