연구동향 분석

금융기업 콜센터 공간환경 특성연구 - 콜센터 사용자 설문 조사를 중심으로 -

송백선 이성재 2020년

논문상세정보
인용/피인용
' 금융기업 콜센터 공간환경 특성연구 - 콜센터 사용자 설문 조사를 중심으로 -' 의 주제별 논문영향력
논문영향력 선정 방법
논문영향력 요약
주제
  • Financial enterprise call center
  • Job satisfaction
  • Space environment
  • call center
  • interior
  • 공간환경
  • 금융기업 콜센터
  • 인테리어
  • 직무만족
  • 콜센터
동일주제 총논문수 논문피인용 총횟수 주제별 논문영향력의 평균
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' 금융기업 콜센터 공간환경 특성연구 - 콜센터 사용자 설문 조사를 중심으로 -' 의 참고문헌

  • 고객센터 상담사의 역할 스트레스가 서비스 회복 성과에 미치는 영향
    김성아 [2011]
  • The study of the influence of the company-training on job satisfaction, self-efficacy, customer orientation, and service performance
    Gil, Eunji [2012]
  • The Effects of Internal Marketing on the Job Satisfaction, Organizational Commitment, and Customer Orientation
  • The Effect of Motivation Factors on Job Satisfaction and Customer Orientation of Call Center Employees : Focused on Alderfer's ERG Theory
  • Job Satisfaction of Call-center Tele-marketers under Physical Work Environment
  • A study on zoning and furniture system of the autonomous office by working environment
  • A study on the spatial program design of Co-working office based on te characteristics of digital nomad
  • A study on the service design for the community activation of coworking : with Seoul City at the center
  • A study on the effect of the working condition on the turnover intention and achievement through the job satisfaction : the case of Call Center
  • A study on state of office amenities and its effects on employees satisfaction
  • A study on community space planning in office by creative work environment characteristics
  • A Study on the Internal Marketing factor and Turnover intention : Centering around in/outbound Call center of telecom company
  • A Study on the Improvement of Emotional Labor and Labor Conditions of Call Center(Customer Support Center)Workers-With the call center of securities firms at the center
    Lee, min [2012]
  • A Study on the Effect of the Internal Marketing on the Customer Orientation, Job Satisfaction and Turnover Intention of Customer Service Representatives in the Call Center
  • A Study on Effect of Work Environmental Characteristics of Office on Work Efficiency and Job Satisfaction : Centered on Difference in Co-working Office and General Office