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항공서비스 품질, 가치지각, 고객만족, 행동의도와의 관계

김남수 김남수 2009년

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' 항공서비스 품질, 가치지각, 고객만족, 행동의도와의 관계' 의 주제별 논문영향력
논문영향력 선정 방법
논문영향력 요약
주제
  • 고객만족
  • 가치
  • 항공서비스 품질
  • 행동의도
동일주제 총논문수 논문피인용 총횟수 주제별 논문영향력의 평균
1,555 25

0.3%

' 항공서비스 품질, 가치지각, 고객만족, 행동의도와의 관계' 의 참고문헌

  • 호텔서비스품질만족에 관한 연구
    권동극 김원인 호텔경영학연구 [2003]
  • 호텔·외식·관광 마케팅
    정규엽 호텔 외식 관광 마케팅 [2007]
  • 항공통계. 2008년 6월 25일 인용, http://www.airport.or.kr
    인천국제공항 항공통계. 2008년 6월 25일 인용 [2008]
  • 항공운송관리론
    정익준 [1997]
  • 항공서비스품질이 고객만족에 미치는 영향에 관한 연구
  • 항공서비스 품질요인이 이용자의 재구매와 구전의도에 미치는 영향에 관한 연구
    김진아 [2008]
  • 항공서비스 품질 측정을 위한 SERVQUAL, QFD 통합모형에 대한 연구
    이군희 임호순 조동진 항공서비스 품질 측정을 위한 SERVQUAL [2001]
  • 항공산업의 서비스품질 향상 전략연구
    고인호 경희대학교 대학원 고황논집 [2005]
  • 항공사의 지각된 서비스 품질이 고객만족 및 재구매 행동에 미치는 영향:서울/호놀룰루 구간을 중심으로
    송성인 조주은 항공사의 지각된 서비스 품질이 고객 만족 및 재 구매 행동에 미치는 영향: 서울-호놀룰루 구간을 중심으로 [2004]
  • 항공사의 인지된 서비스품질이 태도, 기대,가치 및 충성도에 미치는 영향
    권용주 이성희 이홍규 항공사의 인지된 서비스품질이 태도 [2005]
  • 항공사 서비스품질의 중요도-성과와 만족간의 관련성
    김계섭 조주은 항공사 서비스 품질의 중요도: 성과와 만족간의 관련성 [2005]
  • 항공사 서비스품질 재고방안
    박천우 [2003]
  • 항공사 서비스 품질 측정방법의 비교 연구
    장대성 항공사 서비스 품질 측정 방법의 비교 연구 [2003]
  • 항공사 서비스 품질 차원의 영향에 관한 연구
    박진우(Park Jin-Woo) 관광연구 [2008]
  • 한국기업의 서비스 품질 평가제도 변천과정
    이유재 한국기업의 서비스품질 평가제도 변천과정 [2006]
  • 한?일 대학생 소비자의 소비가치 브랜드 동일시와 소비자-브랜드 관계 연구: 유명브랜드를 중심으로
    김시월 박배진 한?일 대학생 소비자의 소비가치 [2006]
  • 주제공원 방문자의 만족과 방문후 행동의도의 결정요인
    하광수 한범수 주제공원 방문자의 만족과 방문 후 행동의도의 결정요인 [2001]
  • 인터넷쇼핑몰에서의 상호작용성, 신뢰 및 지각된 가치가 재구매 의도에 미치는 영향에 관한 연구
    신종학 인터넷쇼핑몰에서의 상호작용성 [2002]
  • 서비스품질과 서비스가치
    김영(Young Kim) 이학식(Hak Sik Lee) 한국마케팅저널 [1999]
  • 서비스마케팅
    이유재 서비스 마케팅 [2013]
  • 서비스 품질평가에 따른 고객만족도에 관한 연구: 항공사 서비스 속성을 중심으로
    변광인 [2006]
  • 서비스 품질의 각 차원이 CS에 미치는 상대적 영향에 대한 연구 기존고객과 잠재고객의 비교를 중심으로
    라선아 이유재 서비스 품질의 각 차원이 CS에 미치는 상대적 영향에 대한 연구: 기존 고객과 잠재 고객의 비교를 중심으로 [2003]
  • 서비스 고객의 가치인식이 재방문의도에 미치는 영향:고객만족과 전환비용의 매개역할을 중심으로
    윤경산 서비스 고객의 가치인식이 재방문의도에 미치는 영향: 고객만족과 전환비용의 매개역할을 중심으로 [2008]
  • 마케팅 관리론」, 12판
  • 마케팅
    송균석 [2000]
  • 레스토랑 서비스품질이 지각된 가치와 만족 및 행동의도에 미치는 영향관계 연구
    이정학(Lee Jung-Hak) 관광학연구 [2007]
  • 국제선 항공 서비스품질 척도 개발
    지성구 산업경제연구 [2005]
  • 고객만족 연구에 관한 종합적 고찰
    이유재 소비자학연구 [2000]
  • 고객가치와 시장세분화: 새로운 마케팅전략 분석기법
    김영찬 [2004]
  • Zero defections Quality comes to services
    Sasser Teichheld Zero defections: Quality comes to services [1990]
  • Work and/orFun: Measuring Hedonic and Utilitarian Shopping Value
    Barbin M.Griffin Work and/or fun: Measuring hedonic and utilitarian shopping value [1994]
  • Why marketing management needs to be different for services. In J. Donnelly, & W. George (Eds.)
    Lovelock Why marketing management needs to be different for services. In J. Donnelly [1981]
  • Why WeBuyWhatWeBuy:A theory ofConsumption Values
    Newman Sheth and Gross Why we buy what we buy: A theory of consumption values [1991]
  • Why Satisfied Customers Defect
    Jones,T.O. Why satisfied customers defect [1995]
  • Values and consumption pattern: A closed loop
    Carman [1978]
  • Value-Percept Disparity: An Alternative to theDisconfirmation of Expectations Theory of Consumer Satisfaction
    Reilly Westbrook Value-percept disparity: An alternative to the disconfirmation of expectations theory of consumer satisfaction [1983]
  • Toward Managementof Transportation Service Quality
  • Therelationship among perceivedquality, perceived risk and perceived product value
    Murnel Song The relationship among perceived quality [2004]
  • The role of price perceptions in an integrated model of behavioral intentions
  • The relationship of customer satisfaction, customer loyalty and profitability: An empirical study
    Hollowell The relationship of customer satisfaction [1996]
  • The management of customer-contact service employees: An empirical investigation
  • The loyalty effect: The hidden force behind growth, profit and lasting value
    Reichheld The loyalty effect: The hidden force behind growth [1996]
  • The impact of technology on thequality-value-loyalty chain: A research agenda
    Grewal Parasuramna The impact of technology on the quality-value-loyalty chain: A research agenda [2000]
  • The impact of structure and process attributes on satisfaction and behavioral intentions
    Dawn Thomas [2004]
  • The evaluation of airline service quality by fuzzy MCDM
  • The effect of service quality and price on international airline competition
