박사
물류서비스 품질 구성요소 간 인과관계 및 이들 요소가 결과변수에 주는 영향 = The Causal Influences Among The Logistics Service Quality Constructs and Their Effects On Satisfaction, Trust, and Relationship Commitment
박정희
2005년
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물류서비스 품질 구성요소 간 인과관계 및 이들 요소가 결과변수에 주는 영향 = The Causal Influences Among The Logistics Service Quality Constructs and Their Effects On Satisfaction, Trust, and Relationship Commitment' 의 주제별 논문영향력
| 주제 |
|
|
|---|---|---|
| 동일주제 총논문수 | 논문피인용 총횟수 | 주제별 논문영향력의 평균 |
| 2,429 | 0 |
0.0% |
주제별 논문영향력
' 물류서비스 품질 구성요소 간 인과관계 및 이들 요소가 결과변수에 주는 영향 = The Causal Influences Among The Logistics Service Quality Constructs and Their Effects On Satisfaction, Trust, and Relationship Commitment' 의 참고문헌
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인터넷쇼핑몰에서의 고객이 물류서비스 만족요인에 관한 연구최호용 [2002]
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인터넷쇼핑몰 이용자의 고객만족이 신뢰,관계몰입,고객충성행위에 미치는 영향
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서비스 마케팅, 제2판이유재 [1999]
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물류서비스 품질 지각이 구매행동에 미치는 영향 연구 -컨테이너항만 이용자를 중심으로-서수완 [2001]
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물류관리론박정섭 [2006]
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마케팅 조사론 제3판채서일 [1988]
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Understanding the interfaces: How Ocean freight shipping lines can maximize satisfactionDurvasula Subhash C.Mehta [2002]
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TheStrructureofCommitmentinExchangeGundlach R.S.Achrol＆ J.T.Mentzer1 [1995]
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The service quality-loyalty relationship in retail services: does commitment matter?Fullerton [2005]
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The measurement and antecedents of affective,continuance and normative commitment to the organization
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The different roles of satisfaction ,trust ,and commitmentin customer relationships.
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The commitment-trusttheory of relationship marketing
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The Myths and Realities of Customer ServiceWoods [1991]
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The Impact ofCustomer Satisfaction and Relationship Quality on Customer Retention:A Critical Reasses sment and Model Development
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SERVQUAL: A Multiple Item Scale for Measuring Consumer Perception of Service QualityL.L.Berry Parasuraman V.Zeithaml SERVQUAL: A Multiple-Item Scale for Measuring Consumer Perception of Service Quality [1988]
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Relationship marketing activities, commitment, and membership behaviors in professional associations.
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Refinement and reassessment of the servqual scale임성규 [1991]
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Reassessment of Expectations as a ComparisonStandard in Measuring Service Quality: Implications for Further ResearchParauraman Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research [1994]
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Pulling Customers Closer Through Logistics ServiceStank [1998]
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Physical distribution service quality in Internet retailing: service pricing, transaction attribution, and firm attributesJosehp P.Bailey Rabinovich Physical distribution service quality in Internet retailing: service pricing [2004]
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Outsourcing the Warehousing Function : Economic and Strategic ConsiderationsMaltz [1994]
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Order Effects in Customer Satisfaction ModellingAuh Michael D.Johnson [2003]
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On the relative importance of customer satisfaction and trust as retention and positive word of mouthJaideep Prabhu Ranaweera [2003]
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Measuring physical distribution service qualityCarol M.M.Bird T.J.Mentzer [1997]
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Measurement and Evaluation of Satisfaction Process in the.Retail SettingsRichard L.Oliver [1981]
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Marketing HandbookFrey [1985]
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Logistics Service Performance: Estimating Its Influence on Market ShareStank,T.P. [2003]
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Leveraging Logistics/Distribution Capabilities: The Effect of Logistics Service on Market Share[1998]
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LISREL 구조방정식모델
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Influence on Exchange Processes : Buyer's Preconceptions of a Seller's Trustworthiness and Bargaining ToughnessJ.L.Ozanne Shurr [1985]
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Examining the Relative Importance of Physical Distribution Service Elements
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Developing Logistics Service Quality ScaleJohn L.Kent Mentzer [1999]
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Customer Service: Differentiating by Market SegmentGilmour,P. [1994]
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Customer Retention,Loyalty, and Satisfaction in the German Mobile CellularTelecommunications Market
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Creating Effective Politics for Customer ServiceCristopher [1983]
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Controlling Customer Logistics ServiceHeskett [1994]
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Cognitive, Affective, and Attribute Bases of the Satisfaction Response
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Can the SERVQUAL Scale Be Generalized to Business-to-Business Services?Douglas M.Lambert Ronald [1990]
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Becoming World Class Company With Logistics Service QualityStock [1992]
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Anexaminationofthenatureoftrustin buyerseller relationships
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An Internal Assessment of Logistics ValueJohn C.Langley Jr Novack [1994]
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A study of the Impacts of Service Quality on Relationship Quality in Search-Experience-Credence ServiceHsieh [2004]
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A measure of retail service qualityJeff Tak-Hing Cheung Siu [2001]
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A Service Quality Model and Its Marketing ImplicationsGr?nroos [1984]
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A Framework of Logistics ResearchKenneth B.Kahn Mentzer [1995]
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A Concepual Model of Service Quality and Implications for Future Research
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(SPSS 12.0에 의한)조사방법 및 통계분석노형진 [2005]
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(AMOS) 구조방정식 모형분석김계수 [2001]