논문상세정보
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敎育서비스 品質의 測定과 學生滿足의 構造的 因果關係에 관한 硏究' 의 주제별 논문영향력
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주제별 논문영향력
' 敎育서비스 品質의 測定과 學生滿足의 構造的 因果關係에 관한 硏究' 의 참고문헌
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호텔산업의 서비스환경,서비스 품질,고객만족,재구매의도의 인과관계 규명:구조모형을 중심으로
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호텔고객의 지각된 서비스품질과 가치, 만족, 애호도, 재이용 의도 간의 관 계에 관한 연 구
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학생에 의한 강의평가의 관련요인 분석 - 교수, 학생, 수업관련요인을 중심 으로
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학생만족도의 결정요인에 대한 연구 : C대학교를 중심으로[2000]
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질 높은 교육을 위한 효율적 학교 운영이인효 [1997]
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질 높은 교육서비스 수요자로서 학생양용칠 [1996]
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지각된 서비스품질의 결정과정:판단이론적 시각지각된 서비스품질의 결정과정 : 판단 이론적 시각 [1997]
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중등학교의 단위학교 책임경영을 위한 학교 평가 기준 개발박종렬 [1996]
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제7차 경상남도 고등학교 교육과정 편성?운영지침 연수자료경남교육청 [2001]
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제 7차 교육과정과 학교교육의 발전 전망교육인적자원부 [2001]
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전환장벽, 모방장벽 및 지속적 경쟁우위
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자동차 마케팅론차수련 [1992]
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박사
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인문계 고등학교의 품질만족도 조사이홍우 [2000]
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이동통신 서비스품질의 결정요인과 고객만족에 관한 연구지영창 [1998]
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의료서비스에 관한 소비자불만족과 소비자불만호소 : 울산시를 중심으로서정희 [1995]
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은행의 서비스품질 측정 차원에 관한 연구김연성 [1998]
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우리나라 은행서비스품질 평가에 관한 연구김호영 [1994]
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박사
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박사
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실업계 고교 입학생 감소 대응 및 진로정보체제 구축방안 연구김기홍 [2000]
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시장지향성의 영향요인과 결과와의 인과관계: 국내 전문대학을 중심으로이용기 [1998]
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수요자 중심의 학교 행사 운영곽영호 [1997]
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박사소비자문제 및 불만족에 따른 대응행동유미현 [1997]
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소비자 행동론
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소비자 행동한의영 [1987]
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박사
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소비자 몰입이 고객의 지각된 서비스 질에 미치는 영향에 관한 연구 - 우 리나라 특급호텔을 중심으로[1994]
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세계화·정보화시대를 주도하는 신교육체제 수립을 위한 교육개혁 방안
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박사서비스품질의 측정모델에 관한 연구성창수 [2003]
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서비스품질의 마케팅 전략적 활용에 관한 실증적 연구: 의료서비스를 중심으로
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서비스품질에 대한 종합적 고찰 : 개념 및 측정을 중심으로이유재 [1997]
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서비스품질과 고객만족이 재구매의사와 구전의도에 미치는 영향에 관한 실증적 연구:특히 우리나라 숙녀의류매장의 서비스를 중심으로
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서비스접점에서 재구매 의도와 구전효과에 미치는 영향요인” : 서비스품질, 소비자만족과 서비스가치
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서비스애호도에 영향을 미치는 요인에 관한 실증적 연구
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비영리조직 마케팅과 사회마케팅홍부길 [1994]
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마케팅원론함봉진 [2002]
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the complex relationship between consumer satisfaction and brand loyaltyBlomer J.D .P.Kasper [1995]
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risk perception and risk reduction in consumer servicesGuseman [1981]
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Zero Defection: Quality Comes to ServicesReichheld W.E.Sasser [1990]
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Word-of-mouth effects on short-term and long-termproduct judgmentsPaula [1995]
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Word of Mouth: The Indirect Effects of Marketing EffortsBerry [1995]
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Winning and Keeping Industrial Customers, Lexington : Jacoby, J. and R. W. Chestnut(1978), Brand Loyalty : Measurement and Management
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Why we need service marketingBateson [1979]
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Why do Customers Switch? The Dynamicsof Satisfaction versus Loyalty
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Why Satisfied Customer DefectJones W.E.Sasser [1995]
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Whence Consumer Loyalty?Richard L.Oliver [1999]
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Whatdoes ProductQuality Really Mean?
