연구동향 분석
박사

관여도와 제품유형에 따라 기대, 성과, 기대불일치가 만족에 미치는 영향에 관한 연구 = (The) Effects of Expectation, Performance, Disconfirmation on consumer Satisfaction in Special Reference of Involvement and Product Type

이공섭 1998년

논문상세정보
인용/피인용
' 관여도와 제품유형에 따라 기대, 성과, 기대불일치가 만족에 미치는 영향에 관한 연구 = (The) Effects of Expectation, Performance, Disconfirmation on consumer Satisfaction in Special Reference of Involvement and Product Type' 의 주제별 논문영향력
논문영향력 선정 방법
논문영향력 요약
주제
  • 공익사업
  • 관여도
  • 기대
  • 만족
  • 성과지표
동일주제 총논문수 논문피인용 총횟수 주제별 논문영향력의 평균
3,066 0

0.0%

' 관여도와 제품유형에 따라 기대, 성과, 기대불일치가 만족에 미치는 영향에 관한 연구 = (The) Effects of Expectation, Performance, Disconfirmation on consumer Satisfaction in Special Reference of Involvement and Product Type' 의 참고문헌

  • 소비자만족의 형성 과정과 영향요인에 관한연구
    구순이 소비자만족의 형성과정과 영향요인에 관한 연구 [1995]
  • 소비자만족 형성과정에 영향을 미치는 상황변수에 관한 연구
  • 박사
    소비자만족 형성과정에 관한 연구
    김규동 중앙대학교박사학위논문 [1996]
  • 소비자 행동
    한의영 [1987]
  • 소비자 만족에 관한 연구
    권해수 소비자만족에 관한 연구 [1990]
  • 서비스마케팅
    이유재 [2013]
  • 고객만족형성과정의 제품과 서비스간 차이에 대한 연구
    이유재 소비자학연구 [1997]
  • 고객만족의 정의 및 측정에 관한 연구
  • 고객만족의 결정변수에 대한 이론적 고찰
    이유재 [1994]
  • 고객만족과 관여도에 관한 연구
  • Value-Percept Disparity: An Alternative to theDisconfirmation of Expectations Theory of Consumer Satisfaction
    Reilly Westbrook Value- Percept Disparity: An Alternative to the Dis confirmationof Expectations T heory of Consumer Satis faction [1983]
  • The psychology of interpersonal relations
  • The Theory of Buyer Behavior
    Jagdish N Sheth T he T heoryof Buyer Behavior [1969]
  • The Social psychology of groups
  • The Role of Situationally-Produced Expectations, Others' Experiences, and Prior Experience in Determining Consumer Satisfaction
    Nancy C.Peat Stephen A.Latour T he Role ofSituationally- Produced Expectations others ' Experiences [1980]
  • The Role of Involvement in Satisfaction Process
  • The Effects of Satisfaction and Complaining Behavior on Consumer Repurchase Intentions
  • T heDimensionality of Consumption Emotion Pattens and ConsumerSatisfaction
  • T heDeterminants of Satisfaction for a High Involvement Product:T hree Rival Hypotheses and T heir Implications in the HealthCare Context
  • T estingComparison Level and Predictive Expectations Models ofSatisfaction
  • Studying Satisfaction, ModifyingModels , Eliciting Expectations, Pos ing Problems, and MakingMeaningful Measurements
    Miller Studying Satisfaction [1976]
  • Selected Determinant s of ConsumerSatisfaction and Complaint Report s
  • SatisfactionRelated to Predictive vs. Des ired Expectation RefiningConcepts and M easures of Consumer Satisfaction andComplaining Behavior
  • SPSS/PC+ 사용법과 통계분석기법 해설
    김범종 [1994]
  • Response determinants in satisfaction judgements
    Oliver W.S.Desarbon Respons eDeterminants in Satis faction Judgements [1988]
  • Product/Consumption-Based AffectiveResponses and Post-purchase Processes
    Westbrook Product/Consumption- Bas edAffective Responses and Postpurchase Proces ses [1987]
  • Product Performance and ConsumerSatisfaction: A New Concept
  • Process ing of the Satisfaction Res ponse in Consumption: ASuggested Framewor k and Research Propositions
    Oliver Proces sing of the SatisfactionResponse in Consumption: A Suggested Framework andResearch Propos itions [1989]
  • Post- Consumption Emotions: Exploring theirEmergence and Determinants
    Ramesh [1991]
  • Models of consumer satisfaction formation: An extension
    Tse Wilton Models ofConsumer Satisfaction Formation: An Extens ion [1988]
  • Modeling Choices Among Alternative Responsesto Dissatisfaction
    Day Modeling Choices Among AlternativeResponses to Dissatis faction [1984]
  • Measurement and Evaluation ofSatifaction Process in Retail Setting
    Oliver [1981]
  • Intrapersonal AffectiveInfluences upon Consumer Satisfaction with Products
    Westbrook [1980]
  • Inequity in Social Exchange
    Adams [1965]
  • Human motivation
  • Human emotion
    Lzard [1977]
