연구동향 분석

Impact of Customer Experience and Customer Engagement on Satisfaction and Loyalty: A Case Study in Indonesia

Sudirman ZAID Patwayati PATWAYATI 2021년

논문상세정보
인용/피인용
' Impact of Customer Experience and Customer Engagement on Satisfaction and Loyalty: A Case Study in Indonesia' 의 주제별 논문영향력
논문영향력 선정 방법
논문영향력 요약
주제
  • Customer Engagement
  • Customer Experience
  • Customer Satisfaction
  • E-retailing
  • customer loyalty
동일주제 총논문수 논문피인용 총횟수 주제별 논문영향력의 평균
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' Impact of Customer Experience and Customer Engagement on Satisfaction and Loyalty: A Case Study in Indonesia' 의 참고문헌

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  • Extending the experience construct: an examination of online grocery shopping
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  • Exploring the Determinants of E-Service Quality in E-Retailing
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    Roy, S. K. [2020]
  • Engagement, satisfaction, and customer behavior-based CRM performance : An empirical study of mobile instant messaging
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  • A framework for understanding and managing the customer experience