연구동향 분석

서비스 관계투자와 고객 충성도 관계: 관계몰입과 신뢰의 인과적 역할

최철재 2019년

논문상세정보
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' 서비스 관계투자와 고객 충성도 관계: 관계몰입과 신뢰의 인과적 역할' 의 주제별 논문영향력
논문영향력 선정 방법
논문영향력 요약
주제
  • Attitudinal Loyalty
  • Service Relationship Efforts
  • relationship commitment
  • repurchase intention
  • satisfaction
  • trust
  • wordof-mouth intention
동일주제 총논문수 논문피인용 총횟수 주제별 논문영향력의 평균
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' 서비스 관계투자와 고객 충성도 관계: 관계몰입과 신뢰의 인과적 역할' 의 참고문헌

  • 지각된 관계노력이 충성도에 미치는 영향: 공간 근접성의 조절효과
    최철재 [2019]
  • 소매점의 지각된 관계투자와 관계품질 및 고객충성도 관계에서 정서의 인과적 역할
    최철재 [2017]
  • Word-of-Mouth Advertising: A Review of the Literature
    Arndt, J. [1967]
  • The Use of Pledges to Build and Sustain Commitment in Distribution Channels
  • The Influence of the Amount and Type of Information on Individuals’ Perception of Legal Service
  • The Influence of Relational Benefits on Repurchase Intention in Service Contexts: The Role of Gratitude, Trust and Commitment
    Chou, S. [2018]
  • The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty
  • Some Psychological Aspects of Reduced Consumption Behavior
  • Service Quality, Relationship Satisfaction, Trust, Commitment and Business-to-Business Loyalty
  • Service Portraits in Service Research: A Critucal Review
  • Relationship Quality in Services Selling: An Interpersonal Influence Perspectives
  • Relationship Formation and Governance in Consumer Markets: Transactional versus the Behavioist Approach
    Benett, R. [1996]
  • Moderating Effects in Relationship Marketing: The Rolles of Customer Expertise and Price Orientation
    Choi, C. [2011]
  • Measuring the Efficiency of Customer Satisfaction and Loyalty for Mobile Phone Brands with DEA
  • Managing Brand Equity
  • Loyalty: A Strategic Commitment
  • Investments in Consumer Relationships : A Critical Reassessment and Model Extensions
    De Wulf, K. [2001]
  • Individual Trust in Online Firms: Scale Development and Initial Test
  • Impacts of Perceived Brand Relationship Orientation on Attitudinal Loyalty
    Aurier, P. [2011]
  • Exploring Customer Loyalty Following Service Recovery
    DeWitt, T. [2008]
  • Exchange Variables as Predictors of Job Satisfaction, Job Commitment and Turnover, the Impacts of Rewards, Costs, Alternatives, and Investments
    Farrell, D. [1981]
  • Drivers of Retail Shoppers in Bangladesh
  • Developing buyer-seller relationships
    Dwyer F R [1987]
  • Determinants of Long-term Orientation in Buyer-Seller Relationship
    Ganesan, S. [1994]
  • Determinants of Custoer-Loyalty in the Wireless Telecommunications Industry
    Eshghi, A. [2007]
  • Determinants and Levels of Trust: Implications for Commitment to a Relationship
    Ganesan, S. [1997]
  • Customer-Sales Associate Retail Relationships
  • Customer satisfaction and shareholder value
  • Customer Sociabiliy and the Total Service Experience:Antecedents of Positive Word-of-Mouth Intentions
  • Customer Loyalty : Toward an Integrated Conceptual Framework
    Dick, A. S. [1994]
  • Belief, Attitude, Intention, and Behavior: An Introduction the Theory and Research
  • Assessing the Impact of a Retailer’s Relationship Efforts on Consumer’ Attitudes and Behavior
    De Wulf, K. [2003]
  • An examination of the nature of trust in buyer-seller relationships
    Doney P M [1997]
  • A model of distributor firm and manufacturer firm working relationships