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호텔기업의 서비스 보증과 결과변수의 구조적 관계에 관한 연구' 의 주제별 논문영향력
| 주제 |
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|---|---|---|
| 동일주제 총논문수 | 논문피인용 총횟수 | 주제별 논문영향력의 평균 |
| 193 | 4 |
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주제별 논문영향력
' 호텔기업의 서비스 보증과 결과변수의 구조적 관계에 관한 연구' 의 참고문헌
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호텔 고객의 지각된 서비스 품질과 가치박동균 [2002]
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항공사의 서비스품질과 고객만족이 고객충성도에 미치는 영향[1999]
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컨벤션의 이미지이미란 [2003]
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지역이벤트 관광객의 시장세분화와 선택속성에 관한 연구-10대 지역축제를 중심으로?고호석 [1999]
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제품과 매장의 유?무형성이 구매자의 위험지각에 미치는 영향
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전환비용을 고려한 고객만족과 고객충성도에 관한 연구[2002]
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인터넷 쇼핑몰에서의 보증이 소비자의 구매의도에 미치는 영향에 관한연구서주완 [2002]
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인터넷 쇼핑과 TV홈쇼핑간의 충동구매와 지각위험에 관한 비교연구김영미 [2003]
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인지된 서비스 품질과 전환비용이 서비스 충성도에 미치는 영향에 관한연구류선호 [2002]
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이동통신 서비스품질이 고객만족과 고객충성도에 미치는 영향에 관한 연구[2003]
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의류통신판매에서 소비자의 위험지각과 영향변인이 구매의도에 미치는영향한은주 [1993]
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의료서비스가치의 의료소비자만족에 미치는 영향에 관한 실증적 연구의료서비스가치의 의료소비자만족에 미치는 영향에 관한 실증적 연구 [2002]
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온라인과 오프라인의 결합이 소비자의 지각된 가치김연희 [2000]
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소비자 행동론임종원 [2006]
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소비자 만족의 실무적현용진 [1993]
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소매업에서의 고객만족 및 전환 장벽이 점포 애호도에 미치는영향에 관한 연구
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서양요리 품질이 고객가치정진우 [2001]
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서비스애호도에 영향을 미치는 요인에 관한 실증적 연구
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서비스기업의 경영전략이순철 [1997]
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서비스 회복에 대한 만족의 선행요인에 관한 연구김진홍 [2001]
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서비스 품질[1999]
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서비스 지각가치송윤재 [2004]
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박사
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고객지향적인 서비스운영활동이 고객만족에 미치는 영향에 관한 연구김계수 [2001]
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가치가 관광목적지 선택행동에 미치는 영향에 관한 연구황현철 [1995]
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Tracking Service Failure and Employee Recovery EffectsH.M.Rotalsky Hoffman S.W.Kelley [1995]
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TheMajorDimensionsofPerceivedRisk
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The service encounter: Diagnosing favorable and unfavorable incidentsBitter Mary S.Tetreault [1990]
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The nature and Determinants of Customer Expectations of ServiceBerry Parasuraman Zeithml [1993]
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The impact of service guarantees on service qualityHays [1999]
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The determinants of customer satisfactionYi [1993]
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The American Customer Satisfaction Index: Nature, Purposeand Findings
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Relation of consumer's buying habits to marketingmethodsCopeland.M.T [1923]
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Quality counters in servicesBerry Parasuraman Zeithaml [1985]
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Quality and Value in theConsumer Experiences: Phaedrus Rides AgainHolbrook Kim.P.Corfman [1985]
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Product Warranties and Post-Purchase Service: A Model of Consumer Satisfaction with Complaint ResolutionHalstead M.Bixby Cooper [1993]
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Phenomental promises that mean businessEttorre [1994]
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Perceptual patterns, information handling and innovativeness
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Perceived innovation attributes as predictions ofinnovativenessOstlund [1974]
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New product adoption and diffusionRogers [1976]
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My employees are my service guaranteeFirnstahl [1989]
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Measuring Service Quality :AReexamination and ExtentionCronin Steven A.Taylor [1992]
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Marketing Service; Competing Through QualityL.L.Berry Parasuraman [1991]
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Lodging TodayRushmore [1998]
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Intentions to buy a service: the influence of service guarnateesBoshoff [2003]
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In search of value: how price and store name information influence buyer's product perceptionDodds [1991]
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Guarantee; warranty; loyaltyBarsky [1995]
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Extraordinary guarantees-A new way to build qualitythroughout your company and ensure satisfaction for your customersHart [1993]
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Extending the concept of satisfactionDay [1977]
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Exemplary service guaranteesMarvin [1992]
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Examination of Brand Knowledge
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Effects of price/brand and store information on subject product evaluationDodds Grewal Monroe.K.B [1991]
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Dissatisfaction Attribution andConsumerComplaintBehaviorKrshnan [1979]
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Diner's Perceptions of Quality, Value and Satisfaction
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Development of a service guarantee modelWritz [1998]
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Defining the new marketing concept MarketingManagement 2(4), 23-31
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Customer Loyalty: Toward an Integrated Conceptual Framework
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Consumption valuesandmarketchoice.:Theory and applications
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Consumer Satisfaction ;Concept and Measurement
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Consumer Reactions to Product failure : AnAttributional Approach
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Consumer Dissatis faction: T he Effect s of DisconfirmedExpectancy on Perceived Product PerformanceAnder son R.E Consumer dissatisfaction : the effects of disconfirmed expectancy on perceived product performance [1973]
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Consumer Behavior (5th ed)Solomon [2002]
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Conference offers answers for tough timesGillette [1992]
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Conceptual and Methodological Issues in Consumer satisfaction ResearchStephen A.Latour [1979]
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CS/D: Bits and Pieces
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