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What is meant by service?Rathmell [1976]
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What AttributesDetermine Quality and Satisfaction with Health Care Delivery?Bowers M.R Koehler W.F Swan J.E [1994]
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Value-Perception: An Alternative to the Disconfirmation of Expectation Theory of SatisfactionM.D.Reilly Westbrook [1983]
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Two Explanations for Negativity Effects in Political BehaviorLau [1985]
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Tracking the evolution of the services marketing literatureFisk M.J.Bitner [1993]
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Towards a theory of student satisfaction : An exploratory study of the quality of student lifeA.Hollings Benjamin [1995]
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The superior college teachers as related to evaluations they receiveFeldman [1976]
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The service revolution
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The role of affective states and focus of attribution in evaluations of serviceYoung [1996]
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The next source for competitive EdgeWoodruff R.B [1997]
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The nature of customer value: An axiology of services in the consumption experience
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The nature and determinants of customer expectation of serviceA.Parasuraman Leonard L.Berry Zeithmal [1993]
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The measurement and analysis of college student satisfactionBetz Klingensmith Menne [1970]
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The marketing of service: An approach
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The influence of student, course, and instructor characteristics in evaluations of university teaching
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The impact of advertising on the image of lawyers-an experimentMurdock [1981]
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The effects of price-comparison advertising on buyers' perceptions of acquisition value, transaction value, and behavioral intentions
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The effects of background, coursework, and involvement on students' grades and satisfaction
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The effect of satisfaction, switching costs,and interpersonal bonds on service loyalty
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The configuration of the university image and its relationship with the relationship with the satisfaction of studentsG.D.Meneses P.J.Perez Palacio [2002]
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The antecedents and consequences of customer satisfaction for firmsAnderson, E, W. Sullivan, M.W. The antecedents and consequences of customer satisfaction for firms [1993]
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The Structure of Value : Accounting for Taste
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The Service-Profit ChainHesktt L.A.Schlesinger W.E.Sasser Jr [1997]
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The Role of Outcome Quality as a Determinant of Service Quality in Different Categories of Service Industries : An Empirical InvestigationPowpaka [1996]
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The Multidimensionality of Students' Evaluations of Teaching Effectiveness : The Generality of Factor Structures Academic Discipline, Instructor Level, and Course Level
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The Loyalty effectReichheld [1996]
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The Hidden Agenda of Consumer ComplainingDay F.Staubach [1981]
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The Great Gap: Physicians' Perceptions of Patient Service Quality Expectations Fall Short of RealityL.W.Carney O'Connor R.M.Shewchuk [1994]
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The Explanatory Power of Values in Preference Judgement : Validation of the Means - End PerspectivePerkins [1988]
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The Essence of Service MarketingPayne [1993]
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The Effects of Perceived Justice on Complainants' Negative Word-of-Mouth Behavior and Repatronage IntentionsBlodgett Granbois D.H Waltes The effects of perceived justice on complainants negative word-of-mouth behavior and repatronage intentions [1993]
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The Effect of Brandand Price Information of Subjective Product EvaluationsDodds Kent B.Monroe The Effect of Brand and Price Information of Subjective Product Evaluations [1985]
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The Direction of consumer Complaint ResearchLondon [1980]
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The Dimensionalityof Consumption Emotion Patterns and ConsumerSatisfactionRichard L.Oliver Westbrook The Dimensionality of Consumption Emotion Patterns and Consumer Satisfaction [1991]
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The Differential Impact on Abstract vs Concrete Information on DecisionBorgida Richard Nisbett [1997]
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The Customer an Unbeatable Advantage Through Customer SatisfactionJagadish N.Sheth Lele [1991]
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The Convergence of Customer Satisfaction and Service Quality Evaluations with Increasing Customer ParronageDabholkar [1995]
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The Concept of Quality and the Efficiency of Markets : Issues and CommentsSproles [1986]
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The Complex Relationship between Customer Satisfaction and Loyalty for AutomobilesAuh Michael D.Johnson [1997]
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The College Student Satisfaction Questionnaire : A Test-Retest Reliability StudyDevore P.J.Handal [1981]
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The Chain of Effects from Brand Trust and Brand Affect to the Role Performance : The Role of Brand LoyaltyChaudhuri M.B.Holbrook [2001]
