연구동향 분석

면세 쇼핑객의 온라인 후기에서 고객 불만 사항 서술 추출: 문화 및 채널 비교 콘텐츠 분석을 중심으로

서강훈 홍성태 2020년

논문상세정보
인용/피인용
' 면세 쇼핑객의 온라인 후기에서 고객 불만 사항 서술 추출: 문화 및 채널 비교 콘텐츠 분석을 중심으로' 의 주제별 논문영향력
논문영향력 선정 방법
논문영향력 요약
주제
  • DFS(Duty Free Shop)
  • content analysis
  • customerdissatisfaction
  • online review
  • 고객불만
  • 면세점
  • 온라인 후기
  • 콘텐츠 분석
동일주제 총논문수 논문피인용 총횟수 주제별 논문영향력의 평균
496 0

0.0%

' 면세 쇼핑객의 온라인 후기에서 고객 불만 사항 서술 추출: 문화 및 채널 비교 콘텐츠 분석을 중심으로' 의 참고문헌

  • 혼잡지각에 따른 면세점 쇼핑가치가 해외 면세점 방문의도에 미치는 영향
    김희진 [2017]
  • 중국인 관광객의 면세점 쇼핑동기와 만족
    고미영 [2012]
  • 인천공항 면세점 통합 브랜드 AirStar Avenue에 대한 공항 이용객의 태도가 고객충성도에 미치는 영향에 대한 실증연구
    최홍열 [2013]
  • 면세점의 지각된 서비스품질이 관계품질과 고객충성도에 미치는 영향
    이량 [2017]
  • 면세점 이용 소비자의 점포 추구혜택 및 패션제품 쇼핑성향이 점포 만족도에 미치는 영향
    이현진 [2011]
  • 면세점 쇼핑 관광객의 중요도-만족도(IPA)에 관한 연구 - 제주방문 중국인 관광객을 중심으로 -
    고미영 [2011]
  • 동북아시아 공항이용객의 매장 평가요인 지각 및 명품구매 이유에 대한 연구 -인천공항 면세점 LV 매장을 중심으로-
    박성식 [2012]
  • 공항 면세점을 이용하는 중국 관광객의 명품 브랜드 태도에 관한 연구
    이원준 [2013]
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  • Tourist shoppers’ Evaluation of Retail Service : A Study of Cross-border versus International Outshoppers
    Sharma, P. [2018]
  • Three approaches to qualitative content analysis
    Hsieh, H F. [2005]
  • The measurement of observer agreement for categorical data
    Landis JR [1977]
  • The impact of electronic word-of-mouth communication : A literature analysis and integrative model
  • The decision-making processes of duty-free shop users using a goal directed behavior model: The moderating effect of gender
    Choi, Y-J. [2017]
  • The Sustainability of Cruise Tourism Onshore : The Impact of Crowding on Visitors’ Satisfaction
    Blas, S. S. [2019]
  • The Influence of Online Shopping Determinants on Customer Satisfaction in the Serbian Market
    Vasic, N. [2019]
  • The Impact of Entertainment and Social Interaction with Salespeople on Mall Shopper Satisfaction : The Mediating Role of Emotional States
  • The Business Value of Online Consumer Reviews and Management Response to Hotel Performance
    Xie, K. L. [2014]
  • Social-Psychological Model of Human Crowding Phenomena
  • Shopping Satisfaction at Airport Duty-Free Stores : A Cross-Cultural Comparison
    Lin, W. T. [2012]
  • Satisfaction of Mall Shoppers : A study on Perceived Utilitarian and Hedonic Shopping Values
    Kesari, B. [2016]
  • Perceptions of Customers as Sustained Competitive Advantages of Global Marketing Airline Alliances : A Hybrid Text Mining Approach
    Seo, G-H. [2020]
  • Perceived Retail Crowding and Shopping Satisfaction : The Role of Shopping Values
  • Mining Meaning from Online Ratings and Reviews : Tourist Satisfaction Analysis using Latent Dirichlet Allocation
    Guo, Y. [2017]
  • Joint Effects of Management Responses and Online Reviews on Hotel Financial Performance : A Data-analytics Approach
    Xie, K. L. [2017]
  • Investigating the Effects of Sales Promotions on Customer Behavioral Intentions at Duty-free Shops: An Incheon International Airport Case Study
    Park, J. W. [2013]
  • Investigating Factors Influencing the Behavioral Intention of Online Duty-Free Shop Users
    Choi, Y-J. [2020]
  • Industry Data and Forecasts August 2015
  • Identifying Key Factors Affecting Consumer Purchase Behavior in an Online Shopping Context
    Park, C. H. [2003]
  • First Step in Social Media : Measuring the Influence of Online Management Responses on Customer Satisfaction
    Gu, B. [2014]
  • Exploring Why People Spend More Time Shopping Online than in Offline Stores
    Chiu, Y. P. [2019]
  • Effects of Online Store Attributes on Customer Satisfaction and Repurchase Intentions
  • Effects of Dissatisfaction in Tourist Services : The Role of Anger and Regret
  • Duty Free Shops in Korea
  • Disappointment in Tourism : Perspectives on Tourism Destination Management
  • Defensive Marketing Strategy by Customer Complaint Management : A Theoretical Analysis
    Fornell, C. [1987]
  • Content analysis: Introduction to its methodology
  • Contemplating museums’ service failure : Extracting the service quality dimensions of museums from negative on-line reviews
    Su, Y. [2018]
  • Consumer Responses to Service Recovery Strategies : The Moderating Role of Online versus Offline Environment
  • Antecedents and　Consequences of Customer Satisfaction : Do They Differ Across Online and Offline Purchases?
  • Analyzing Media Messages: Using Quantitative Content Analysis in Research
    Riffe, D. [2014]
  • Analysis and Representation across the Continuum
  • An Empirical Study of Online Shopping Customer Satisfaction in China : A Holistic Perspective
    Liu, X. [2008]
  • An Analysis of One-star Online Reviews and Responses in the Washington, D.C., Lodging Market
    Levy, S. [2013]
  • A Content Analysis of International Airline Alliance Mission Statements
    Seo, G-H. [2020]
  • A Content Analysis of Airline Mission Statements : Changing Trends and Contemporary Components
    Lin, Y. H. [2018]
  • A Comparison of Online and Offline Consumer Brand Loyalty
  • A Coefficient of Agreement for Nominal Scales
    Cohen, J. [1960]