  • Going to Extremes: Managing Service Encounters and Assessing Provider Performance
  • From acts to dispositions : The Attribution process in person perception
    Davis Jones [1965]
  • Extending the concept of satisfaction
    Day [1977]
  • Expectation and Noms in Models of ConsumerSatisfaction
    [1987]
  • Expectancy,Feedback and Disconfirmation as Independent Factors inOutcome Satis faction
    Weaver Donald Expectancy [1974]
  • Equity T heory : A Review andCritique
    Pritchard [1969]
  • EmergingParadigms for the Stndy of Consumer Satis faction
    Wilton [1986]
  • Effects ofSituational Involvement on Consumers' Us e of Standards inConsumer Satisfaction/Dissatis faction Proces ses
    Bolfing [1988]
  • Effect of Satisfaction and Its Antecedents on Consumer Preference and Intention
  • Effect of Expectation andDisconfirmation of Postexposure Product EvalUations; AnAltemative Interpretation
    Oliver [1977]
  • Effect of Expectat ion Cr eat ion andDisconfirmation of Belief Element s of Cognitiv e Structure
  • Disconfirmation ofExpect ation and Satisfaction with a Retail Service
  • Determinant s of Consumer Satisfaction : T he ModeratingRole of Ambiguity
    Yi Determinants of Consumer Satisfaction;T he Moderating Role of Ambiguity [1993]
  • Consumer Satisfaction ;Concept and Measurement
  • Consumer PerceptionsInterpersonal Equity and Satisfaction in Transactions: A FieldSurvey Approach
    Oliver [1989]
  • Consumer Expectations, Product Performance, and Perceived Product Quality
    Richard W.Olshavsky ConsumerExpectations [1972]
  • Collecting Comprehensive Consumer Complaint Data by Survey Research
    Day Landon [1977]
  • Cognitive, Affective, and AttributteBas es of the Satisfation Response
    Oliver Cognitive [1993]
  • Causal schemata and the attribution process
    Kelly [1972]
  • CS/D: Bits and Pieces
    Hunt [1977]
  • CS(D-Overview and Future Research Direction
    Hunt CS/D: Overview and Future ResearchDirection [1977]
  • AutomobileBuyer Satisfaction with the Salesperson Related to Equity andDisconfirmation
    Swan [1985]
  • Assessing the Dimensionality and Structure of the Consumption Experience : Evaluation, Feeling and Satisfaction
    Mano R.L.Oliver As ses sing theDimensionality and Structure of the Consumption Experience:Evaluation [1993]
  • An Investigation into the Determinants of Consumer Satisfaction
    Churchill [1982]
  • An Experimental Study of Consumer Effort,Expectation and Satisfaction
    Cardozo An Experimental Study ofConsumer Effort [1965]
  • A norms/expectation examination of consumer satisfaction based upon the disconfirmation paradigm
    Miller [1984]
  • A cognitive model of the antecedents and consequences of satisfaction decisions
    OliverR.L A Cognitive Model of theAntecedents and Consequences of Satisfaction Decis ions [1980]
  • A Social Cognition Model ofConsumer Satisfaction/Diss atis faction: An Experiment
    Sirgy [1984]
  • A Role T heoretical Model ofConsumer Satisfaction with Professional Services
    Shatfer [1991]
  • A Multistage Model ofCustomers' Assessments of Service Quality and Value
    R.N.Bolton A Multis tageModel of Cus tomers ' As ses sments of Service Quality andValue [1991]
  • A Model ofConsumer Response to Communication and ProductExperiences
  • A Longitudinal Assessment of Consumer Satisfaction/Dissatisfaction: The Dynamic Aspect of the Cognitive Process
    David Mazursky Priscilla A.LaBarbera A LongitudinalAs sessment of Consumer Satisfaction/Diss atis faction: T heDynamic Aspect of the Cognitive Proces s [1983]
  • A Desires-As-Standard Model of Consumer Satisfaction: Implications For Measuring Satisfaction
  • A Critical Review of Consumer Satisfaction
    이유재 A Critical Review of consumerSatisfaction [1990]
  • A Comparison of Current Models of Consumer Satisfaction / Dissatisfaction
    Leavitt Sunil A Comparison ofCurrent Models of Consumer Satisfaction/Diss atis faction [1992]