  • The effect of intensity of dissatisfaction of complaining behavior
    Johnston [1998]
  • The Value Concept and Relationship Marketing
  • The USairlines relative positioning based on attributes of servicequality
  • The Theory of Buyer Behavior
  • The Role ofPerceived Risk in the Quality-Value Relationship: A Study in A RetailEnvironment
    G.N.Soutar L.W.Johnson Sweeny The role of perceived risk in the quality-value relationship: A study in a retail environment [1999]
  • The Influence of StoreEnvironment on Quality Inferences and Store Image
  • The Effects of Satisfaction and Complaining Behavior on Consumer Repurchase Intentions
  • The Effect of Brand and Price Information on Subjective Product Evaluations
    Kent B.Monroe William B.Dodds The effect of brand and price information on subjective product evaluations [1985]
  • The Dimensionalityof Consumption Emotion Patterns and ConsumerSatisfaction
    Richard L.Oliver Westbrook The dimensionality of consumption emotion patterns and consumer satisfaction [1991]
  • The Competitive Advantage of Nations
    The competitive advantage of nations [1990]
  • The Behavioral Consequences of Service Quality
  • Strengthening the satisfaction-profit chain
    Anderson Mittal Strengthening the satisfaction- profit chain [2000]
  • Some new thoughts on conceptualizing perceived service quality: a hierarchical approach
    Brady Cronin Some new thoughts on conceptualizing perceived service quality: A hierarchical approach [2001]
  • So which score on the LibQual+tells me if library users are satisfied?
  • Servqual: A multiple-item scale for measuring consumer perceptions of service quality
    정일환 SERVQUAL: A multiple-item scale for measuring consumer perceptions of service quality [1988]
  • Servicescapes: The Impact of Physical Surroundings on Customers and Employees
    Mary Jo Bitner Servicescapes: The impact of physical surroundings on customers and employees [1992]
  • Service quality: Insights and managerial implications from the frontier. In R. T. Rust, & R. L. Oliver (Eds.)
    Oliver Rust Service quality: Insights and managerial implications from the frontier. In R. T. Rust [1994]
  • Service quality and satisfaction: The moderationg role of value
  • Service quality and customer loyalty in the commercial airline industry
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  • Service Loyalty: The Effects of Service Qualityand the Mediating Role of Customer Satisfaction
    Caruana Service loyalty: The effects of service quality and the mediating role of customer satisfaction [2002]
  • Satisfaction:a BehavioralPerspective on theConsumer
    Richard Satisfaction: A behavioral perspective on the consumer [1997]
  • Satisfaction is nice, but value drives loyalty: The most satisfied customer may not necessarily be the most loyal
    Neal Satisfaction is nice [1999]
  • Revolutionizing the retail pricing game
    Levy [1999]
  • Removing the contextual lens: a multinational,multi-setting comparison of service evaluation models
    Brady Removing the contextual lens: A multinational [2005]
  • Reflections on Gaining CompetitiveAdvantage through Customer Value
    Parasuraman Reflections on gaining competitive advantage through customer value [1997]
  • Refinement and reassessment of the servqual scale
    임성규 Refinement and reassessment of the SERVQUAL scale [1991]
  • Quality, Satisfaction and Behavioral Intentions
    Baker John L.Crompton Quality [2000]
  • Quality service : The restaurant manager'sbible
    Martin Quality service: The restaurant manager's bible [1985]
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  • Price, product information, and purchase intention: An empirical study
    Chang Wildt Price [1994]
  • Predictability and personalization in the service encounter
    R.M.Solomon Surprenant Predictability and personalization in the service encounter [1987]
  • Pre-bookable services in the chartered airline industry: Increasing satisfaction through differentiation
  • Positioning analysis with self-organization maps: an exploratory study on luxury hotels
    Mazanec [1995]
  • Patient Perceptions of Service Quality: Combining the Dimensions
    Carman [1990]
  • Passenger expectations and airline services: A Hong Kong based study
  • On the Relationship between Perceived Service Quality, Service Loyalty and Switching Costs
