연구동향 분석

조직 구성원의 기업 ESG 인식과 서비스 품질: 택배 서비스를 대상으로 한 다수준 분석

이수열 박재흠 2022년

논문상세정보
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' 조직 구성원의 기업 ESG 인식과 서비스 품질: 택배 서비스를 대상으로 한 다수준 분석' 의 주제별 논문영향력
논문영향력 선정 방법
논문영향력 요약
주제
  • Job Satisfaction
  • Service Agent Perception
  • Service Quality
  • The Korean Parcel Delivery
  • esg
동일주제 총논문수 논문피인용 총횟수 주제별 논문영향력의 평균
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' 조직 구성원의 기업 ESG 인식과 서비스 품질: 택배 서비스를 대상으로 한 다수준 분석' 의 참고문헌

  • 호텔 기업의 내·외부적 CSR 활동이 종사원의 공정성 인식과조직 신뢰, 조직 충성도에 미치는 영향
    고상미 [2014]
  • 항공 관련 구직자가 지각한 항공사 CSR 활동이 기업이미지 및 브랜드 선호도에 미치는 영향
    왕수명 [2017]
  • 택배 물류 서비스 종사자가 지각하는 기업의 사회적 책임 활동이 조직몰입과 조직시민행동에 미치는 영향: 연령과 근속연수의 조절효과
    석정이 [2016]
  • 성공적 CSR 전략으로서 CSV 에 대한 평가
    김종대 [2016]
  • 미얀마 민주화 위기와 포스코 해외사업: 글로벌 경영과 ESG 리스크
    공민정 [2022]
  • 기업의 사회적 책임, 무책임, 그리고 기업성과
    이수열 [2015]
  • 기업의 사회적 책임 활동의 야누스 효과
    이수정 [2011]
  • 기업의 사회적 책임 인식이 택배 물류 종사자의 직무 만족에 미치는 영향: 절차적, 분배적 정당성의 조절효과
    이수열 [2020]
  • “Mission matters”: 지각된 기업의 사회적 책임이조직 신뢰를 매개로 조직 동일시에 미치는 영향, 그리고 미션 몰입의 조절 효과에 대하여
    김병직 [2015]
  • When going green backfires : How firm intentions shape the evaluation of socially beneficial product enhancement
  • What we know and don’t know about corporate social responsibility : A review and research agenda
    Aguinis, H. [2012]
  • Unlocking the black box: Exploring the link between high-performance work systems and performance
  • Unifying ESG and supply chain thinking: An urgent call to action in the post-pandemic era
    Dai, T. [2022]
  • UN PRI (Principles for Responsible Investment)
  • The regulation on the horizon: Sustainable finance & reporting
  • The moderator-mediator variable distinction in social psychological research : conceptual, strategic, and statistical considerations
    Baron RM [1986]
  • The impacts of brand experiences on brand loyalty : mediators of brand love and trust
    Huang, C-C [2017]
  • The impact of socially responsible human resource management on employees’ organizational citizenship behavior : The mediating role of organizational identification
    Newman, A. [2016]
  • The effects of service quality and CSR on customer loyalty in the Chinese large retail sector
    Yun, J. [2015]
  • The effects of hospitals’ CSR activities on employees’ satisfaction and customer orientation
    Kim, S. [2015]
  • The economics of climate change: no action not an option
    Guo, J. [2021]
  • The Service Profit Chain
    Heskett, JL [1997]
  • The Service Encounter : Diagnosing Favorable and Unfavorable Incidents
  • The Oxford Handbook of Corporate Social Responsibility
  • Special report: Parcel delivery sector
  • Sorry for losing you. Measures to reduce overwork of parcel delivery persons
  • Social identity theory and the organizations
  • Service with a smile and encounter satisfaction : emotional contagion and appraisal mechanisms
  • Responsible investing : the ESG-efficient frontier
  • Report on the Korean parcel delivery sector and its workforce
    Shin, T. [2017]
  • Relationships and impacts of perceived CSR, service quality, customer satisfaction and consumer rights awareness
    Bello, K. B [2020]
  • Race to zero campaign
  • Policy implications for the improvement of labor conditions of parcel delivery persons
    Lee, J [2017]
  • Parcel delivery, 2020 quantum jump3, cuthroat competition, death from overwork...parcel delivery market suffering from growing painse
  • Multivariate data analaysis
    Hair, J. F. [2006]
  • Modeling corporate citizenship and its relationship with organizational citizenship behaviors
    Lin, C. P. [2010]
  • Missing link in the service profit chain : A meta-analytic review of the antecedents, consequences, and moderators of service climate
    Hong, Y. [2013]
  • Korea Corporate Governance Services
  • Homepage
  • Homepage
  • Hanjin dreaming sustainable logistics...emphasizing eco-friendly parcel delivery
  • Family firms, employee satisfaction, and corporate performance
    Huang, M. [2015]
  • Environmental, social and governance (ESG) performance in the context of multinational business research
  • Environmental corporate social responsibility and the strategy to boost the airline’s image and customer loyalty intentions
    Han, H. [2019]
  • Employee Satisfaction , Customer Loyalty and Financial Performance : An empirical examination of the service profitchain in retailbanking
  • ESG assets may hit $53 trillion by 2025, a Third of Global AUM, Bloomberg Professional Services
  • Doing well by doing good : the benevolent halo of corporate social responsbility
    Cherney, A. [2015]
  • Crowdsourced employer reviews and stock returns
  • Critical Service Encounters : The Employee's Viewpoint
  • Corporate sustainability and stock returns: Evidence from employee satisfaction
  • Corporate social responsibility practices, corporate identity, and purchase intentionL A dual-process model
    David, P. [2005]
  • Corporate social responsibility motive attribution by service employees in the parcel logistics industry as a moderator between CSR perception and organizational effectiveness
    Lee, S. [2017]
  • Corporate social responsibility as a source of employee satisfaction
  • Corporate social responsibility as a customer satisfaction and retention strategy in the chain restaurant sector
    Lee, S. [2020]
  • Corporate social responsibility activities, servic quality, job satisfaction, customer orientation
    Park, H. [2012]
  • Corporate social and financial performance : a meta-analysis
    Orilitzy, M [2003]
  • Corporate Sustainability : First Evidence on Materiality
    Khan, M. [2016]
  • Corona raids and skyrocketing parcel delivery...21% increases
  • Contingent and non-contingent working in government : contrasting psychological contract
  • Cannibals with forks: The triple bottom line of 21stcentury business, Capstone
  • CSR활동이 조직시민행동과 이직의도에 미치는 영향에 관한 연구 - 정서적 조직몰입의 매개효과 검증을 중심으로
    권기혁 [2012]
  • Boosting employee retention through CSR : a configurational analysis
    Lee, L. [2018]
  • Bank size, service quality, CSR activities, and corporate image: Mediating roles of competence and warmth
    Kim, C [2016]
  • Applying service profit chain model to the Korean restaurant industry
    Kim , G. J [2014]
  • A corporate culture channel: How increased shareholder governance reduces firm value