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The Behavioral Consequences of Service QualityBerry Parasuraman Zeithmal [1996]
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The American Customer Satisfaction Index: Nature, Purposeand Findings
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Switching costs, alternative attractiveness and experience as moderators of relationship commitment in professional, consumer services
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Student satisfaction : Test of and ecological modelA.Hollings Benjamin [1997]
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Student ratings of teaching : The research revisited. Instructional Development and Effectiveness Assessment Paper no.32. Manhattan : Center for Faculty Evaluation and DevelopmentCashin [1995]
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Student perceptions of College QualityMary Rockeal L.Mark [1987]
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Student Use of Support Service, Involvement in And Satisfaction with the University Environment : A Comparative Study of Black, Caucasian and Hispanic Undergraduate Student
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Strategy is Different in Service BusinessThomas [1978]
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Status Shifts to Peer InfluenceVoss [1984]
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Some Limits on the Potency of Word of Mouth InformationR.A.Peterson Wilson [1989]
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Servicescapes: The Impact of Physical Surroundings on Customers and EmployeesMary Jo Bitner Servicescapes : The Impact of Physical Surroundings on Customers and Employees [1992]
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Services Quality and Satisfaction : the Process of People Doing Things TogetherMichael R.Browers Swan [1998]
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Service management and marketing : managing the moments of truth in service competitionGro@nroos, Christian Service Management and Marketing : Managing the Moments of Truth in Service Competition [1990]
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Service Value and Its Measurement : Local Telephone ServiceDrew R.N.Bolton [1987]
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Service QualityMeasurement: Examination of Dental Practices Sheds More Light on theRelationships between Service Quality, Satisfaction, and Purchase Intentionsin a Health Care SettingKaldenberg Koenig McAlexander Service quality measurement : examination of dental practices sheds more light on the relationships between service quality [1994]
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Service Quality: The Six Criteria of Good Perceived Service QualityGr?nroos [1988]
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Service Quality: A Measure of Informational Systems EffectivenessC.B.Kavan Pitt R.T.Watson [1995]
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Service Quality : Perceived Value, Expectations, Shortfalls and Bonuses
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Selected Determinant s of ConsumerSatisfaction and Complaint Report s
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Satisfaction:a BehavioralPerspective on theConsumer
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SERVQUAL : A multiple-item scale for measuring customer perceptions of service qualityBerry Parasurman Zeithaml SERVQUAL : A Multiple-item Scale for Measuring Customer Perceptions of Service Quality [1988]
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SERVICE QUALITY : The Front-Stage Vs. The Back-Stage PerspectiveEmin Babakus Mangold [1991]
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Role of Product-related conversations in the Diffusion of a New Product
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Return on quality (ROQ): Making service quality financially accountable[1995]
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Retail relationships and store loyalty: a multi-level perspective
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Response determinants in satisfaction judgmentsOliver W.S.DeSarbo [1988]
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Research perspectives on consumer complaining behavior
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Report on the general satisfaction survey conducted at Glasgow caledonian university libraryC.Macnocol Crawford [2001]
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Relationship marketing in consumer markets: Antecedentsand consequencesParvatiyar Sheth [1995]
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Refinement andReassessment of SERVQUAL scaleBerry Parasuraman [1991]
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Reassessment of Expectationsas a Comparison Standard in Measuring Service Quality : Implications forFuture ResearchA.Parasuraman Zeithaml [1994]
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Quality and Value in the Consumption Experience : Phaldrus Rides AgainHolbrook Kim.P.Corfman [1985]
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Quality Oriented Service MarketingLehtinen [1986]
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Pursuit of customer satisfaction ruins schoolLeon Winer [1999]
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Psychometric TheoryPummer [2000]
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Profitable Service MarketingE.E.Sheuing Johnson K.A.Gaida [1986]
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Problems and Strategies in Service marketingBerry Leonard L Parasuraman Zeithml V.A [1985]
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Planning the Service EncounterShostak [1977]
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Perceived Price effects on Service Repurchase IntentionMorritt R [1999]
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Patient Expectations of Dental ServicesClow D.O'Bryan [1995]
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On the Measurement of Perceived Service Quality : A Conjoint Analysis ApproachDesarbo Jungwhan Choie [1994]