    Bloemer Ruyter Wetzels On the relationship between perceived service quality [1998]
  • Models of consumer satisfaction formation: An extension
    Tse Wilton Models of consumer satisfaction formation: An extension [1988]
  • Modelling theimpact of airline service quality and marketing variables onpassengers' future behavioral intentions
  • Modeling the relationship between perceived value, satisfaction and repurchase intentions in a B to B, services context: Empirical examination
    Patterson Spreng Modeling the relationship between perceived value [1997]
  • Measuring service quality: A reexamination and extension
  • Measuring Service Quality in the Travel and Tourism Industry
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  • Measurement and Evaluation of Satisfaction Processes in Retail Settings
    Richard L.Oliver Measurement and evaluation of satisfaction processes in retail settings [1981]
  • Marketing's role in product and service quality
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  • Marketing of service
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    Kotler Marketing management-analysis [1994]
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  • Linking Service Quality, Customer Satisfaction and BehavioralIntentions
    Lisa L.Frey Robert Timothy Daly Woodside Linking service quality [1989]
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    Westbrook Interpersonal affective influence on consumer satisfaction with products [1980]
  • Improving themeasurement of service quality
  • Improving the store environment: Do olfactory cues affect evaluation and behaviors?
  • Identifying service gaps in commercial air travel: The first step toward quality improvement
  • Exploring the phenomenon of customers' desired value change in a business- to-business context
  • Experiential Value: Conceptualization, Measurement and Application in the Catalog and Internet Shopping Environment
    E.Rigdon Mathwick Experiential value: Conceptualization [2001]
  • Expectations, Performance Evaluation and Consumers'Perceptions of Quality
    Teas Expectations [1993]
  • Examining airline service quality from a process perspective
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  • Evaluating Service Encounters: The Effects of PhysicalSurrounding and Employee Responses
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    Oh Diner's perceptions of quality [2000]
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    Decomposing the value of department store shopping into utilitarian [2006]
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    Customer value [2004]
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  • Customer perceived value: The development of multiple item scale
    Sweenney [2001]
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    Woodruff Customer value: The next source of competitive advantage [1997]
  • Customer Service Quality and FinancialPerformance among Australian Retail Financial Institutions
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    Eugene W.Anderson Customer satisfaction [1994]
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    Rust Zahorik Customer satisfaction [1993]
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    Rickard customer repurchase intention: A general structural equation model [2003]
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    Lee Overby [2004]
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    Holbrook Consumption experience [2006]
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    James M.Carman Consumer perceptions of service quality: An assessment of the SERVQUAL dimensions [1990]
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    Zithaml Consumer perceptions of price [1988]
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  • A Service Quality Model and Its Marketing Implications
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  • A Multistage Model ofCustomers' Assessments of Service Quality and Value
    R.N.Bolton A multistage model of customers' assessments of service quality and value [1991]
  • A Measure of Service Quality For Retail Stores: Scale Development and Validation
    Dadholker Rentz Thrope A measure of service quality for retail stores: scale development and validation [1996]
  • A Dynamic Process Model of ServiceQuality: From Expectation to Behavioral Intentions
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