연구동향 분석

호텔ㆍ레스토랑 산업 셀프서비스기술 수용고객의 서비스품질 지각: 셀프서 비스기술 유형의 조절효과 중심으로

문혜영 2022년

논문상세정보
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' 호텔ㆍ레스토랑 산업 셀프서비스기술 수용고객의 서비스품질 지각: 셀프서 비스기술 유형의 조절효과 중심으로' 의 주제별 논문영향력
논문영향력 선정 방법
논문영향력 요약
주제
  • SST types
  • attitude
  • intention to use
  • perceived usefulness
  • self-service technology (SST)
  • service quality
  • 사용의도
  • 서비스 품질
  • 셀프서비스기술
  • 셀프서비스기술 유형
  • 지각된 용이성
  • 태도
동일주제 총논문수 논문피인용 총횟수 주제별 논문영향력의 평균
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' 호텔ㆍ레스토랑 산업 셀프서비스기술 수용고객의 서비스품질 지각: 셀프서 비스기술 유형의 조절효과 중심으로' 의 참고문헌

  • 코로나19로 주목받고 있는 언택트(untact)서비스...국내 호텔5곳에서 이용할 수 있는 언택트 서비스
  • 조절변수 탐색을 위한 기술수용모형 메타분석
    백상용 [2009]
  • 셀프서비스기술 품질평가 지표 개발 및 타당성 검토: 호텔, 레스토랑 산업중심으로,
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  • 빅데이터 기반 스마트 폰 맛집 앱의 서비스 품질이 지각된 유용성과 이용만족, 행동의도에 미치는 영향
    김민정 [2016]
  • 맥도날드, 키오스크 업그레이드...접근성 높인다
  • 레스토랑 기술기반 셀프서비스 사용의도: 다중집단 분석에 의한 TBSS 기술유형 중심으로
    문혜영 [2019]
  • 고객의 관계혜택이 기술기반셀프서비스 지속이용의도에 미치는 영향: 기술기반셀프서비스의 유형을 중심으로
    전효아 [2018]
  • When does technology anthropomorphism help alleviate customer dissatisfaction after a service failure? The moderating role of consumer technology self-efficacy and interdependent self-construal
    Fan, A. [2020]
  • Travelers’ behavioral intention toward hotel self-service kiosks usage
    Kim, M. [2014]
  • Toward an integrated model of adoption of mobile phones for purchasing ancillary services in air travel
    Morosan, C. [2014]
  • Tourists’ adoption of self-service technologies at resort hotels
    Oh, H. [2013]
  • Tourist behaviour towards self-service hotel technology adoption : trust and subjective norm as key antecedents
  • These major trends are changing the hospitality industry, as you know it
  • The roles of habit, self-efficacy, and satisfaction in driving continued use of self-service technology : a longitudinal study
    Wang, C. [2013]
  • The role of technology readiness in customers' perception and adoption of self-service technologies
  • The potential for tourism and hospitality experience research in human-robot interactions
  • The impact of tech-nology on the quality-value-loyalty chain : A research agenda
  • The impact of inertia and user satisfaction on the continuance intentions to use mobile communication applications: a mobile service quality perspective
    Wang, W. T. [2019]
  • Technology-based service delivery , A classification scheme for developing marketing strategies
  • Technology readiness and the evaluation and adoption of self-service technologies
  • Technology mediation in service delivery : a new typology and an agenda for managers and academics
  • Technology infusion in service encounters
  • Technology Acceptance Model for Empirically Testing New End User Information Systems: Theory and Results
  • Suppose robots replace humans in hotel
  • Self-service technology service quality : building loyalty and intention through technology trust in Pakistani service sector
  • Self-service technology research : a bibliometric co-citation visualization analysis
    Shin, H. S. [2019]
  • Self-service technology kiosk design for restaurants : an QFD application
    Park, S. [2021]
  • Self-service technology in the hospitality and tourism settings : a critical review of the literature
    Shiwen, L. [2021]
  • Self-service technology and online financial service choice
    Ding, X. [2007]
  • Self-service technology adoption : comparing three technologies
  • Self-service technologies : understanding customer satisfaction with technology-based service encounters
  • Segmenting customers by participation : an innovative path to service excellence
    Chen, S. C. [2017]
  • SST에 기반한 키오스크의 서비스 기술품질이 감정적 가치, 만족, 고객행동의도에 미치는 영향
    서진우 [2020]
  • SERVQUAL : A multiple-item scale for measuring con-sumer perceptions of service quality
  • Reliability generalization of perceived ease of use, perceived usefulness, and behavioral intentions
    Hess, T. J. [2014]
  • Psychometric theory
  • Progression and development of information and communication technology research in hospitality and tourism
    Law, R. [2020]
  • Perceived usefulness , easy of use , and the user acceptance of information technology
