연구동향 분석

고객가치가 관계품질 및 고객충성도에 미치는 영향

이수욱 차은광 2014년

논문상세정보
인용/피인용
' 고객가치가 관계품질 및 고객충성도에 미치는 영향' 의 주제별 논문영향력
논문영향력 선정 방법
논문영향력 요약
주제
  • 경영관리
  • customer loyalty
  • customer trust
  • customer value
  • dentalhospitals
  • relationship commitment
  • relationship quality
동일주제 총논문수 논문피인용 총횟수 주제별 논문영향력의 평균
9,996 1

0.0%

' 고객가치가 관계품질 및 고객충성도에 미치는 영향' 의 참고문헌

  • 치과 병？의원의 의료서비스품질이 고객만족과 충성도에 미치는 영향에 관한 연구
    김양군 병원경영학회지 8 (3) : 49 ~ 71 [2003]
  • 종업원의 고객지향성에 따른 관계 질(만족,신뢰,몰입)이재방문의도에 미치는 영향
    황선아 서비스경영학회지 6 (2) : 151 ~ 186 [2005]
  • 전통시장 선택 속성이 관계품질에 미치는 영향 : 소비감정의 조절효과와 소비자 가치의 매개효과*1)
    양회창 유통과학연구 10 (12) : 25 ~ 34 [2012]
  • 온라인 비즈니스의 고객가치와 재구매 의도의 관계에 관한 실증연구
    주재훈 Asia Pacific Journal of Information Syste 14 (4) : 1 ~ 22 [2004]
  • 물류서비스품질, 고객만족, 관계품질 및 재구매의도에 관한 연구
    안운석 품질경영학회지 32 (4) : 30 ~ 47 [2004]
  • Why We Buy What We Buy : A Theory of Consumption Values
    Sheth, Jagdish N. Journal of Business Research 22 (2) : 159 ~ 170 [1991]
  • Why Satisfied Customers Defect
    Jones, T. O. Harvard Business Review 73 (6) : 88 ~ 99 [1995]
  • The impact of technology on the quality-value-loyalty chain : a research agenda
    Parasurman, A. Journal of the Academy of Marketing Science 28 (1) : 168 ~ 174 [2000]
  • The impact of communication effectiveness and service quality on relationship commitment in consumer, professional services
    Sharma, N. Journal of Services Marketing 13 (2) : 150 ~ 170 [1999]
  • The different roles of satisfaction, trust, and commitment in customer relationships
    Garbarino, E. Journal of Marketing 63 (2) : 70 ~ 87 [1999]
  • The development of job attitudes, job perceptions and withdrawal propensities during the early employment period
    Mowday, R. T. Proceedings of the 40th Annual Meeting of the Academy of Management [1980]
  • The commitment, trust theory of relationship marketing
    Morgan,R.M Journal of Marketing 58 (3) : 20 ~ 38 [1994]
  • The Value of Internet Commerce to the Customer
    Kenney, R. L. Management Science 45 (4) : 533 ~ 542 [1999]
  • The Role of Relationship Quality in the Stratification of Vendors as Perceived by Customers
    Dorsh, M. J. Journal of the Academy of Marketing Science 26 (2) : 128 ~ 142 [1998]
  • The Role of Personalization in Service Encounters
    Mittal, B. Journal of Retailing 72 (1) : 95 ~ 109 [1996]
  • The Impact of Service Quality on Customer Satisfaction, Service Value, and Store Loyalty in a University-Based Convenience Store
    김종락 유통과학연구 11 (5) : 5 ~ 15 [2013]
  • The Effects of Trust and Interdependence on Relationship Commitment : A Trans-Atlantic Study
    Geyskens, I. J. International Journal of Research Marketing 13 (4) : 303 ~ 317 [1996]
  • The Effects of Customer Value, Customer Satisfaction and Voluntary Behavioral Intention: Focus on Service Quality of Discount Store
    Jung, J. -E. Hanyang University [2010]
  • Service Quality: New Direction in Theory and Practice
    Holbrook, M. B. Sage Publication : 21 ~ 71 [1994]
  • Service Management: A Management Focus for Service Competition
    Gronroos, C. International Journal of Service Industry Management 1 (1) : 6 ~ 14 [1990]
  • Service Encounters and Service Relationships : Implications for Research
    Czepiel, J. A. Journal of Business Research 20 : 13 ~ 21 [1990]
  • SERVQUAL,: a Multiple-Item Scale for Measuring Consumer Perceptions of Service Quality
    Parasuraman A Journal of Retailing 65 : 12 ~ 40 [1988]
