연구동향 분석

서비스종업원 감사가 고객 감사와 고객 행동에 미치는 영향

조상리 2022년

논문상세정보
인용/피인용
' 서비스종업원 감사가 고객 감사와 고객 행동에 미치는 영향' 의 주제별 논문영향력
논문영향력 선정 방법
논문영향력 요약
주제
  • Customer Gratitude
  • Intention to purchase
  • Intention to stay
  • Prosocial Behavior
  • Service Employees Gratitude
  • 고객감사
  • 구매의도
  • 종업원감사
  • 체류의도
  • 친사회적 행동
동일주제 총논문수 논문피인용 총횟수 주제별 논문영향력의 평균
1,910 0

0.0%

' 서비스종업원 감사가 고객 감사와 고객 행동에 미치는 영향' 의 참고문헌

  • 판매원의 서비스는 꾸며진 것인가? 진정한 것인가? : 판매원의 감정노동에 관한 고객의 지각된 진정성(authenticity)이 서비스 품질평가에 미치는 영향
    김상희 [2009]
  • 친소비자행동의 결정변수: 사회적성과, 경제적성과, 몰입, 분배공정성의 영향을 중심으로
    김재영 [2000]
  • 소비자의 정서적 즐거움과 인지적 즐거움: 인지와 감정의 동적관계
    김상희 [2011]
  • 소매점의 물리적 환경이 매장내 체류시간과 재방문 의도에 미치는 영향
    노정구 [2007]
  • 소매경영
    이수동 [2022]
  • 서비스업 조직원의 긍정심리자본이 업무 스트레스를 통해 정보보안 정책저항에 미치는 영향: 커뮤니케이션과 피드백의 조절효과
    황인호 [2022]
  • 서비스 종업원의 감정표현과 진정성이 관계품질에 미치는 영향 - 레포의 매개적 역할 -
    윤만희 [2010]
  • 서비스 접점에서 종업원의 관계투자가 감사, 신세그리고 구매행동에 미치는 영향
    조상리 [2015]
  • 리더 및 동료와의 상호작용이 지식공유에 미치는 영향: 사회적 교환이론을 중심으로
    한준구 [2022]
  • 감사의 선행요인과 친사회적 행동에 관한 연구
    조상리 [2013]
  • `` Giving Firms an `` E '' for Effort : Consumer Responses to High-Effort Firms
  • Wanting to and Having to Help : Separate Motivations for Positive Mood and Guilt-Induced Helping
  • Vengefulness : Relationships with forgiveness, rumination, wellbeing, and the Big Five
  • The role of customer gratitude in relationship marketing
  • The role of achievement goals in the development of interest : Reciprocal relations between achievement goals, interest, and performance
  • The grateful disposition: a conceptual and empirical topography
  • The effects of helper intention on gratitude and indebtedness
  • The design and analysis of social-interaction research
  • The benefits of frequent positive affect : Does happiness lead to success?
  • The Roots of Prosocial Behavior in Children
  • The Mediational Roles of Gratitude and Perceived Support in Explaining the Relationship Between Mindfulness and Mood
  • Supervisors’ Gratitude and Employees’ Feelings About Their Supervisor and Organization
  • Some possible antecedents and consequences of in-role and extra-role salesperson performance
  • Should Firms Use Small Financial Benefits to Express Appreciation to Consumers? Understanding and Avoiding Trivialization Effects
  • Residents' acceptance and use of a megamulti-mall: West Edmonton Mall evidence
    Finn, A. [1994]
  • Personality Predictors of Citizenship Performance
    Borman, W. [2001]
  • Passion and reason: Making Sense of our Emotions
  • On the Evaluation of Structural Equation Models
  • Micro social orders
  • Maintaining Close Relationships : Gratitude as a Motivator and a Detector of Maintenance Behavior
  • It’s The Thought That Counts: On Perceiving How Helpers Decide to Lend a Hand
    Ames, D. R. [2004]
  • Is Gratitude a Moral Affect?
  • Investigating the Employee’s Perspective of Customer Delight
  • Intellectual Capital: The New Wealth of Organizations
  • Gratitude, delight, or guilt : The role of consumers' emotions in predicting postconsumption behaviors
    Soscia, I. [2007]
  • Gratitude in Relationship Marketing: Theoretical Development and Directions for Future Research
  • Gratitude in Intermediate Affective Terrain : Grateful Moods and Their Links to Personality and Daily Life Events
  • Good soldiers and good actors : Prosocial and impression management motives as interactive predictors of affiliative citizenship behavior
  • Going to Extremes: Managing Service Encounters and Assessing Provider Performance
  • Four Motivations for Charitable Giving : Implications for Marketing Strategy to Attract Monetary Donations for Medical Research
    Dawson, S. [1988]
  • Firms Reap What They Sow: The Effects of Shared Values and Perceived Organizational Justice on Customers’ Evaluations of Complaint Handling
  • Effects of Contact Employee Supports on Critical mployee Responses and Customer Service Evaluation
    Yoon, M. H. [2004]
  • Contact Employees : Relationship among Workplace Fairness, Job Satisfaction and Prosocial Service Behaviours
  • Competitive advantage through people: Unleashing the power of the work force
    Preffer, J. [1994]
  • Character strengths and virtues: A handbook and classification
  • Bureaucracy and the Modern World
  • Authenticity : What consumers really want
  • An outbreak of appreciation : A discursive analysis of tweets of gratitude expressed to the National Health Service at the outset of the COVID-19 pandemic
    Day, G. [2022]
  • An affect theory of social exchange
  • An Investigation of Market Orientation’s and Selected Personality Traits’ Relationship with Dimensions of Customer Orientation Salespersons
  • Affects separable and inseparable : On the hierarchical arrangement of the negative affects
    Watson, D. [1992]
  • A Dyadic Model of Motives, Pride, Gratitude, and Helping
    Kim, Y. J. [2018]