'
서비스기업의 조직특성이 서비스몰입과 서비스품질에 미치는 영향에 관한 연구' 의 주제별 논문영향력
| 주제 |
|
|
|---|---|---|
| 동일주제 총논문수 | 논문피인용 총횟수 | 주제별 논문영향력의 평균 |
| 565 | 5 |
0.5% |
주제별 논문영향력
' 서비스기업의 조직특성이 서비스몰입과 서비스품질에 미치는 영향에 관한 연구' 의 참고문헌
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호텔직원 직무특성에 따른 만족도에 관한 연구이종음 [1994]
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호텔종사원의 직무만족과 서비스제공수준 및 성과에 관한 연구원융희 [1992]
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박사
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한국기업의 직무문화유형과 조직특성간의 관련성 연구서인덕 [1986]
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최고경영자의 가치지향성이 조직문화와 조직효과성에 미치는 영향이종찬 [1996]
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직무특성요인과 직무몰입 및 조직몰입과의 관계배성현 [2001]
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직무만족에 있어 조직, 직무특성, 대인적 환경특성의 영향 -남,녀 차이를 중심으로-
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지각된 서비스품질의 결정과정:판단이론적 시각지각된 서비스품질의 결정과정: 판단 이론적 시각 [1997]
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종업원의 서비스몰입과 고객지향성이 서비스품질에 미치는 영향-정규직과 비정규직의 비교-안성혁 [2004]
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조직문화와 조직성과의 변화에 관한 종단적 연구(longitudinal study)김영조 [2000]
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박사
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인사관리황병준 [1975]
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서비스품질 측정에 관한 비평적 고찰-호텔 서비스품질측정을 위한 방향 제시서비스품질 측정에 관한 비평적 고찰 -호텔 서비스품질 측정을 위한 방향 제시- [1998]
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서비스접점에서 재구매 의도와 구전효과에 미치는 영향요인” : 서비스품질, 소비자만족과 서비스가치
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서비스리더십이 외식기업의 경영성과에 미치는 영향에 관한 연구윤성준(Yun, Seong Jun) 이용석(Lee, Yong Seok) 최계봉(Choi, Gai Bong) 서비스 리더십이 외식기업의 경영성과에 미치는 영향에 관한 연구 [2002]
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서비스 제공자의 질에 대한 고객의 평가요인 및 효과
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변혁적?거래적 리더십이 부하의 추가노력,직무만족 및조직몰입에 미치는 영향에 관한 연구
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벤처기업의 리더십과 조직문화가 조직유효성에 미치는 영향에 관한 연구이광노 [2002]
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리더십 유형이 조직구성원의 만족도에 미치는 영향에 관한 연구이광재 [1993]
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간호사의 보상적합도와 직무몰입 조직몰입간의 관계연구김정아 [1997]
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Whatdoes ProductQuality Really Mean?
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What Motivative Employees? Workers and Supervisors give different AnswersKovach [1987]
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Transformational Leader Behaviors and Their Effect on Follower's Trust in Leader and OCB BehaviorPodsakoff [1990]
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Toward Defining the Quality CultureDellana R.D.Hauser [1999]
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Total Quality ManagementVOLVO [2002]
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Theory Building in Applied AreasDubin [1976]
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The new leadership: Managing participation in OrganizationVroom, V. H. [1988]
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The Strategic Decision Process and Organization StructureFredickson [1986]
-
The People Side of TQMDubnicki J.B.Williams [1992]
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The Nature and cause of job SatisfactionO'Reilly Robers [1979]
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The Moderator-mediator Variable Distinction in Social Psychological Research: Conceptual, Strategic and Statistical ConsiderationsDavid A.Kenny Reuben M.Baron The Moderator-Mediator Variable Distinction in Social Psychological Research: Conceptual Strategic [1986]
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The Effect of Effort onSales Performance and Job SatisfactionBrown Robert A.Peterson [1994]
-
The Critical Psychological States: An Under- Represented Component on Job Characteristics Model ResearchFried G.R.Ferris [1987]
-
Task Interdependence and Job Design: Test of TheoryKiggundu [1983]
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박사TQM성공요인과 경영성과 간의 관계에 관한 연구고용곤 [2003]
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Six Sigma and the Future of the Quality ProfessionHoerl [1998]
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Service marketingZeithmal V.A [1997]
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SERVQUAL: A multi- item scale for measuring customer perceptions of service qualityBerry Parasuraman Zeithaml [1988]
-
Reward Strategies for Attracting, Evaluating, and Retaining Professionals
-
RelationshipoftransformationalandtransactionalleadershipwithemployeeinfluencingstrategiesDeluga.R.J Relationship of Transformational and Transactional Leadership with Employee Influencing Strategies [1988]
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Quality and Value in the Consumption Experience: Phaedra’s Rides AgainHolbrook K.P.Coffman [1985]
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Quality Performance and Organizational Culture: A New Zealand StudyCorbett K.N.Rastrick [2000]
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Quality ControlHandbook,3rd edJuran [1974]
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Putting the Service Profit Chain to Work
-