  • SERVQUAL : review, critique, research agenda
    Buttle, F. European Journal of Marketing 30 (1) : 8 ~ 32 [1996]
  • Response Determinants in Satisfaction, Judgments
    Oliver, R. L. Journal of Consumer Research 14 : 495 ~ 507 [1988]
  • Relationship quality in services selling: an interpersonal influence perspective
    Crosby, L. A. Journal of Marketing 54 (3) : 68 ~ 81 [1990]
  • Relationship marketing in consumer markets : antecedents and consequences
    Sheth, J. N. Journal of the Academy of Marketing Science 23 (4) : 255 ~ 271 [1995]
  • Relationship Marketing of Services—Growing Interest, Emerging Perspectives
    Berry, L. L. Journal of the Academy of Marketing Science 23 (4) : 236 ~ 245 [1995]
  • Relationship Between Providers and Users of Market Research: The Dynamic of Trust Within and Between Organizations
    Moorman, C. Journal of Marketing Research 29 : 314 ~ 329 [1992]
  • Relational Benefits in Services Industries : The Customer’s Perspective
    Gwinner, K. P. Journal of the Academy of Marketing Science 26 (2) : 101 ~ 114 [1998]
  • Pricing: Making Profitable Decisions
    Monroe, Kent B. McGraw-Hill Companies, Inc [1990]
  • Perceived value of the purchase of a tourism product
    Sanchez, J. Tourism Management 27 (4) : 394 ~ 409 [2006]
  • Output Sector Munificence Effects on the Internal Political Economy of Marketing Channels
    Dwyer, F. R. Journal of Marketing Research 24 : 347 ~ 358 [1987]
  • Notes on the concept of commitment
    Becker, H. S. American Journal of Socialogy 66 : 32 ~ 40 [1960]
  • Multi-level Model on Hierarchical and Longitudinal Data
    Hong, S. -H. Advanced Research Methodology Workshop Series Ⅱ : 18 ~ 30 [2007]
  • Mediating Roles of General-Satisfaction Trust and Commitment on Word of Mouth and Repurchasing Intention of Relationship-oriented Customers
    Choi, N. -H. Asia Marketing Journal 2 (4) : 13 ~ 35 [2000]
  • Marketing services: competing through quality
    Berry, L. L. Free Press [1991]
  • Managing Customer Value
    Gale, Bradley T. Free Press [1994]
  • Managing Customer Relationships for Profit : The Dynamics of Relationship Quality
    Storbacka, K. Industrial Marketing Management 5 (5) : 21 ~ 38 [1994]
  • Investment in Consumer Relationship : A Cross-Country and Cross-Industry Exploation
    Wulf, K. D. Journal of Marketing 65 : 35 ~ 50 [2001]
  • Green Growth and Sustainability: The Role of Tourism, Travel and Hospitality Service Industry in Korea
    이정완 유통과학연구 11 (7) : 15 ~ 22 [2013]
  • Factors, Influencing the Effectiveness of Relationship Marketing : A Meta-Analysis
    Palmatier, Robert W. Journal of Marketing 70 : 136 ~ 153 [2006]
  • Factors affecting trust in market research relationships
    Moorman, C. Journal of Marketing 57 : 81 ~ 101 [1993]
  • Evidence of the effect of trust building, technology in electronic markets : Price preminus and buyer behavior
    Ba S. L. MIS Quarterly 26 (3) : 243 ~ 268 [2002]
  • Empirical Research on Structural Relationship among Service Quality, Service Value, Satisfaction, Relation Quality, and Re-Use Intention
    Kim, J. -H. Journal of Global Scholars of Marketing Science 8 : 451 ~ 473 [2001]
  • Effect of Customer Value on Customer Loyalty in Primary Care: Focusing on the Mediating Role of Customer Satisfaction
    Joung, M. -Y. Seoul Venture University [2009]
  • Determinants of Long-Term Orientation in Buyer-Seller Relationships
