연구동향 분석

고객 서비스 챗봇의 사회적 실재감이 서비스 품질과 사용자 인식에 미치는 영향

박유진 이상원 2022년

논문상세정보
인용/피인용
' 고객 서비스 챗봇의 사회적 실재감이 서비스 품질과 사용자 인식에 미치는 영향' 의 주제별 논문영향력
논문영향력 선정 방법
논문영향력 요약
주제
  • Chatbot
  • Customer service
  • Service quality
  • Social presence
  • satisfaction
  • 고객 서비스
  • 만족도
  • 사회적 실재감
  • 서비스 품질
  • 챗봇
동일주제 총논문수 논문피인용 총횟수 주제별 논문영향력의 평균
7,556 0

0.0%

' 고객 서비스 챗봇의 사회적 실재감이 서비스 품질과 사용자 인식에 미치는 영향' 의 참고문헌

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