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On Q : Causing Quality in Higher EducationSeymour [1992]
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On Problem Perception, Dissatisfaction and Brand Loyalty
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New Ways of Measuring Value
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New Tools for Achieving Service QualityWyckoff [1988]
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Negative Word-of-Mouth by Dissatisfied Consumer, A Pilot Study
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Negative Effects in Impression Formation : The Role of Unit Formation and Schematic ExpectationCoovert G.D.Reeder [1990]
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Modeling Choice Among Alternatives Responses to DissatisfactionDay R.L [1984]
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Measurement and Evaluation of Satisfaction Process in Retailing SettingsOliver [1981]
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Marketing Activities in the Service IndustriesGeorge Hiram C.Barksdale [1974]
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Market orientationKeskin [2006]
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Managing Quality: the Strategic and Competitive Edge
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Linking complaint management to profitJohnston [2001]
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Linking ServiceQuality,CustomerSatisfaction and BehavioralIntention
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Isolating Differences in Hotel AttributesRewis [1984]
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International service variants:airline passenger expectations and perceptions of service qualitySimpson Jr Sultan [2000]
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Increasing student members and diversity: a problem or a stimulusStewart [1995]
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InVestigating the Relationship Between Service Quality, Satisfaction and Switching Intentions pp. 304-313
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Improving themeasurement of service qualityJ.Paul Peter Tom J.Brown [1993]
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INTSERVQUAL?an internal adaptation of the GAP model ina large service organizationKumar [2000]
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How Consumer Evaluation Process Differ between Goods and Service", in Donnelly, J. and W. K. George(Eds), Marketing of ServiceBerry L.L Parasuraman A Zeithaml V.A How Consumer Evaluation Process Differ between Goods and Service [1981]
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Guaranteeing Student Satisfaction : An Exercise in Treating Students as CustomersD.D.Gremler McCollough M.A [1999]
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Gap analysis of college student satisfaction as a measure of professional service qualityHampton [1993]
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Fundamentals of Marketing, 7th ed
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Firms Reap What They Sow : The effect of shared values and Perceived organizational Justice on Customer's Evaluations of Complaint handingMaxham Ⅲ [2003]
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Exploring the Concept ofLoyalty in Services
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Expectation and Experience of College : Student Satisfaction, Academic Success and Retention
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Examining Student Satisfaction with Group Projects and Peer AssessmentTerry G [1999]
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Evaluation of the SERVQUAL Scales in a Retailing SettingFinn [1991]
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Ensuring Service Quality for Campus Career Services Centers : A Modified SERVQAUL ScaleEngelland [2000]
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Emotion if the consumption experience: toward a new model of the human consumerHolbrook.M.B. [1986]
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Effects of expected and obtained grades on teacher evaluations and attributions of performanceSnyder [1976]
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Effect of Price, Brand, and Store Information on Buyers' Product Evaluations
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Dissatisfied Consumer who complain to the Better Business BureauFisher [1999]
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Dimensions andTypes of Supervisory Control: Effects on Salesperson Performanceand SatisfactionGoutam N.Challaglla and Tasaddug A.Shervani Dimensions and Types of Supervisory Control : Effects on Salesperson Performance and Satisfaction
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Diagnosing Perceived Quality in the Medical Service ChannelG.Chakraborty Licata [1995]
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Developing a curriculum to enhance teaching of relationship marketingCannon [1994]
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Delivering quality serviceBerry Parasuraman Zeithaml [1990]
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Customer Service Quality and Financial Performance among Australian Retail Financial InstitutionDuncan [2002]
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Customer Satisfaction withServices: Putting Perceived Value into the EquationMcDougall Terrence Levesque [2000]
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Customer Satisfaction and Its Consequences on Customer Behaviour Revisited : The Impact of Different Levels of Satisfaction on Word of Mouth, Feedback to the Supplier, and LoyaltyS?derlund Customer Satisfaction and Its Consequences on Customer Behaviour Revisited : The Impact of Different Levels of Satisfaction on Word of Mouth [1998]
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Customer Oriented service systemLethinen [1982]
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Customer Loyalty: Toward an Integrated Conceptual Framework
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Customer Loyalty as a Construct in the Marketing of Baking ServicesJain N.K.Malhotra [1987]
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Customer Behavior. Application of TheoryHoward [1977]