  • New measurement scales for evaluating perceptions of the technology-mediated customer service experience
  • Multivariate Data Analysis: A Global Perspective
    Hair, J. [2010]
  • Mobile shoppers : types, drivers, and impediments
  • Kano모델을 이용한 외식업체의 무인주문시스템 서비스 품질 속성 분류에 관한 연구
    강지원 [2018]
  • It’s about time : revisiting UTAUT2 to examine consumers’ intentions to use NFC mobile payments in hotels
    Morosan, C. [2016]
  • Investigating the factors influencing the usage of smart entry service : Incheon international airport case study
    Choi, J. H. [2014]
  • Improving consumer commitment through the integration of self-service technologies:a transcendent consumer experience perspective
    Wei, W. [2016]
  • How to enhance hotel guests’ acceptance and experience of smart hotel technology : an examination of visiting intentions
    Yang, H. [2021]
  • How self-service technology experience evaluation affects waiting time and customer satisfaction? a moderated mediation model
  • Hedonic and utilitarian motivations for online retail shopping behavior
  • Factors influencing the acceptance of self-service technologies : a meta-analysis
    Blut, M. [2016]
  • Examining the influence of control and convenience in a self-service setting
  • Examining customer evaluations across different self-service technologies
  • Evaluating Structural Equation Models with Unobservable Variables and Measurement Error
    Fornell, C. [1981]
  • Ethnicity and attitudes toward life sustaining technology
  • Elucidating usage of e-government learning : a perspective of the extended technology acceptance model
  • ES-QUAL : A multiple-item scale for assessing electronic service quality
  • Does anthropomorphism influence customers’ switching intentions in the self-service technology failure context?
    Fan, A. [2016]
  • Determining consumer satisfaction and commitment through self-service technology and personal service usage
    Beatson, A. [2006]
  • Determinants and consequences of consumer satisfaction with self-service technology in a retail setting
  • Customers’ preferences for new technology-based self services versus human interaction services in hotels
  • Customer choice of self-service technology : the roles of situational influences and past experience
    Wang, C. [2012]
  • Creative Research: The Theory and Practice of Research for the Creative Industries
    Collins, H [2010]
  • Cost-effective service excellence
    Wirtz, J. [2018]
  • Consumer responses to interactive restaurant self-service technology(IRSST) : the role of gadget-loving propensity
    Ahn, J. A. [2018]
  • Consumer evaluations of new technology-based self-service options : an investigation of alternative models of service quality
  • Computer-mediated customization tendency(CMCT)and the adaptive e-service experience
  • Comparing the original and the revised SSTQUAL scale among high-educated consumers in Romania
    Radomir, L. [2014]
  • Cognitive structures in the perception of modern technologies. Science
    Daamen, D. [1990]
  • Attitude-behavior relations : a theoretical analysis and review of empirical research
    Ajzen, I. [1977]
  • Attention web designers : you have 50 milliseconds to make a good first impression!
  • Assessing the self-service technology encounters : development and validation of SSTQUAL scale
  • Antecedents of technology-based self-service acceptance : a proposed model
    Oghazi, P. [2012]
  • An attitudinal model of technology-based self-service : moderating effects of consumer traits and situational factors
  • An app a day keeps a customer connected : explicating loyalty to brands and branded applications through the lens of affordance and service-dominant logic
    Fang, Y. H. [2019]
  • Airport passengers’ adoption behaviour towards self-check-in kiosk services: the roles of perceived ease of use, perceived usefulness and need for human interaction
    Taufik, N. [2019]
  • AI as a friend or assistant : the mediating role of perceived usefulness in social AI vs. functional AI
    Kim, J. [2021]
  • A theoretical extension of the technology acceptance model : four longitudinal field studies
  • A multilevel study on preferences for self-service technology versus human staff : insights from hotels in China
    Liu, C. [2021]