레스토랑 서비스과정 품질 평가를 위한 순차적 주요사건 분석 기법의 활용에 관한 연구

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' 레스토랑 서비스과정 품질 평가를 위한 순차적 주요사건 분석 기법의 활용에 관한 연구' 의 주제별 논문영향력
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  • 서비스품질과정
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' 레스토랑 서비스과정 품질 평가를 위한 순차적 주요사건 분석 기법의 활용에 관한 연구' 의 참고문헌

  • Using the critical incident survey to assess hospital service quality
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    Howat, G. European Sport Management Quarterly 2 (1) : 23 ~ 46 [2002]
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    Brand, R. Journal of Customer Service in Marketing & Management 2 (3) : 45 ~ 65 [1996]
  • The international review of retail, distribution and consumer research
    Bell, J. The International Review of Retail, Distribution and Consumer Research 7 (4) : 405 ~ 423 [1997]
  • The impact of critical incidents on customer satisfaction in Business-to-business relationships
    Backhaus, K. Journal of Business-to-Business Marketing 8 (1) : 25 ~ 54 [2001]
  • The critical incident technique in service research
    Gremler, D. Journal of Service Research 7 (1) : 65 ~ 89 [2001]
  • The comparative evaluation of hotel service quality from managerial perspective
    Min, H. Journal of Hospitality & Leisure Marketing 13 (3/4) : 53 ~ 77 [2006]
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    Bitner, M. J. Journal of Marketing 54 (1) : 71 ~ 83 [1990]
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    Andersson, B. E. Journal of Applied Psychology 48 (6) : 398 ~ 403 [1964]
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    Olsen, M.J. QUIS 3: Quality in Services Conference 3 : 481 ~ 505 [1992]
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    Connolly, D. Journal of Hospitality & Leisure Marketing 7 (2) : 3 ~ 38 [2000]
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    Chua, B. L. Journal of Quality Assurance in Hospitality and Tourism 11 : 179 ~ 198 [2010]
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    Leong, J. K. Journal of Travel and Tourism Marketing 12 (2/3) : 65 ~ 93 [2002]
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    Berry, L. L. Dow-Jones-Irwin [1989]
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    Getz, D. Journal of Travel Research 39 : 380 ~ 390 [2001]
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    Pandey, D. Califonia Journal of Operations Management 8 (2) : 72 ~ 81 [2010]
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    Parasuraman A Journal of Retailing 64 (1) : 12 ~ 40 [1988]
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    Stauss, B. Van Gorcum : 59 ~ 78 [1992]
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    Stauss, B. European Journal of Marketing 31 (1) : 33 ~ 55 [1997]
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    White, F. M. Journal of Management Studies 18 (4) : 375 ~ 387 [1981]
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    Cronin, J. Journal of Marketing 56 (3) : 55 ~ 68 [1992]
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    Knutson, B. Hospitality Research Journal 14 (3) : 277 ~ 284 [1990]
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    Getty, J.M. International Journal of Contemporary Hospitality Management 15 (2) : 94 ~ 104 [2003]
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    Wong, I.A. Journal of Hospitality Marketing & Management 19 (8) : 842 ~ 865 [2010]
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    Bitner, M. J. Journal of Marketing 54 (2) : 56 ~ 69 [1990]
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    Yoon, S. Information Systems Frontiers 6 (4) : 341 ~ 351 [2004]
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    Kivela, J. J. Journal of Hospitality and Tourism Research 25 (3) : 251 ~ 271 [2001]
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    Stevens, P. Cornell Hotel and Restaurant Administration Quarterly 36 (2) : 56 ~ 60 [1995]
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    Kim, N. Asia Pacific Business Review 13 (1) : 1 ~ 20 [2007]
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    Andaleeb, S. S. Journal of Services Marketing 20 (1) : 3 ~ 11 [2006]
  • Consumer dining value: does it vary across different restaurant segments?
    Ha, J. Journal of Foodservice Business Research 15 (2) : 123 ~ 142 [2012]
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    Edvardsson, B. Managing Service Quality 8 (3) : 189 ~ 197 [1998]
  • Analyzing users' satisfaction with e-learning using a negative critical incidents approach
    Chen, N. Innovations in Education and Teaching International 45 (2) : 115 ~ 126 [2008]
  • Analyzing service quality in the hospitality industry using the SERVQUAL model
    Saleh, F. The Service Industries Journal 11 (3) : 324 ~ 345 [1991]
  • An empirical assessment of the SERVQUAL scale
    Babakus, E. Journal of Business Research 24 : 253 ~ 268 [1991]
  • An application of the critical incident technique in gaming research
    Johnson, L. Journal of Travel & Tourism Marketing 12 (2/3) : 45 ~ 63 [2002]
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    Babakus, E. [1992]
  • A study on the applicability of SERVQUAL dimensions of web sites