    Ganesan, S. Journal of Marketing 58 (2) : 1 ~ 19 [1994]
  • Customer-Sales Associate Retail Relationships
    Beatty, S. E. Journal of Retailing 72 (3) : 223 ~ 248 [1996]
  • Customer Voluntary Performance:Customer as Partners in Service Delivery
    Bettencourt, Lance A. Journal of Retailing 73 (3) : 383 ~ 408 [1997]
  • Customer Receptivity to Relationship Marketing
    Bendapudi, N. Journal of Retailing 73 (1) : 15 ~ 37 [1997]
  • Customer Perceived Value, Satisfaction and Loyalty : The Role of Switching Costs
    Yang, Z. Psychology & Marketing 21 (10) : 799 ~ 822 [2004]
  • Customer Loyalty: How to Earn It, How to Keep It
    Griffin, J. Jossey-Bass [1995]
  • Customer Loyalty : Toward and Integrated Conceptual Framework
    Dick, A. S. Journal of the Academy of Marketing Science 22 (2) : 99 ~ 113 [1994]
  • Contact Management and Customer Loyalty
    Jones, H. Journal of Financial Services Marketing 8 (1) : 71 ~ 78 [2003]
  • Consumer perceptions of price, value and satisfaction in the hotel industry: An exploratory study
    Bojanic, D. C. Journal of Hospitality & Leisure Marketing 4 (1) : 5 ~ 22 [1996]
  • Consumer Value : The Next Source for Competitive Advantage
    Woodruff, R. B. Journal of the Academy Marketing Science 25 (2) : 139 ~ 153 [1997]
  • Consumer Surplus in the Digital Economy : Estimating the Value of Increased Product Variety at Online Booksellers
    Brynjolfsson, Erik. Management Science 49 (11) : 1580 ~ 1596 [2003]
  • Consumer Perceptions of Service Quality : An Assessment of the SERVQUAL Dimensions
    Carman, J. M. Journal of Retailing 66 (1) : 33 ~ 54 [1990]
  • Consumer Perceptions of Price, Quality, and Value: A Meansend Model and Synthesis of Evidence
    Zeithamal, V. A. Journal of Marketing 52 (3) : 2 ~ 22 [1988]
  • Consumer Perceived Value : The Development of a Multiple Item Scale
    Sweeney, J. C. Journal of Retailing 77 : 203 ~ 220 [2001]
  • Characteristics of Partnership Success : Partnership Attributes, Communication Behavior and Conflict Resolution Techniques
    Mohr, J. Strategic Management Journal 15 : 135 ~ 152 [1994]
  • CRM이 고객의 행동의도에 미치는 영향: 고객의 지각된 관계적 편익과 관계몰입의 매개적 역할
    이학식 경영학연구 32 (5) : 5 ~ 1347 [2003]
  • Assessing the effects of quality, value, and customer satisfaction on consumer behavioural intentions in service environments
    Cronin, J. Journal of Retailing 76 (2) : 193 ~ 218 [2000]
  • An integrated model of buyerseller relationships
    Wilson, D. T. Journal of the Academy of Marketing Science 23 (4) : 335 ~ 345 [1995]
  • An examination of the nature of trust in buyer –seller relationships
    Doney, P. M. Journal of Marketing 61 : 35 ~ 51 [1997]
  • An Empirical Study on the Influence of Relationship Marketing on Relationship Quality and Channel Performance in Distribution Channel Industry
    Kim, Y. -D. Kyungsung University [2000]
  • A Study on the Relationship Marketing Activities of Clinics and Hospitals
    Lee, J. -W. Inje Publications 15 (1) : 199 ~ 218 [1999]
  • A Study on the Customer Satisfaction, Relationship Quality and Repurchase Intention in e-Commerce Logistics Service Quality
    Kang, D. -W. Kyonggi University [2003]
  • A Study of Influencing Factors for Repurchase Intentions in e-Learning Sites
    Lee, M. -M. Journal of Knowledge Studies : 30 ~ 69 [2004]
  • A Multistage model of customer's assessments of service quality and value
    Bolton, R. N. Journal of Consumer Research 17 : 375 ~ 384 [1991]