콜센터 내부마케팅이 상담사의 고객지향성, 직무만족 및 이직의도에 미치는 영향에 관한 연구

곽상종 2008년

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영향력

논문상세정보

- 저자 곽상종
- 기타서명 (A) Study on the Effect of the Internal Marketing on the Customer Orientation, Job Satisfaction and Turnover Intention of Customer Service Representatives in the Call Center
- 형태사항 26 cm: ix, 161 p.: 삽도
- 일반주기 부록 : 설문지-콜센터상담사의 고객지향성, 직무만족 및 이직의도 연구, 지도교수 :정기주, 참고문헌 : p.132-153
- 학위논문사항 경영학과, 2008. 8, 전남대학교 대학원, 학위논문(박사)-
- DDC 22, 650
- 발행지 광주
- 언어 kor
- 출판년 2008
- 발행사항 전남대학교 대학원
- 주제어 고객지향성 내부마케팅 직무탈진감
- 참고문헌( 225)
유사주제 논문( 1,485)

인용/피인용

콜센터 내부마케팅이 상담사의 고객지향성, 직무만족 ...

' 콜센터 내부마케팅이 상담사의 고객지향성, 직무만족 및 이직의도에 미치는 영향에 관한 연구' 의 주제별 논문영향력

논문영향력 요약
동일주제 총논문수	논문피인용 총횟수	주제별 논문영향력의 평균
주제	관리와 보조서비스 이직의도 직무만족 고객지향성 내부마케팅 직무탈진감
1,428	5	0.1%

논문영향력
주제		주제별 논문수	주제별 피인용횟수	주제별 논문영향력
주제분류(KDC/DDC)	관리와 보조서비스	366	0	0.0%
	이직의도	45	0	0.0%
	직무만족	152	0	0.0%
주제어	고객지향성	720	2	0.3%
	내부마케팅	196	0	0.0%
	직무탈진감	12	0	0.0%
계		1,491	2	0.1%
* 다른 주제어 보유 논문에서 피인용된 횟수			3

' 콜센터 내부마케팅이 상담사의 고객지향성, 직무만족 및 이직의도에 미치는 영향에 관한 연구' 의 참고문헌

호텔종사원의 직무스트레스 직무만족 조직몰입 이직의도와 관계에 관한 연구
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호텔기업의 내부마케팅이 조직구성원의 직무만족에 미치는 영향에 관한 연구: 제주지역 특급호텔 중심으로
[2007]
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이수광 최우성 호텔종사원의 경력특성이 경력몰입과 고객지향성에 미치는 영향 [2005]
항공사의 멘터링 기능과 역할 스트레스에 관한 연구
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김성필 이준엽 항공사 종업원이 지각하는 승진장벽(Glass Ceiling)이 조직몰입 [2007]
한국형 콜센터를 위한 3자(상담원, 관리자, 회사)의 과제
지윤정 한국형 콜센터를 위한 3자(상담원 [2006]
판매원의 고객지향성요인에 관한 연구
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콜센터시스템
황태철 [2004]
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주관적 경력성공의 영향요인에 관한 연구
장은주 [2002]
주관적 경력성공에 영향을 미치는 요인에관한 연구: 성별차이의 조절효과를 중심으로
윤하나 탁진국 주관적 경력성공에 영향을 미치는 요인에 관한 연구: 성별차이의 조절효과를 중심으로 [2006]
조직에 있어서의 스트레스 요인 및 그 조정변인에 관한 소고
이종목 행동과학연구 [1985]
전화고객 상담사의 고객지향성과 관련변수에 대한연구- 부산지역 이동통신회사 콜센터를 중심으로
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권대봉 인적자원 개발의 개념 변천과 이론에 대한 종합적 고찰 [r ]
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정민정 [2004]
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김영선 서비스 종업원의 역할모호성에 관한 연구 [1998]
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박사

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콜센터 내부마케팅이 상담사의 고객지향성, 직무만족 및 이직의도에 미치는 영향에 관한 연구

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' 콜센터 내부마케팅이 상담사의 고객지향성, 직무만족 및 이직의도에 미치는 영향에 관한 연구' 의 주제별 논문영향력

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' 콜센터 내부마케팅이 상담사의 고객지향성, 직무만족 및 이직의도에 미치는 영향에 관한 연구' 의 유사주제( ) 논문