서비스 제공자들의 고객지향성이 직무만족에 미치는 영향 : Co-creation의 매개를 중심으로
활용도 Analysis
논문 Analysis
연구자 Analysis
저자
최우리
박종희
김도일
제어번호
106839276
학술지명
마케팅관리연구
권호사항
Vol.
25
No.
2
[
2020
]
발행처
한국마케팅관리학회
발행처 URL
http://www.kmma.re.kr
자료유형
학술저널
수록면
1-23
언어
Korean
출판년도
2020
등재정보
KCI등재
판매처
'
서비스 제공자들의 고객지향성이 직무만족에 미치는 영향 : Co-creation의 매개를 중심으로' 의 참고문헌
정서지능과 고객-종업원 관계가 정서노동과 직무태 도에 미치는 영향
의복 구매상황에 따른 위험지각과정보원 활용에 대한 연구-자기사용 상황과선물 구매 상황을 중심으로
외식업종사자의 서비스 수행에 대한 팀 신뢰 및 협력행동의 역할 - 팀워크 역량과 타부서 지원의 조절역할 -
여성 정치 리더의 역할 수행을 위한 패션 스타일 연구 - 율리아 티모센코를 중심으로 -
소비자-기업 가치공동창출활동 활성화 방안 모색을 위한 탐색적 연구 : 전문가 패널 인터뷰를 중심으로
미용실 종사자의 직무스트레스와 파트너십이 자기효능감에 미치는 영향
레스토랑직원의 고객지향성이 관계혜택, 고객만족, 충성도에 미치는 영향 - 고급 서양식 레스토랑을 중심으로 -
대학생의 의사소통 기술이 대인관계 만족도 및 주관적 행복감에 미치는 영향
고객접점 근로자의 감정부조화와 조직성과 및 공감적 요소의 조절효과 검증
개인성격과 감정노동 스트레스가 직무만족에 미치는 영향:조직특성의 조절효과
감정노동이 반생산적 과업행동에 미치는 영향에 관한 연구: 직무만족과 조직몰입을 매개로
감정 노동자 및 돌봄 노동자의 처우 개선이 시급
간호조직의 건강성이 고객지향성에 미치는 영향: 중간관리자 리더십의 조절효과
“개인적 특성이 직무스트레스와 직무만족에 미치는 영향에 관한 연구 : 피 부미 용 종사자를 중심으로”
Value creation by companyconsumer interaction
Using sound to solve syntactic problems : The role of phonology in grammatical category assignments
The world's youth: Adolescence in eight regions of the globe
The service-dominant logic of marketing: Dialog, debate, and directions
The notion of internal market orientation and employee job satisfaction : Some preliminary evidence
The measurement of satisfaction in work and retirement: A strategy for the study of attitudes
The impact of employee’s perception of organizational climate on their technology acceptance toward e-learning in South Korea
The four service marketing myths : Remnants of a goods-based, manufacturing model
The emerging role of emotions in work life : an introduction
The effects of emotional labor: Employee attitudes, stress and performance
The effect of consumer participation
The consequences of dysfunctional customer behavior
The Managed Heart: Commercialization of Human Feeling
Service-dominant logic : Continuing the evolution
Self-service technologies : Understanding customer satisfaction with technology-based service encounters
Self-concept discrepancy theory : Psychological model for distinguishing among different aspects of depression and anxiety
Risk of death with atypical antipsychotic drug treatment for dementia : Meta-analysis of randomized placebo-controlled trials
Predicting and enhancing performance: Collective efficacy in comprehensive community initiatives
Perceptions of leader emotion regulation and LMX as predictors of followers' job satisfaction and organizational citizenship behaviors
Organizational socialization of service customers
On value and value co-creation : A service systems and service logic perspective
Marketing management: Analysis, planning, implementation and control
Managing the co-creation of value
Manager–salesperson congruence in customer orientation and job outcomes : The bright and dark sides of leadership in aligning values
Knowledge management systems : Issues, challenges, and benefits
Job satisfaction and the good soldier: The relationship between affect and employee “citizenship”
Institutions and axioms : An extension and update of service-dominant logic
Implications of the revised definition of marketing : From exchange to value creation
Impact of participative service relationships on quality, satisfaction and retention : an exploratory study
Handbook of Affect and Social Cognition
Frontline employee motivation to participate in service innovation implementation
Essays in econometric theory and applied econometrics
Engaging customers in co production processes : How value-enhancing and intensity-reducing communication strategies mitigate the negative effects of co production intensity
Emotional labor and burnout : comparing two perspectives of"people work"
E-novation for competitive advantage in collaborative globalization: Technologies for emerging e-business strategies
Diversity in European Marketing
Customerization : The next revolution in mass customization
Customer violence and employee health and safety
Customer value : The next source for competitive advantage
Customer participation in service production and delivery
Customer contributions and roles in service delivery
Cultivating divergent thinking in mathematics through an open-ended approach
Co-opting customer competence
Co-creation experiences: The next practice in value creation
Co-creation : A new source of value
Clients as 'partial'employees of service operations : role development in client participation
Bringing open innovation to services
Bayesian assessment of dynamic quantile forecasts
Appraisal determinants of discrete emotions
An investigation of the role of product characteristics in risk perception
An exploration of networks in value co creation : A service-ecosystems view
A comparison of attitude, personality, and knowledge predictors of service-oriented organizational citizenship behaviors
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서비스 제공자들의 고객지향성이 직무만족에 미치는 영향 : Co-creation의 매개를 중심으로'
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