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Cues used by customer evaluating corporate image in service firms : an empirical investigation in financial institutionsLeBlanc [1996]
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Cross-category Variation in Customer Satisfaction and RetentionAnderson [1998]
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Consumption valuesandmarketchoice.:Theory and applicationsSheth JN [1991]
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Consumers' Quality Evaluation ProcessCastleberry E.S.McIntyre [1993]
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ConsumerBehaviorand MarketingStrategyP.J.Paul [1993]
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Consumer perceptions of service quality : an assessment of the SEVQUAL dimensionsCarman [1990]
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Consumer Values, Product Benefits and Customer Value: A Consumptions Behavior Approach
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Consumer Search: An Extended FrameworkPeter [1986]
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Consumer Satisfaction and Product Performance A New ConceptSwan [1976]
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Consumer Reaction to Product Failure : An Attributional ApproachFolkes [1984]
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Consumer Perceptions of Price, Quality and Value : A Mean End Model and Synthesis of Evidence
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Consumer Evaluation of Fast-food Service : Across-national ComparisionFrancis M.Ulgado Lee Moonky [1997]
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Consumer Complaining and Word-of-Mouth Activities: Field EvidenceBrown [1989]
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Consumer Complaining Behavior : A Review and Prospectus, in H. Deith Hunt and Ralph L. Day, eds, Consumer Satisfaction
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Conceptual Model of the Quality Perception ProcessSteenkamp [1990]
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Comparative Fit Indexes in Structural ModelBentler [1990]
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CommitmentandSatisfactioninRomanticAssociations:A testofthe InvestmentModelRusbult [1980]
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College Student Satisfaction : A Comparative Study of Selected Foreign and American Students at Iowa State UniversityBaghhan [1981]
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Cognitive, Affective and Attribute Base of Satisfaction Response
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Classifying Service to Gain Strategic Marketing InsightsLovelock [1983]
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Choices from sets including remembered brands : use of recalled attributes and prior overall evaluationLynch M .E.Weigold [1988]
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Can the SERVQUAL be Generalized to Business-to-Business ServiceBrensinger D.M.Lambert [1990]
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CS(D-Overview and Future Research DirectionHunt [1977]
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Brand Loyalty and EquilibriumWernerfelt [1991]
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Beyond Psychographics: Value as Determinants of Tourist Behavior
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An Emperical Assessment of the SERVQUAL scaleBabakus [1992]
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AIDS Patients' Perceptions of Nursing Care QualityFusilier [1995]
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A Structural analysis of value, quality, and price perceptions of business and leisure travelers
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A Revised View of Service Quality Dimensions; An Empirical InvestigationMcDougall [1994]
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A Normative Conception of ValueSchechter [1984]
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A Multistage Model ofCustomers' Assessments of Service Quality and Value
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A Marketing Approach to Student Evaluation of A Department of MarketingHawes [1978]
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A Longitudinal Assessment of Consumer Satisfaction/Dissatisfaction: The Dynamic Aspect of the Cognitive Process
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A Gap Analysis of Professional Service Quality)Stephen W.Brown Tereas A.Swartz [1989]
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A Framework for Marketing Im age Management
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A Dynamic ProcessModel of Service Quality : From Expectations to Behavioral IntentionsR.Staelin Zeithaml A. [1993]
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A Customer-Based Taxonomy of Service : Implications for Service MarketersC.E.Young Cunningham M.Lee [1997]
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A Cross-sectionalTestoftheEffect and Conceptualization of Service ValueandDonaldJ.Shemwell [1997]
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A Critical Review of Consumer Satisfaction
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A Contingency Framework for Predicting Causality between Satisfaction and Service Quality pp.101-108Dabholkar Pratibha A [1995]
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A Conceptual Model of Service Quality and lts Implications for Future Research
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A Comprehensive Framework for Service Quality : AnInvestigation of Critical Conceptual and Measurement IssuesThrough a Longitudinal StudyDavid I.Therpe Dobholkar Stepherd C [2000]
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A Comparative Analysis of College Students' satisfaction as Perceived by Selected Foreign and American Student at the University of MinnesotaTaha [1984]
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A Choice Sets Model of RetailSelectionM.A.Sewall Susan [1987]
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A Catastrophe Model for Developing Service SatisfactionStrategiesIan C.MacMillan Oliver [1992]