백화점 의류판매원의 서비스특성과 관계형성 과정에서 감정적 만족의 인과적 역할

논문상세정보
' 백화점 의류판매원의 서비스특성과 관계형성 과정에서 감정적 만족의 인과적 역할' 의 주제별 논문영향력
논문영향력 선정 방법
논문영향력 요약
주제
  • 공익사업
동일주제 총논문수 논문피인용 총횟수 주제별 논문영향력의 평균
2,159 5

0.0%

' 백화점 의류판매원의 서비스특성과 관계형성 과정에서 감정적 만족의 인과적 역할' 의 참고문헌

  • 의류점포의 대고객 관계마케팅에 관한 연구-백화점을 중심으로
    김은정 이선재 한국의류학회지 25 (6) : 1079 ~ 1090 [2001]
  • 서비스충성도 과정에서 이미지와 서비스제공자신뢰의 인과적 역할:국내은행과외국계은행의 비교적 접근
    최철재 상품학연구 29 (1) : 127 ~ 138 [2011]
  • Whence customer loyalty?
    OliverR.L Journal of Marketing 63 : 33 ~ 44 [1999]
  • Trust in Relationships: A Model of Trust Development and Decline, In Conflict, Co-operation and Justice
    Lewicki, R. Jocssey-Bass : 133 ~ 173 [1995]
  • Trust determinants and outcomes in global B2B services
    Doney R.Abratt European Journal of Marketing 41 (9/10) : 1096 ~ 1116 [2007]
  • Trust as a Valuable Strategic Variable in the Food Industry: Different Types of Trust and their Implementation
    Lindgreen, A. British Food Journal 105 (6) : 310 ~ 327 [2003]
  • The qualitative satisfaction model,?
    Neuhaus Strauss International Journal of Service Industry Management 8 (3) : 236 ~ 304 [1997]
  • The nature and dimensionality of service quality: how many dimensions?
    Jones Jones, T. Taylor Journal of Services Marketing 27 (1) : 36 ~ 51 [2007]
  • The contribution of emotional satisfaction to consumer loyalty
    Dean International Journal of Service Industry Management 12 (3) : 234 ~ 250 [2001]
  • The commitment-trusttheory of relationship marketing
    Hunt,S.D Morgan,R.M Journal of Marketing 58 (3) : 20 ~ 38 [1994]
  • The Role ofEmotion in Explaining Consumer Satisfaction and Future BehavioralIntention
    A.Palmer M.O'Neill Martin Martin, D. Journal of Services Marketing 22 (3) : 224 ~ 236 [2008]
  • The Role of Pleasure in Web Site Success
    Muylle Schillewaert Wulf Information and Management 43 (4) : 434 ~ 446 [2006]
  • The Moderating Effects of Involvement on the Relationships between Satisfaction, Trust and Commitment in e-Banking
    Sanchez-Franco, M.J. Journal of Interactive Marketing 23 (3) : 247 ~ 258 [2009]
  • The Impact of Services versus Goods on Consumers?? Assessment of Perceived Risk and Variability
    J.L.Schlacter Murray Journal of the Academy of Marketing Science 18 (1) : 51 ~ 55 [1990]
  • The Effects of Perceived Independence on Dealer Attitudes
    Kumar, N. Journal of Marketing Research 32 (8) : 348 ~ 356 [1995]
  • The Different Roles of Satisfaction, Trust, and Commitment in Consumer Relationships
    Garbarino Johnson Journal of Marketing 63 (2) : 70 ~ 87 [1999]
  • The Behavioral Consequences of Service Quality
    Berry Parasuraman Zeithmal Journal of Marketing 60 (2) : 31 ~ 46 [1996]
  • Store Atmosphere, An Environmental Psychology Approach
    Donovan Rossiter Journal of Retailing 58 (1) : 34 ~ 57 [1982]
  • Service with a Smile: Emotional Contagion In the Service Encounter
    Pugh Academy of Management Journal 44 (5) : 1018 ~ 1027 [2001]
  • Service customer commitment and response
    Tim Jones Journal of Services Marketing 24 (1) : 16 ~ 28 [2010]
  • Service Quality andCustomer Retention: Building Long-term Relationships
    Ghauri Pervez N Venetis European Journal of Marketing 38 (11/2) : 1577 ~ 1598 [2004]
  • Service Loyalty : Accounting for Social Capital
    Jones, T. Journal of Services Marketing 26 (1) : 60 ~ 74 [2012]
  • Sense, Culture and Sensibility, In Emotion and Culture: Empirical Studies of Mutual Influence
    Ellsworth, P. C. American Psychologocal Association [1994]
  • Relationships between Providers and Users of Market Research : the Dymanics of Trust within and between Organizations
    Moorman, C. Journal of Marketing Research 29 (3) : 3 ~ 15 [1992]
  • Relationship quality in services selling: An interpersonal influence approach
    Cowles Crosby Crosby, L. A. Evans Journal of Marketing 54 : 68 ~ 81 [1990]
  • Relationship marketing activities, commitment, and membership behaviors in professional associations.
    Acito,F Gruen,T.W Summers,J.O. Journal of Marketing 64 : 34 ~ 49 [2000]
  • Relationship Marketing: Gaining Competitive Advantage Through Customer Satisfaction and Customer Retention
  • Relationship Marketing in Consumer Market: Antecedent and Consequences
    Sheth, J.N. Journal of the Academy of Marketing Science 23 (4) : 255 ~ 271 [1995]
  • Product/Consumption-Based AffectiveResponses and Post-purchase Processes
    Westbrook Journal of Marketing Research 24 : 258 ~ 270 [1987]
  • Predictability and personalization in the service encounter
    R.M.Solomon Surprenant Journal of Marketing 51 (4) : 86 ~ 96 [1987]
  • Pattern of Emotions
    Izard, C. F. Academic Press [1972]
  • Multiple roles of consumption emotions in post?purchase satisfaction with extended service transactions