Performance Appraisal as a Guide for Training and Development; A Research Note on the Iowa Performance Evaluation SystemDaley Performance Appraisal As a Guide for Training and Development : A Research Note on the Iowa Performance Evaluation System [1983]
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Perceived Control by Employee: A Meta-Analysis of Studies Concerning Autonomy and Participation at WorkSpector [1986]
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Organizational Behavior3rd.ed:RobbinsS.P [1986]
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On Studying Organizational Culture
-
ModelSearchwithTERRAD IIandLISREL[1989]
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Methodological Approaches to Social Science: Integrating Divergent Concepts and TheoriesMitroff [1978]
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Measuring Service Quality :AReexamination and ExtentionCronin Steven A.Taylor [1992]
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Measurement and Evaluation of Satisfaction Process I Retail settingOliver [1980]
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Market Orientation: Antecedents and ConsequencesKohli S.Jaworski [1993]
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Management: A Systems and Contingency Analysis Managerial FunctionsKoontz O'Donnell.C [1976]
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Leadership and Managerial Effectiveness inthe Hospitality Industry
-
Interactions among Renal Nerves, Prostaglandings, and Renal Arterial Pressure in the Regulation of Renin Release
-
Improving themeasurement of service quality
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Human Capital and Earnings. Distribution in a Developing Country: The Case of Pre-Revolutionary NicaraguaBlau [1985]
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Human Behavior at Work: Human Relation and Organizational Behavior 4th edDavis [1982]
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From Transactional to Transformational Leadership:Learning to Share the Vision
-
External Effectiveness of Service Management: A Study of Business-to-Business Relationships in Mexico, Canada and the United StatesA.M.Salazar Paulin External Effectiveness of Service Management: A Study of Business-to-Business Relationships in Mexico [1999]
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Exploring the Development ofStore ImagesMazursky [1986]
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Expectation, performance evaluation, and consumers' perception of quality
-
Evaluating Employee CompensationKanungo [1988]
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Employee Performance Cues in a Hotel Service Environment : Influence on Perceived Service Quality, Value, and Word of Mouth IntentionHartline Employee Performance Cues in a Hotel Service Environment : Influence on Perceived Service Quality [1997]
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Employee Attitudes. Suggestions form a Study in a FactoryKornhauser [1982]
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Does HRM Equal TQM?Aaron [1994]
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Culture, Climate, and Total Quality Management : Measuring Readiness for Change
-
Corporate Cultures: The Rites and Rituals of Corporate LifeA.A.Kennedy Dill [1982]
-
Consumption Value and Market Choices: Theory and ApplicationB.I.Newman B.L.Gross Sheth [1991]
-
Consumer Proception of Price and Value: a Mean-End Model and Synthesis of EvidenceZeithaml [1988]
-
Concept Redundancy in Organizational Research: The Case of Work Commitment
-
Causal Analysis: AssumptionsJ.M.Brett James S.A.Mulaik [1982]
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CEO의 리더십과 내부서비스품질 요인이 직원만족 및 조직성과에 미치는 영향김영택 ( Young Teak Kim ) 양태식 ( Tea Shik Yang ) 유시정 ( Shi Jung Yoo ) CEO의 리더십과 내부서비스품질요인이 직원만족 및 조 직성과에 미치는 영향 [2006]
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Behavior Dimensions of Charismatic Leadership: The Elusive Factor in Organizational EffectivenessConger R.N.Kanungo [1988]
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Bass & Stogdill's Handbook of Leadership: A Survey of Theory and ResearchBass [1990]
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Application of the Means-End Value Hierarchy Model to Understanding Logistics Service ValueMentzer [1997]
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Analyzing and Realigning Organizational CultureBuch [2001]
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A Service Quality Model and Its Marketing Implication
-
A Multistage Model ofCustomers' Assessments of Service Quality and ValueR.N.Bolton [1991]
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A Measure of Service Quality for Retail Stores
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A Cross-Cultural Study of the Differing Effects of Corporate Culture on TQM in Three CountriesH.Nystrom H.Weibe Sousa-Poza [2001]
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A Conceptual Model of Service Qualityand Its Implications for Future ResearchL.L.Berry Zeithaml V A Conceptual Model of Service Quality and its Implications for Future Research [1985]
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A Comparison of Training Priorities of Local Government Employee and Their SupervisorsHass [1991]