전자상거래 물류서비스가 고객만족과 관계품질에 미치는 영향에 관한 연구

논문상세정보
' 전자상거래 물류서비스가 고객만족과 관계품질에 미치는 영향에 관한 연구' 의 주제별 논문영향력
논문영향력 선정 방법
논문영향력 요약
주제
  • 경제학
동일주제 총논문수 논문피인용 총횟수 주제별 논문영향력의 평균
361 9

0.0%

' 전자상거래 물류서비스가 고객만족과 관계품질에 미치는 영향에 관한 연구' 의 참고문헌

  • 인터넷 쇼핑몰의 서비스품질이 소비자 만족에 미치는 영향 10 (1)
    173 ~ 195 [2001]
  • 인터넷 쇼핑몰에서 위험지각과 품질지각이 구매의도에 미치는 영향 : 보증성 신뢰성 지각된 정보의 양 주관적 지식을 중심으로
    16 (1) 59 ~ 84 [2001]
  • 인터넷 쇼핑몰 이용에 영향을 미치는 요인에 관한 연구
    구지은 이두희 10 (1) 279 ~ 301 [2001]
  • 만족과 재구매의도 관계에 영향을 미치는요인에 관한 탐색적연구 : 서비스 제공자와 소비자 간의 관계의 질의조정 역할
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    [2003]
  • http://www.nic.or.kr
    [2003]
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    European Journal of Marketing 28 (10) 32 ~ 48 [1994]
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    55 ~ 66 [1996]
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    Hunt,S.D Morgan,R.M Journal of Marketing 58 20 ~ 38 [1994]
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    78 ~ 92 [1995]
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    35 ~ 50
  • How Length of Patronage Affects the Impact of Customer Satisfaction on Repurchase Intention
    Rust Williams Journal of Consumer Satisfaction 7 107 ~ 113 [1994]
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  • Developing a Logistics Service Quality Scale 20 (1)
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    9 ~ 12 [1998]
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    Mohr 135 ~ 152 [1994]
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    351 ~ 361 [2000]
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    OliverR.L Journal of Marketing Research 17 460 ~ 469 [1980]
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    Labarbera Dissatisfaction The Dynamic Aspect of the Cognitive Process Journal of Marketing Research 20 393 ~ 404 [1983]
  • 2003년 e-비즈니스 및 전자상거래 실시현황
    [2004]
  • 2003년 6월 및 2/4분기 사이버 쇼핑몰 통계조사
    [2003]
  • 2002 4/4분기 및 연간 전자상거래 통계조사 결과
    [2003]