    Dube, L. International Journal of Service Industry Management 11 (3) : 287 ~ 249 [2000]
  • Marketing Management
    Zaltman Prentice-Hall [1987]
  • Listening to the Customer ? The Concept of a Service-Quality Information System
    Berry Parasuraman Sloan Management Review 38 (3) : 65 ~ 76 [1997]
  • Investments in Consumer Relationships: A Cross-Country and Cross- Industry Exploration
    Dawn Lacobucci Wulf Journal of Marketing 65 : 33 ~ 50 [2001]
  • Interpersonal Trust between Marketing and R&D during New Product Development Projects
    Massey, G.R. Massey, R. European Journal of Marketing 41 (9/10) : 1146 ~ 1172 [2007]
  • Image Transference and Retail Site Selection
    Burns, D. J. International Journal of Retail and Distribution Management 20 : 38 ~ 43 [1992]
  • Factors that affect the trust of business clients in their banks
    Gill Gill, A. S. International Journal of Bank Marketing 24 (6) : 384 ~ 405 [2006]
  • Factors affecting trust in market research relationship
    Deshpande Moorman Journal of Marketing 57 (1) : 81 ~ 101 [1993]
  • Exploring the Relationship between Emotional Intelligence and Salesperson Creativity
    Lassark, F.G. Journal of Personal Selling & Sales Management 33 (1) : 25 ~ 38 [2013]
  • Evoking emotion: affective keys to hotel loyalty
    Barsky,J Nash L. Cornell Hotel and Restaurant Administration Quarterly 43 : 39 ~ 46 [2002]
  • Emotions in service satisfaction
    Liljander Strandvik International Journal of Service Industry Management 8 (2) : 148 ~ 169 [1997]
  • Emotional Stability: Neuroscience Start-up's Measurement Tool Aids Marketers
    Krauss, M. Marketing News : 20 ~ [2008]
  • Dyadic Business Relationship within a Business Network Context
    Anderson, J. C. Journal of Marketing 58 (4) : 1 ~ 15 [1994]
  • Differential Learning and Interaction in Alliance Dynamics: A Process and Outcome Discrepancy Model
    Kumar Nti Organization Science 9 (3) : 356 ~ 367 [1998]
  • Developing Buyer-SellerRelationships
    Dwyer Dwyer, F. R. Dwyer, F. Robert S.Oh Journal of Marketing 51 : 11 ~ 27 [1987]
  • Determinants of Trust in a Service Provider: The Moderating Role of Length of Relationship
    Coutler Robin A.Coulter Journal of Services Marketing 16 (1) : 35 ~ 50 [2002]
  • Determinants of Long-Term Orientation in Buyer-Seller Relationships
    Shanker Ganesan Journal of Marketing 58 (2) : 1 ~ 19 [1994]
  • Customer value, satisfaction, loyalty, and switching costs: an illustration from a business to business service context,
    Lam Murthy V.Shankar Journal the of Academy of Marketing Science 32 (3) : 293 ~ 311 [2004]
  • Customer Satisfaction in aRetail Setting: The Contribution of Emotion
    Burns International Journal of Retail and Distribution Management 34 (1) : 49 ~ 66 [2006]
  • Customer Satisfaction andLoyalty in Online and Offline Environments
    Rangaswamy A Venkatesh S International Journal of Marketing Research 20 : 153 ~ 175 [2003]
  • Customer Loyalty: Toward an Integrated Conceptual Framework
    Dick,A.S. Journal of the Academy of Marketing Science 22 (Spring) : 99 ~ 113 [1994]
  • Consumption-Based Emotional Responses and Related to Satisfaction, Occasional Paper, Department of Marketing, Swedish School of Economics and Business Administration, Helsinki
    Liljander, V. Helsinki [1997]
  • Consumer Trust, Value and Loyalty in Relational Exchanges
    B.Sabol Sirdesmukh Journal of Marketing 66 (1) : 15 ~ 37 [2002]
  • Consumer Trust in Food Retailers: Conceptual Framework and Empirical Evidence
    Rampl, L. V. International Journal of Retail and Distribution Management 40 (4) : 254 ~ 272 [2012]
  • Connection between Customer Emotions and Relationship Quality in Online Music Services
    Sanchez-Franco, M.J. Behavior and Information Technology 29 (6) : 633 ~ 651 [2009]
  • Buyer-Seller Relationships: Similarity, Relationship Management, and Quality
    Smith Psychology and Marketing 15 (1) : 3 ~ 21 [1998]
  • Building customer trust and loyalty: an empirical study in a retailing context
    Lin Sun Sun, P. The Service Industries Journal 30 (9) : 1439 ~ 1455 [2010]
  • Assessing Consumers' Affective Responses to Retail Environments: A Tale of Two Simulation Techniques
    Areni, C. S. Advances in Consumer Research 23 : 504 ~ 509 [1996]
  • Anexaminationofthenatureoftrustin buyerseller relationships
    P.M.Doney Journal of Marketing 61 (4) : 35 ~ 51 [1997]
  • An Analysis of Antecedents and Consequences of Trust in a Corporate Brand
    Sichtmann Sichtmann, C. European Journal of Marketing 41 (9/10) : 999 ~ 1015 [2007]
  • A conceptual model of service quality and its implication for future research
    Journal of Marketing (Fall) : 41 ~ 50 [1985]