연구동향 분석

정적강화와 부적강화가 고객 서비스 행동에 미치는 상대적 효과

최신정(Shinjeong Choi) 이계훈(Kyehoon Lee) 문광수(Kwangsu Moon) 오세진(Shezeen Oah) 2014년

논문상세정보
인용/피인용
' 정적강화와 부적강화가 고객 서비스 행동에 미치는 상대적 효과' 의 주제별 논문영향력
논문영향력 선정 방법
논문영향력 요약
주제
  • 공학
  • counter-control
  • negative reinforcement
  • positive reinforcement
  • responsegeneralization
  • service behavior
  • 반응일반화
  • 부적강화
  • 서비스행동
  • 정적강화
  • 처치역작용
동일주제 총논문수 논문피인용 총횟수 주제별 논문영향력의 평균
2,779 0

0.0%

' 정적강화와 부적강화가 고객 서비스 행동에 미치는 상대적 효과' 의 참고문헌

  • 이동통신사의 서비스품질과 만족 및 서비스충성도 관계에서 감정적 만족과 서비스명성의 인과적 역할
    최철재 한국콘텐츠학회 논문지 9 (6) : 344 ~ 356 [2009]
  • 안전행동 향상을 위한 칭찬과 처벌의 상대적 효과 비교
    이재희 대한안전경영과학회지 12 (3) : 21 ~ 26 [2010]
  • 서비스풍토의 선행변인과 결과변인에 관한 연구
    정성모 탁진국 한국심리학회지: 산업 및 조직 13 (2) : 91 ~ 101 [2000]
  • 골프연습장 고객접점서비스가 서비스 질 및 고객만족에 미치는 영향
    이세호 한국콘텐츠학회 논문지 9 (1) : 428 ~ 437 [2009]
  • Using goals, feedback, reinforcement, and a performance matrix to improve customer service in a large department store
    N. Eikenhout Journal of Organizational Behavior Management 25 (3) : 27 ~ 62 [2005]
  • Untangling the relationship between displayed emotions and organizational sales: The case of convenience stores
    R. I. Sutton Academy of Management Journal 31 (3) : 461 ~ 487 [1988]
  • The effects of graphic feedback, goal setting, and manager praise on customer service behaviors
    S. Loewy Journal of Organizational Behavior Management 27 (3) : 15 ~ 26 [2007]
  • The effectiveness of reward and punishment contingencies on reponse inhibition
    A. F. Costantini Journal of Experimental Child Psychology 16 : 484 ~ 494 [1973]
  • Techniques in the behavioral and neural sciences: Vol.6
    A. Baron Elsevier : 173 ~ 217
  • Single-case research designs:Methods for clinical and applied settings
    A. E. Kazdin Oxford University Press [1982]
  • Service quality: The key role of service climate and service behavior of boundary employee units
    E. Gracia Group & Organization Management 35 (3) : 276 ~ 298 [2010]
  • Service behaviors that lead to satisfied customers
    K. F. Winsted European Journal of Marketing 34 (3/4) : 399 ~ 417 [2000]
  • Science and human behavior
    B. F. Skinner Macmillan [1953]
  • Reward versus cost token systems: An analysis of the effects on students and teacher
    B. A. Iwata Journal of Applied Behavior Analysis 7 (4) : 567 ~ 576 [1974]
  • Reducing absenteeism and rescheduling among grocery store employees with point-contingent rewards
    M. C. Camden Journal of Organizational Behavior Management 31 (2) : 140 ~ 149 [2011]
  • Positive and negative reinforcement, a distinction that is no longer necessary; or a better way to talk about bad things
    J. Michael Journal of Organizational Behavior Management 20 (1) : 3 ~ 27 [2004]
  • Performance management: Changing behavior that drives organizational effectiveness
    A. C. Daniels Performance Management [2004]
  • Notes from introspective behaviorist: Achieving the positive life through negative reinforcement
    R. W. Malott Journal of Organizational Behavior Management 75 (1/2) : 75 ~ 112 [2004]
  • Negative reinforcement in a applied behavior analysis: An emerging technology
    B. A. Iwata Journal of Applied Behavior Analysis 20 (4) : 361 ~ 378 [1987]
  • Managing distribution quality through an adapted incentive program with tiered goals and feedback
    M. J. Bateman Journal of Organizational Behavior Management 23 (1) : 33 ~ 55 [2003]
  • Intervening to improve the safety of delivery drivers: A systematic behavioral approach
    T. D. Ludwig Journal of Organizational Behavior Management 19 (4) : 1 ~ 124 [2000]
  • Increasing customer service behaviors using managerdelivered task clarification and social praise
    A. Rice Journal of Applied Behavior Analysis 42 (3) : 665 ~ 669 [2009]
  • Functional analysis and treatment of elopement
    C. C. Piazza Journal of Applied Behavior Analysis 30 (4) : 653 ~ 672 [1997]
  • Diversity and Emotion: The New Frontiers in Organizational Behavior Research
    N. M. Ashkanasy Journal of Management 28 (3) : 307 ~ 338 [2002]
  • Bringing out the best in people:How to apply the astonishing power of positive reinforcement
    A. C. Daniels McGraw-Hill [1994]
  • Avoiding the countercontrol of applied behavior analysis
    L. K. Miller Journal of Applied Behavior Analysis 24 (4) : 645 ~ 647 [1991]
  • Assigned versus participative goal setting and response generalization: Managing injury control among professional pizza deliverers
    T. D. Ludwig Journal of Applied psychology 82 (2) : 252 ~ 256 [1997]
  • A comparison of various forms of reinforcement with and without extinction as treatment for escape-maintained problem behavior
    S. L. Carter Journal of Applied behavior Analysis 43 (3) : 543 ~ 546 [2010]